North American Enterprise Voice and Unified Messaging Platform Markets

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This strategic analysis is part of Frost & Sullivan’s continued coverage of the North American enterprise voice and unified messaging marketplace. This research specifically focuses on customer premise equipment (CPE) unified messaging and voice messaging solutions. Within this analysis, Frost & Sullivan has identified challenges, drivers and restraints for the market and key technology and market trends that are impacting the messaging market. It provides profiles of selected vendors and also current and forecasted revenue for the UM and total messaging market, current and forecasted shipment information for the UM market, and market share analysis of unified messaging vendors.

Table of Contents

North American Enterprise Voice and Unified Messaging Platform Markets, Unified Messaging RevisitedIntroductionExecutive SummaryScope of the Study and Research MethodologyDefinitionsMarket OverviewState of the MarketIndustry ChallengesMarket DriversMarket RestraintsMarket Engineering MeasurementsMarket TrendsUser Modularity Increases Unified Messaging AppealCompliance Pushes Market towards Single-store SolutionsMicrosoft and its Ecosystem Boost Single-store MarketSpeech Gains Traction – but not in Unified MessagingHosted Messaging – Will Unified Messaging Lend Life to it?Technology TrendsProduct Evolution Promotes Adoption of Unified MessagingOpen Standards – a Blessing and a CurseConsolidation/Survivability/Disaster Recovery – The Real Reasons for AdoptionFuture OutlookMessaging Market Revenue ForecastsUnified Messaging Market Revenue ForecastsMigration from Voice to Unified MessagingDemand AnalysisPricing AnalysisCompetitive AnalysisCompetitive StructureTotal Messaging Market Share by RevenueStrategic Insight - New Kid on the BlockVendor AnalysisActive VoiceAdomoAlcatelAvayaAVSTCiscoInteractive IntelligenceInter-TelMitelNortelSiemens




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