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Omnichannel Customer Interaction Solutions in India

Seamless Interactive Experience Leading to Customer Retention

17-Dec-2014  /  Research Code: 9AC4-00-03-00-00  /  SKU: IT00303-SA-MR_01409  /  
Region: South Asia, Middle East & North Africa

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Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omnichannel customer interaction solutions market in India. It analyzes market, technology, and vendor trends, current and future adoption, and key challenges and drivers as enterprises aim to evolve from a one-dimensional view of the business environment to a comprehensive view of a range of parameters based on deep market insights.

Table of Contents

Omnichannel Customer Interaction Solutions in IndiaExecutive SummaryExecutive Summary—Key FindingsExecutive Summary—Key Findings (continued)Research Objectives, Scope, and MethodologyMarket OverviewMarket Overview—Defining Omnichannel Customer InteractionCustomer Interaction Management Evolution Changing Business Landscape Changing Business Landscape (continued) Changing Business Landscape (continued) Omnichannel Customer Interaction—Technology EcosystemMarket Overview—Challenges for Multichannel AdoptionOmnichannel Customer Interaction Market DriversTechnology and Market TrendsOmnichannel Customer Interaction Technology TrendsKey Market TrendsKey Market Trends (continued)Benefits of Using Omnichannel Customer InteractionBenefits of Using Omnichannel Customer Interaction (continued)Value Chain and Vendor AnalysisValue Chain AnalysisVendor Trends Vendor Trends (continued) Market EvolutionCurrent and Future Adoption Rate So What AnalysisKey Areas of Importance as Perceived by End UsersStrategic Recommendations RecommendationsLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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