Omnichannel Customer Interaction Solutions in India

Omnichannel Customer Interaction Solutions in India

Seamless Interactive Experience Leading to Customer Retention

RELEASE DATE
17-Dec-2014
REGION
South Asia, Middle East & North Africa
Research Code: 9AC4-00-03-00-00
SKU: IT00303-SA-MR_01409
$1,500.00
In stock
SKU
IT00303-SA-MR_01409
$1,500.00
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Description

Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omnichannel customer interaction solutions market in India. It analyzes market, technology, and vendor trends, current and future adoption, and key challenges and drivers as enterprises aim to evolve from a one-dimensional view of the business environment to a comprehensive view of a range of parameters based on deep market insights.

Table of Contents

Executive Summary—Key Findings

Executive Summary—Key Findings (continued)

Research Objectives, Scope, and Methodology

Market Overview—Defining Omnichannel Customer Interaction

Customer Interaction Management Evolution

Changing Business Landscape

Changing Business Landscape (continued)

Changing Business Landscape (continued)

Omnichannel Customer Interaction—Technology Ecosystem

Market Overview—Challenges for Multichannel Adoption

Omnichannel Customer Interaction Market Drivers

Omnichannel Customer Interaction Technology Trends

Key Market Trends

Key Market Trends (continued)

Benefits of Using Omnichannel Customer Interaction

Benefits of Using Omnichannel Customer Interaction (continued)

Value Chain Analysis

Vendor Trends

Vendor Trends (continued)

Market Evolution

Current and Future Adoption Rate

So What Analysis

Key Areas of Importance as Perceived by End Users

Recommendations

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omnichannel customer interaction solutions market in India. It analyzes market, technology, and vendor trends, current and future adoption, and key challenges and drivers as enterprises aim to evolve from a one-dimensional view of the business environment to a comprehensive view of a range of parameters based on deep market insights.
More Information
No Index Yes
Podcast No
Author Ankit Mishra
Industries Information Technology
WIP Number 9AC4-00-03-00-00
Is Prebook No