Growth Opportunities to Prepare Participants for Success After the Pandemic
02-Dec-2020
Europe
Market Research
MFAF-01-00-00-00
EN01215-EU-MT_24833
The facility management (FM) market in the United Kingdom is going through a transformation phase, driven by technology innovation, new business models, emerging value propositions, and creative service offerings. The UK FM market is one of the most developed and mature in the world, with a highly competitive international supply base. With FM services commoditizing and organic growth hard to find, companies need to innovate to keep growing and remain profitable. The industry will continue to move towards service integration and sophisticated advisory services focused on business productivity, and M&A activities will continue.
Meanwhile, COVID-19 is having a severe effect on all customer sectors. The UK FM market will see a revenue drop of 5.8% in 2020 as a result of the impact of the pandemic. The market will return to growth in 2021, but will not reach 2019 levels until late 2021.
The UK FM market has evolved to become the largest in Europe and one of the most competitive in the world. However, competition is fierce, and both growth and margins are under pressure from commoditisation and customers. There are opportunities for companies that target the highest growth services and sectors, but there are also significant challenges for those that fail to adapt. Meanwhile, collaboration and partnership are increasingly critical as the UK market becomes disrupted by technology and new business models.
Author: John Raspin
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
Impact of the Top 3 Strategic Imperatives on the UK Facility Management Market
Growth Opportunities Fueling the Growth Pipeline Engine™
Key Findings and CEO’s 360 Degree Perspective
UK FM Market in Numbers
COVID-19 Impact on Market Growth
‘Respond, Reset, and Rebound’ from COVID-19
Top Growth Opportunities
Top Predictions
Key Conclusions
UK FM Market—Scope of Analysis`
Market Services Segmentation
Market Definitions
Market Definitions (continued)
Market Definitions (continued)
Market Segmentation
Key Questions this Study will Answer
Market Growth Outlook
Top 5 FM Developments
Future FM Trends
Key Competitors in the UK FM Market
Key Growth Metrics
Growth Drivers for the UK FM Market
Growth Restraints for the UK FM Market
Impact of COVID-19 on Revenue Forecast
COVID-19—Main Areas of Impact
The UK FM Market Universe
Revenue Forecast—UK FM Market
Revenue Forecast Analysis
Revenue Forecast Analysis by Service Delivery Model
UK FM Market by Customer Sector
UK FM Market by Customer Sector
Revenue Forecast Analysis by Customer Sector
COVID-19—Impacts and Risks by Customer Sector
UK FM Market by Service Type
UK FM Market by Service
UK FM Market by Service Type (continued)
Revenue Forecast Analysis by Service Type
COVID-19—Impacts and Risks by Service Type
UK FM Market by Region
UK FM Market by Region (continued)
UK FM Market by Region (continued)
Competitive Environment
Revenue Share, UK FM Market
Competition in the UK—Service Delivery Strategies
Respond Phase—Short-term Opportunities
Reset Phase—Medium-term Opportunities
Rebound Phase—Long-term Opportunities
Companies to Action
Companies to Action (continued)
Companies to Action (continued)
Companies to Action (continued)
Growth Opportunity 1—Productive Remote Workforce
Growth Opportunity 1—Productive Remote Workforce (continued)
Growth Opportunity 2—PPE for Workers
Growth Opportunity 2—PPE for Workers (continued)
Growth Opportunity 3—Back to Work: Re-entry
Growth Opportunity 3—Back to Work: Re-entry (continued)
Growth Opportunity 4—Critical Customer Sectors
Growth Opportunity 4—Critical Customer Sectors (continued)
Growth Opportunity 5—Switching On
Growth Opportunity 5—Switching On (continued)
Growth Opportunity 1—Organisational Resilience
Growth Opportunity 1—Organisational Resilience (continued)
Growth Opportunity 2—Sustainability
Growth Opportunity 2—Sustainability (continued)
Growth Opportunity 3—Healthy and Safe Buildings
Growth Opportunity 3—Healthy and Safe Buildings (continued)
Growth Opportunity 4—Augmented Operations
Growth Opportunity 4—Augmented Operations (continued)
Growth Opportunity 5—Contactless Services
Growth Opportunity 5—Contactless Services (continued)
Growth Opportunity 1—Workplace Optimisation and WCM
Growth Opportunity 1—Workplace Optimisation and WCM (continued)
Growth Opportunity 2—Energy Management
Growth Opportunity 2—Energy Management (continued)
Growth Opportunity 3—Data Analytics
Growth Opportunity 3—Data Analytics (continued)
Growth Opportunity 4—Technical (Hard) Services
Growth Opportunity 4—Technical (Hard) Services (continued)
Growth Opportunity 5—Service Integration
Growth Opportunity 5—Service Integration (continued)
Abbreviations and Acronyms Used
Your Next Steps
Why Frost, Why Now?
List of Exhibits
List of Exhibits (continued)
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| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Predecessor | MECD |
| Author | John Raspin |
| Industries | Environment |
| WIP Number | MFAF-01-00-00-00 |
| Is Prebook | No |
| GPS Codes | 9343-A4,GETE |