The Future of IT in the Healthcare Industry in North America, Latin America, and Europe

An End-user Perspective


The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry in North America, Latin America, and Europe. The Affordable Care Act, along with the pressure to reduce costs, is forcing vast changes in the healthcare system that will benefit the IT industry. Accountable care organizations (ACO) are investing in products and technologies to address the needs of the healthcare market through various kinds of partnerships. Opportunities exist in solutions such as mHealth as patients use mobile apps to access and provide their health information, make appointments and communicate with their healthcare provider, and track their wellness and fitness.

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The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry in North America, Latin America, and Europe. The Affordable Care Act, along with the pressure to reduce costs, is forcing vast changes in the healthcare system that will benefit the IT industry. Accountable care organizations (ACO) are investing in products and technologies to address the needs of the healthcare market through various kinds of partnerships. Opportunities exist in solutions such as mHealth as patients use mobile apps to access and provide their health information, make appointments and communicate with their healthcare provider, and track their wellness and fitness.
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Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyMethodology (continued)Executive SummaryIT Trends in HealthcareIT Trends in Healthcare (continued)IT Trends in Healthcare (continued)Industry ShiftsKey Arenas of Healthcare Innovation Drive New Market OpportunitiesUS Healthcare EcosystemOpportunities in Health and WellnessAttitudes Toward General Business Applications in the Healthcare IndustryMajor Challenges for IT in the Healthcare IndustryTop 5 Major Challenges for IT by Company SizeTop 5 Major Challenges for IT by RegionTop 5 Major Challenges for IT by TypeTop 5 Major Challenges for IT by ProviderInfluential Factors on IT Investments in the Healthcare IndustryPrimary Drivers for IT InvestmentsTop 5 Primary Drivers for IT Investments by Company SizeTop 5 Primary Drivers for IT Investments by RegionTop 5 Primary Drivers for IT Investments by TypeTop 5 Primary Drivers for IT Investments by ProviderCurrent and Future Use of IT in the Healthcare IndustryCurrent Use of IT by Company SizeCurrent Use of IT by RegionCurrent Use of IT by TypeCurrent Use of IT by ProviderTechnology DeploymentFrequency of Technology Use within the OrganizationEffectiveness of IT in Addressing Top Business ChallengesBusiness Challenges—Dealing with New Regulatory RequirementsBusiness ChallengesAutomating and Streamlining Business ProcessesCommunications Infrastructure—Current UseCommunications Infrastructure—Current and Future UseReasons for Not Using Certain IT SolutionsReasons for Not Using Certain IT Solutions (continued)High Security RisksCloud Computing in the Healthcare IndustryCriteria When Selecting a Cloud ProviderCriteria When Selecting a Cloud Provider by Company SizeCriteria When Selecting a Cloud Provider by RegionAttitudes towardUse of Cloud Computing/Hosted CommunicationsSatisfaction with Cloud Computing Use by Company SizeSatisfaction with Cloud Computing Use by RegionNon Users’ Attitudes oward Cloud ComputingIT Deployment in the CloudCurrent Deployment of IT in the Cloud by Company SizeCurrent Deployment of IT in the Cloud by TypeCurrent Deployment of IT in the Cloud by ProviderSocial Media Strategies in the Healthcare IndustryCurrent Implementation of Customer-facing Social MediaImplementation of Customer-facing Social MediaCurrent Implementation of Customer-facing Social Media by Company SizeEfectiveness of Customer-facing Social Media to Increase the Organization's RevenueUse of Social Media for Internal CollaborationImplementation of Internal Social Media StrategiesFully Implemented Internal Social Media StrategiesEfectiveness of Internal Social Media to Improve ProductivityPotential Benefits of Social Media within the OrganizationMobile Devices in the Healthcare IndustryCompanyssued DevicesCompany-upported Mobile Operating SystemsPersonal Devices Allowed to Connect to Company Network (BYOD)BYOD Policy and EnforcementAvailable IT Budgets in the Healthcare IndustryThe Big Picture of IT BudgetsImpact of the Workforce on ITDistribution of Worker Types by IndustryProfileCountry of Residence and Years in ITIT Decision Making Role and Job TitleCompanies’ and Respondents’ Geographic ReachCompany's Global Annual RevenueThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerNorth America and Europe PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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