U.S. Business Local Services Market

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Recent economic instability is causing the enterprise community to spend more cautiously, and is also having a detrimental affect on service provider success. The business local service market is continuing to consolidate with carriers filing for bankruptcy protection and restructuring their organizations to stay afloat. The next several years will be a challenge to business local services, but in 2003 and beyond Frost & Sullivan believes the market will pick up. For service providers and others watching this market closely, this study will provide information on what is expected of market participants, how to cope with the coming hardships, and strategic recommendations on taking a proactive approach to winning business customers.

Table of Contents

U.S. Business Local Services MarketExecutive SummaryMarket Overview and IntroductionCompetitive Analysis - Who's Who in Business Local Services?What's Coming Down the "Voice" Pipe? - Technologies and InnovationOpportunities and Forecasts - One Step Ahead of The GameMarket Segment Analysis - Drill Down To Better UnderstandStrategic Conclusions - Overall FindingsA Look at The Total MarketOverview of Total Business Local Services MarketWhat's Driving Business Local Services?Total Market Restraints - You Must Be ProactiveCurrent Challenges For the MarketMarket Engineering MeasurementsRevenue Forecast - Where do you stand?Demand Analysis - What Business End-Users WantCompetitive Structure - Who's Who in the Business Local Services MarketMarket Share and Product AnalysisStrategic Recommendations - How to Cope with the Market Challenges Market Engineering AwardsAllegiance Telecom - Competitive Strategy AwardSBC - Business Development Strategy AwardVerizon-Product Innovation AwardTime Warner Telecom - Technology Leadership Award for Network PlanningBusiness Local Voice ServicesOverview of the Business Local Voice SegmentKey Market & Technology TrendsRevenue Forecast and TrendsDemand Analysis Pricing Trends - Where Prices are and Where They are GoingCompetitive Structure - Breakdown of Industry ParticipantsMarket Share Analysis - The Best of the BestEnd-User Analysis - A Customer PerspectiveBusiness Local Enhanced ServicesOverview of the Business Local Enhanced SegmentKey Market & Technology TrendsRevenue Forecast and TrendsDemand AnalysisPricing Trends - Where Prices are and Where They are GoingCompetitive Structure - Breakdown of Industry ParticipantsMarket Share Analysis - The Best of the BestEnd-User Analysis - A Customer Perspective




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