U.S. Enterprise Telephony Equipment Services Markets

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This study discusses the U.S. market for enterprise telephony equipment services including private branch exchange system (PBX), key telephony system (KTS), Internet protocol private branch exchange system (IP PBX) and terminal (analog, digital and IP phones) installation, professionals services, contractual maintenance, time and material (T&M) charges and moves, adds and changes (MACs) charges. It provides and overview of industry challenges, market drivers and restraints, and market and technology trends. It offers an in-depth competitive analysis and revenue forecasts. Finally, it provides some strategic recommendations to market participants.

Table of Contents

U.S. Enterprise Telephony Equipment Services Markets, Market OverviewIntroductionExecutive SummaryScope and Research MethodologyDefinitionsState of the MarketMarket Engineering MetricsMarket and Technology TrendsMigration to IP Continues to Drive Services EvolutionGrowth of Maintenance Revenues Depends on IP PenetrationTechnology Evolution Determines Maintenance Contract Lengths Maintenance Coverage EvolvesU.S. Enterprise Telephony Equipment Services Markets, Future OutlookMarket CharacteristicsIndustry ChallengesMarket DriversMarket RestraintsAssumptions and Factors Impacting Demand and RevenuesRevenue ForecastsTotal Services MarketInstallation and Professional ServicesContractual Maintenance and Managed CPE ServicesT&M and MAC ServicesU.S. Enterprise Telephony Equipment Services Markets, Competitive Analysis and Strategic ConsiderationsCompetitive Analysis : What Does it Take to Win?Competitive StructureMarket Share AnalysisCompetitive TrendsSuccess FactorsCompetitor Profiles3ComAlcatelAT&TAvayaBellSouthBlackBox/NextiraOneCenturyTelCiscoInter-TelMitelNEC Unified SolutionsNortel NetworksShared TechnologiesSiemensSIPBoxSystem IntegratorsToshibaVerizon BusinessStrategic ConsiderationsVendor Involvement is Becoming KeyInvest in Tools/Procedures that Help Reduce CostsEmploy a Strict Flowchart in PlaceSales Force Support and Training is KeyU.S. Enterprise Telephony Equipment Services Markets, Strategic InsightsManaged CPE Services – The Telephony “Value Meal”Transferring ResponsibilityManaged CPE Services Become a DifferentiatorManaged CPE Services Dictate Multi-Vendor SupportServices Evolve: “The Phoenix Rising from the Ashes”Growth Due to EvolutionInstallation Evolves to “Implementation”Maintenance Evolves to” Management”Unified Communications to Further Change the Paradigm

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