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18-Sep-2002
North America
Strategic Forecasting
9735-00-0B-00-00
TE01513-NA-SF_13143
The operator services (OS) market is an industry having multiple facets. The most important aspect of wireline telecommunications is that it is losing revenues to wireless communication. The more people use wireless phones, the less they use wireline phones. This creates fewer opportunities for wireline providers to provision operator services. In this document, “operator services” consist of directory assistance, collect calling, and alternative operator services.
Collect calling is the only facet of OS that will increase every year throughout the forecast period. This can be attributed to heavy marketing and promotion efforts by carriers to successfully instill collect calling as an everyday event.
Introduction to the U.S. Operator Services Market
Summary of Major Findings
Analysis by Major Segment
Competitive Analysis
Conclusions
Introduction
Market Drivers
Market Restraints
Research Methodology and Industry Challenges
Revenue Forecast
Demand Analysis
Customer Service Innovation in the Collect Calling Market - AT&T
Brand Awareness Development in the Collect Calling Market - AT&T
Product Service Innovation and Pricing Award in Directory Assistance Product - MCI WorldCom
Introduction
Summary of Major Findings
Market Drivers
Market Restraints
Market Challenges
Market Engineering Analysis
Revenue Forecast
Demand Analysis
Pricing Analysis
Call Completion
Competitive Structure
Market Share Analysis
Strategic Recommendations
Introduction
Market Drivers
Market Restraints
Challenges
Market Engineering Analysis
Revenue Forecast
Demand Analysis
Pricing Analysis
Competitive Structure
Strategic Recommendations
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| Deliverable Type | Strategic Forecasting |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Telecom |
| WIP Number | 9735-00-0B-00-00 |
| Is Prebook | No |
U.S. Operator Services Market - 2002
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