U.S. Toll-Free Service Markets

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With increased competition in the toll-free services market, providers are looking to differentiate their product offerings to generate revenues and develop alternatives to combat lowering profit margins. The toll-free services market is maturing at a stage where enhancements and new product innovations are required to remain competitive and increase teledensity. The dominant player in the toll-free services market continues to be the business segment user, although personal toll-free services are increasing the residential toll-free segment. Carriers are continuing to expand revenue generating products in an effort to remain in the market.

Table of Contents

U.S. Toll-Free Service Markets, Executive SummaryMarket OverviewIntroductionCompetitive Analysis-Who's Who in the Toll-Free IndustryTechnologies and InnovationMajor Research FindingsOpportunities and Forecasts - The Look AheadMarket Segment AnalysisStrategic ConclusionsU.S. Toll-Free Service Markets, Total Toll-Free Services MarketOverviewIntroductionMarket DriversMarket RestraintsChallengesMarket Engineering AnalysisForecasts and TrendsRevenue ForecastsDemand AnalysisMarket and Technology TrendsPricing TrendsCompetitive AnalysisCompetitive StructureProduct AnalysisStrategic RecommendationsStrategies OverviewStrategic Recommendations for Internet CompetitionStrategic Recommendations for a Stagnant EconomyStrategic Recommendations for Pricing PressuresStrategic Recommendations for Exceeding the CompetitionStrategic Recommendations for System/Network CongestionStrategic Recommendations for the Next-GenerationStrategic Recommendations for Decision-Tree PlanningStrategic Recommendations for Educating Existing and Potential ClientsFrost & Sullivan Market Engineering AwardsVerizon: Growth Strategy Marketing Engineering Award Sprint: The 2001 Market Engineering Leadership AwardWorldcom: Global Marketing Strategy AwardCable & Wireless: Customer Service Leadership AwardComoreTel: Product Innovation AwardVerizon: Website Leadership AwardU.S. Toll-Free Service Markets, Residential Toll-Free Services MarketResidential Toll-Free Services OverviewIntroductionKey Market TrendsResidential Toll-Free Forecasts and TrendsRevenue ForecastsDemand AnalysisMarket and Technology TrendsPricing TrendsResidential Toll-Free Services Competitive AnalysisCompetitive StructureMarket Share AnalysisU.S. Toll-Free Service Markets, Business Toll-Free Services MarketBusiness Toll-Free Services OverviewIntroductionKey Market TrendsBusiness Toll-Free Services Forecasts and TrendsRevenue ForecastsDemand AnalysisMarket and Technology TrendsPricing TrendsBusiness Toll-Free Services Competitive AnalysisCompetitive StructureMarket Share AnalysisU.S. Toll-Free Service Markets, Vertical Market AnalysisMarket OverviewIntroductionVertical Market HighlightsBanking and Finance Vertical Market AnalysisIntroduction and DefinitionsMarket TrendsMarket ForecastTravel and Hospitality Vertical Market AnalysisIntroduction and DefinitionsMarket TrendsMarket ForecastRetail and Consumer Goods Vertical Market AnalysisIntroduction and DefinitionsMarket TrendsMarket ForecastTelecommunications and IT Vertical Market AnalysisIntroduction and DefinitionsMarket TrendsMarket ForecastHealthcare and Pharmaceutical Vertical Marketing AnalysisIntroduction and DefinitionsMarket TrendsMarket ForecastContact and Customer Service Center Vertical Market AnalysisIntroduction and DefinitionsMarket TrendsMarket Forecast"Others" Vertical Market AnalysisIntroduction and DefinitionsMarket ForecastU.S. Toll-Free Service Markets, Toll-Free DefinitionsTerms and DefinitionsList of AbbreviationsGlossary of Terms




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