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High-standard Practice to Culminate Customer Experience and Build Reputation
21-Apr-2022
South Asia, Middle East & North Africa
Market Research
PC9F-01-00-00-00
AU02314-SA-MT_26461
The UAE’s used car market experienced unprecedented growth in 2021. On the one hand, the global shortage of microchips impacted new car supply, boosting the demand for used cars, on the other hand, the recovery of market sentiment in the UAE and EXPO 2020 Dubai (postponed to 2021) boosted the Vehicle Miles Traveled (VMT) in the country. As a result, the used car market in 2021 in the UAE was a seller’s market, with a major challenge being sourcing of used cars.
The increased demand has driven up the residual value. Popular models, depreciated much lesser in 2021 compared to 2019. The average price per vehicle also went up by almost 10% compared to pre-pandemic levels in 2019. Car owners in the UAE were incentivized to sell their vehicles at a good value.
With market growth, the industry has also witnessed many innovations in customer experience and business models. In general, a few market pioneers have led the way by increasing service standards and aftersales assurance to improve customer confidence in used cars.
Most sellers have adopted digitalization in car listing. Meanwhile, franchised dealers and major independent dealers have immensely taken to online payment and financing. Other value-added services, such as standard inspection and warranty service, have saved customers time for due diligence. In general, the process and time spent on purchasing a used car in the UAE have shortened, and the ease of making a purchase has improved.
In the post-pandemic era, the UAE’s used market is expected to grow at a CAGR of 8.3% from 2021 to 2025. More than 1 million used cars are expected to be sold by 2025, driven by the competitive growth of franchised dealer Certified Pre-owned (CPO) and organized independent dealers.
Author: Joslyn Li
Why Is It Increasingly Difficult to Grow?
The Strategic Imperative 8™
The Impact of the Top Three Strategic Imperatives on the UAE Used Car Industry
Growth Opportunities Fuel the Growth Pipeline Engine™
Scope of Analysis
Segmentation
Key Competitors
Key Growth Metrics
Growth Drivers
Growth Restraints
Forecast Assumptions
Revenue and Average Price Forecast
Revenue Forecast by Channel
Volume Forecast
Volume Forecast by Channel
Percent of Sales Volume by Channel
Percent of Sales Volume by Vehicle Type
Revenue and Volume Forecast Analysis
Revenue and Volume Forecast Analysis by Channel
Pricing Trends and Forecast Analysis
Competitive Environment
Revenue Share
Revenue Share Analysis
Macroeconomic Indicators
Macroeconomic Indicators—Demographic Highlights
Used Car Market Dynamics
Used Car Market Dynamics (continued)
Used Car eRetailing Trends
Recent Fundraising and Engagements by Major Participants
Used Car Value Proposition Analysis
Used Car Value Proposition Analysis (continued)
Used Car Value Proposition Analysis (continued)
Percent of Sales Volume by Vehicle Age
Factors Impacting Residual Value (RV) of Brands in the UAE
Distribution Structure
Distribution Structure Analysis
Distribution Structure—Franchised Dealers
Distribution Analysis—Franchised Dealers
Distribution Analysis—Franchised Dealers (continued)
Benefits of Certified Pre-owned Cars for OEMs and Dealers
Certified Pre-owned Program Profiles—Top 4 Volume OEMs*
Certified Pre-owned Program Profiles—Top 5 Premium OEMs*
Distribution Structure—Independent Dealers
Distribution Structure Analysis—Independent Dealers
Distribution Structure Analysis—Independent Dealers (continued)
Distribution Structure—C2C
Distribution Structure Analysis—C2C
Distribution Structure Analysis—C2C (continued)
Key Used Car Clusters—Al Quoz
Key Used Car Clusters—Al Aweer
Key Used Car Clusters—Souq Al Haraj
The Online Used Car Landscape in UAE
Franchised Dealer CPO Online Presence Analysis—Volume Brands
Franchised Dealer CPO Online Presence Analysis—Premium Brands
Non-franchised Dealer Online Used Car Platforms
Case Study—Online Marketplace: YallaMotor
Case Study—Online Independent Dealer: Cars24
The Used Car Warranty Practice in UAE
The Landscape of Warranty Providers in the UAE
Key Growth Metrics
Revenue Forecast
Volume Forecast
Forecast Analysis
Forecast Analysis (continued)
Key Growth Metrics
Revenue Forecast
Volume Forecast
Forecast Analysis
Key Growth Metrics
Revenue Forecast
Volume Forecast
Forecast Analysis
Key Growth Metrics
Revenue Forecast
Volume Forecast
Forecast Analysis
Growth Opportunity 1—Online Transactional Business Model for a Seamless Customer Experience
Growth Opportunity 1—Online Transactional Business Model for a Seamless Customer Experience (continued)
Growth Opportunity 2—Refurbishment Service for Meeting Used Car Demand
Growth Opportunity 2—Refurbishment Service for Meeting Used Car Demand (continued)
Growth Opportunity 3—Franchised Dealer CPO Program for Providing High Quality Used Cars
Growth Opportunity 3—Franchised Dealer CPO Program for Providing High Quality Used Cars (continued)
Growth Opportunity 4—Used Cars for Providing Mobility as a Service
Growth Opportunity 4—Used Cars for Providing Mobility as a Service (continued)
Your Next Steps
Why Frost, Why Now?
List of Exhibits
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
Legal Disclaimer
List of Figures
- Used Cars: Key Growth Metrics, UAE, 2021
- Used Cars: Growth Drivers, UAE, 2022–2025
- Used Cars: Growth Restraints, UAE, 2022–2025
- Used Cars: Revenue and Average Price Forecast, UAE, 2019–2025
- Used Cars: Revenue Forecast by Channel, UAE, 2019–2025
- Used Cars: Volume Forecast*, UAE, 2019–2025
- Used Cars: Used Car Sales Volume Forecast by Channel, UAE, 2019–2025
- Used Cars: Percent of Sales Volume by Channel, UAE, 2021 and 2025
- Used Cars: Percent of Sales Volume by Vehicle Type, UAE, 2021 and 2025
- Used Cars: Competitive Environment, UAE, 2021
- Used Cars: Revenue Share of Top Participants, UAE, 2021
- Used Cars: Value Proposition Analysis, UAE, 2021
- Used Cars: Percent of Sales Volume by Vehicle Age, UAE, 2021
- Used Cars: Distribution Structure, UAE, 2021
- Used Cars: Distribution Structure—Dealer CPO Program, UAE, 2021
- The Process of Dealer CPO Practice, UAE, 2021
- Key Parameters of Dealer CPO Practice, UAE, 2021
- Used Cars: Value Proposition Analysis—Top 4 Volume OEMs, UAE, 2021
- Used Cars: Value Proposition Analysis—Top 5 Premium OEMs, UAE, 2021
- Used Cars: Distribution Structure—Independent Dealers, UAE, 2021
- The Process of Independent Dealers Practice, UAE, 2021
- Key Parameters of Independent Dealers Practice, UAE, 2021
- Used Cars: Distribution Structure—C2C, UAE, 2021
- The Process of C2C Practice, UAE, 2021
- Key Parameters of C2C Practice, UAE, 2021
- Key Features of Al Quoz Used Car Market, UAE, 2021
- Key Features of Al Aweer Used Car Market, UAE, 2021
- Key Features of Souq Al Haraj Used Car Market, UAE, 2021
- Used Cars: Used Car Online Platform Landscape, UAE, 2021
- Used Cars: Franchised Dealer CPO Online Presence Analysis—Volume Brands, UAE, 2021
- Used Cars: Franchised Dealer CPO Online Presence Analysis—Premium Brands, UAE, 2021
- Used Cars: Non-franchised Dealer Online Used Car Platforms*, UAE, 2021
- Used Cars: Warranty Practice of Selling Channels, UAE, 2021
- Used Cars: Top Third-party Warranty Provider for Used Car Analysis, UAE, 2021
- Franchised Dealer CPO: Key Growth Metrics, UAE, 2021
- Franchised Dealer CPO: Revenue Forecast, UAE, 2019–2025
- Franchised Dealer CPO: Volume Forecast, UAE, 2019–2025
- Independent Dealers: Key Growth Metrics, UAE, 2021
- Independent Dealers: Revenue Forecast, UAE, 2019–2025
- Independent Dealers: Volume Forecast, UAE, 2019–2025
- Customer to Customer: Key Growth Metrics, UAE, 2021
- Customer to Customer: Revenue Forecast, UAE, 2019–2025
- Customer to Customer: Volume Forecast, UAE, 2019–2025
- Used Car Export: Key Growth Metrics, UAE, 2021
- Used Car Export: Revenue Forecast, UAE, 2019–2025
- Used Car Export: Volume Forecast, UAE, 2019–2025
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A tailored session with you where we identify the:- Strategic Imperatives
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Impacting your company's future growth potential.
| Deliverable Type | Market Research |
|---|---|
| Author | Joslyn Li |
| Industries | Automotive |
| No Index | No |
| Is Prebook | No |
| List of Charts and Figures | Used Cars: Key Growth Metrics, UAE, 2021~ Used Cars: Growth Drivers, UAE, 2022–2025~ Used Cars: Growth Restraints, UAE, 2022–2025~ Used Cars: Revenue and Average Price Forecast, UAE, 2019–2025~ Used Cars: Revenue Forecast by Channel, UAE, 2019–2025~ Used Cars: Volume Forecast*, UAE, 2019–2025~ Used Cars: Used Car Sales Volume Forecast by Channel, UAE, 2019–2025~ Used Cars: Percent of Sales Volume by Channel, UAE, 2021 and 2025~ Used Cars: Percent of Sales Volume by Vehicle Type, UAE, 2021 and 2025~ Used Cars: Competitive Environment, UAE, 2021~ Used Cars: Revenue Share of Top Participants, UAE, 2021~ Used Cars: Value Proposition Analysis, UAE, 2021~ Used Cars: Percent of Sales Volume by Vehicle Age, UAE, 2021~ Used Cars: Distribution Structure, UAE, 2021~ Used Cars: Distribution Structure—Dealer CPO Program, UAE, 2021~ The Process of Dealer CPO Practice, UAE, 2021~ Key Parameters of Dealer CPO Practice, UAE, 2021~ Used Cars: Value Proposition Analysis—Top 4 Volume OEMs, UAE, 2021~ Used Cars: Value Proposition Analysis—Top 5 Premium OEMs, UAE, 2021~ Used Cars: Distribution Structure—Independent Dealers, UAE, 2021~ The Process of Independent Dealers Practice, UAE, 2021~ Key Parameters of Independent Dealers Practice, UAE, 2021~ Used Cars: Distribution Structure—C2C, UAE, 2021~ The Process of C2C Practice, UAE, 2021~ Key Parameters of C2C Practice, UAE, 2021~ Key Features of Al Quoz Used Car Market, UAE, 2021~ Key Features of Al Aweer Used Car Market, UAE, 2021~ Key Features of Souq Al Haraj Used Car Market, UAE, 2021~ Used Cars: Used Car Online Platform Landscape, UAE, 2021~ Used Cars: Franchised Dealer CPO Online Presence Analysis—Volume Brands, UAE, 2021~ Used Cars: Franchised Dealer CPO Online Presence Analysis—Premium Brands, UAE, 2021~ Used Cars: Non-franchised Dealer Online Used Car Platforms*, UAE, 2021~ Used Cars: Warranty Practice of Selling Channels, UAE, 2021~ Used Cars: Top Third-party Warranty Provider for Used Car Analysis, UAE, 2021~ Franchised Dealer CPO: Key Growth Metrics, UAE, 2021~ Franchised Dealer CPO: Revenue Forecast, UAE, 2019–2025~ Franchised Dealer CPO: Volume Forecast, UAE, 2019–2025~ Independent Dealers: Key Growth Metrics, UAE, 2021~ Independent Dealers: Revenue Forecast, UAE, 2019–2025~ Independent Dealers: Volume Forecast, UAE, 2019–2025~ Customer to Customer: Key Growth Metrics, UAE, 2021~ Customer to Customer: Revenue Forecast, UAE, 2019–2025~ Customer to Customer: Volume Forecast, UAE, 2019–2025~ Used Car Export: Key Growth Metrics, UAE, 2021~ Used Car Export: Revenue Forecast, UAE, 2019–2025~ Used Car Export: Volume Forecast, UAE, 2019–2025~ |
| Podcast | No |
| WIP Number | PC9F-01-00-00-00 |
UAE Used Car Growth Opportunities
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