Abrupt, massive and disruptive changes of the past several years have pushed cloud communications services and intelligent devices to the forefront. Globalization, evolving workforce demographics, rapidly shifting customer requirements, and technology advancements are transforming how and where work is performed. Unified communications and collaboration developers and providers have opportunities to co-innovate with their customers, technology ecosystems and channel partners to change the nature of business communications amid great potential and significant hurdles.

In this document, Frost & Sullivan outlines the major growth opportunities in business communications across infrastructure, services, applications, devices and workspace domains. This report leverages primary Frost & Sullivan market data and IT investment decision maker surveys in addition to our extensive knowledgebase to alert enterprise organizations and UCC market participants on the predicted top 10 trends in 2023, both in terms of technology development and customer adoption. These top trends span: hybrid work and new work styles, acceleration of business 3.0, Microsoft’s influence, modernizing the office experience, mainstreaming of mobility, entrenchment of AI, SaaS proliferation, new sales motions, triangulation of IoT and UCC, and the emerging metaverse.

Author: Robert Arnold