For many IT departments, the drive to deliver new services faster than ever before has led them to seek faster and more efficient means of supporting complex, business-critical applications like Enterprise Resource Planning (ERP) applications—particularly those deployed using market-leading Oracle and SAP platforms. Managed application services have risen to the fore as a strong option for those needing to modernize and support ERP platforms, without expanding in-house resources to do so.

In this report, we look at adoption trends and statistics related to managed application and ERP services, including current and anticipated usage. We also look at the most popular features of a managed application service, as well as the services and features that drive businesses’ choice of a managed application services vendor.