An End User Perspective on Navigating Digital Transformation, Europe, 2017

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The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Europe, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Frost & Sullivan aims to:
• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality
(AR/VR), and mCommerce
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets

The top challenge for IT departments continues to be dealing with security concerns (34% of respondents) year after year, followed by systems integration (27%) and digital presence (26%). We added digital presence as an option this year and it turned out to be a top challenge and driver.

Cyber security, big data and analytics, and data centers are found to be most impactful technologies for revenues and cost reduction efforts.
The top benefits seen from IoT by those organizations that have deployed it include the ability to boost customer service/marketing and automate manual processes.

The optimism around being an early adopter and a growth rate of 19% in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners.

Table of Contents

Research Objectives and MethodsResearch ObjectivesSurvey MethodologyNavigating Digital Transformation—Respondent IT Decision Maker Profile, Europe, 2017Navigating Digital Transformation—Respondent IT Decision Maker Profile, Europe, 2017 (continued)Navigating Digital Transformation—Respondent's Job Titles, Europe, 2017Summary of Key FindingsChallenges Faced by IT Departments; IT Investment DriversPlans for InvestmentPerceptions of IT Solutions—Challenges, Investment Drivers, IT’s Impact on Revenues and Cost Reduction Efforts, and Security ConcernsNavigating Digital Transformation—IT & Communications Investments Today, Europe, 2017Navigating Digital Transformation—Top Challenges for IT, Europe, 2017Navigating Digital Transformation—Top Drivers for IT Investment Over Next 2 Years, Europe, 2017 to 2019Navigating Digital Transformation—Top Drivers for IT Investment Over Next 2 Years by CEO Vs. CIO, Europe, 2017 to 2019Navigating Digital Transformation—Top Technologies to Impact Revenue Growth, Europe, 2017Navigating Digital Transformation—Top Technologies to Impact Cost Reduction Efforts, Europe, 2017Navigating Digital Transformation—Top Security Concerns Regarding IT, Europe, 2017Digital Transformation—Technology TrendsNavigating Digital Transformation—Top Benefits of IoT Investments, Europe, 2017Navigating Digital Transformation—Decision-Making Factors When Selecting a Cloud Provider, Healthcare, Europe, 2017Navigating Digital Transformation—Benefits of Cloud for IT and Communications Solutions, Healthcare, Europe, 2017Navigating Digital Transformation—Percent of Mobile Devices Used for Job Functions, Healthcare, Europe, 2017Navigating Digital Transformation—Benefits of Social Media, Healthcare, Europe, 2017Digital Transformation—Readiness & Critical InvestmentsNavigating Digital Transformation—Digital Transformation Readiness, Europe, 2017Navigating Digital Transformation—Businesses Achieving Revenue Growth of More than 50% by Stage of Digital Transformation Readiness, Europe, 2017Navigating Digital Transformation—Critical Investments for Digital Transformation Over next Five Years, Europe, 2017Digital Transformation—IT Budgets and Plans for InvestmentsNavigating Digital Transformation—Budget Change Expectations, Europe, 2018Navigating Digital Transformation—Plans for Investment Over Next Two Years, Europe, 2017 to 2019Navigating Digital Transformation—Early Adopters’ Priorities for UC Investments, Europe, 2018Digital Transformation—Strategic ImperativesStrategic Imperatives for Success and GrowthThe Last WordThe Last Word—Three Big PredictionsLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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