USD
GBP 
CNY 
EUR 
INR 
JPY 
MYR 
ZAR 
KRW 
THB 
Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption
24-Sep-2013
Asia Pacific
Market Research
P70D-01-00-00-00
TE00445-AP-MR_02111
This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers and restraints for growth, pricing, and technology trends. Four segments are covered in this study and they are hosted telephony, UC application, collaboration services, hosted contact center services. The study also attempts to forecast the market revenue for the next seven years. Key market participants and their respective market shares have been analyzed. Besides, detailed breakdown by region is also provided which includes ANZ, ASEAN, Greater China, Japan, and South Korea.
Executive Summary
Executive Summary (continued)
Executive Summary—Market Engineering Measurements
Executive Summary—CEO’s Perspective
Market Definition
Market Definition (continued)
Market Definition (continued)
Research Scope
Research Scope (continued)
Research Scope (continued)
Market Overview—Key Questions This Study Will Answer
Drivers and Restraints
Drivers Explained
Drivers Explained (continued)
Restraints Explained
Restraints Explained (continued)
Forecast Assumptions
Total UCaaS Market—Revenue Forecast
Revenue Forecast Discussion
Total UCaaS Market—Pricing Analysis
Total UCaaS Market—Pricing Analysis (continued)
Pricing Trends and Forecast Discussion
Total UCaaS Market—Percent Revenue Forecast by Region
Regional Percent Revenue Forecast Discussion
Competitive Analysis—Market Share
Competitive Environment
Competitive Factors and Assessment
Competitive Factors and Assessment (continued)
Hosted Telephony Segment—Market Engineering Measurements
Hosted Telephony Segment—Revenue Forecast
Hosted Telephony Segment—Revenue Forecast Discussion
Hosted Telephony Segment—Revenue Forecast Discussion (continued)
UC Applications Segment—Market Engineering Measurements
UC Applications Segment—Revenue Forecast
UC Applications Segment—Revenue Forecast Discussion
Collaboration Services Segment—Market Engineering Measurements
Collaboration Services Segment—Revenue Forecast
Collaboration Services Segment—Revenue Forecast Discussion
Hosted Contact Center Segment—Market Engineering Measurements
Hosted Contact Center Segment—Revenue Forecast
Hosted Contact Center Segment—Revenue Forecast Discussion
Market Engineering Measurements
ANZ Market—Revenue Forecast
ANZ Market—Revenue Forecast Discussion
ANZ Market—Revenue Forecast Discussion (continued)
ANZ Market—Key Trends by Segments
ANZ Market—Key Trends by Segments (continued)
ANZ Market—Competitive Environment
ANZ Market—Top Competitors
ANZ Market—Competitive Factors and Assessment
ANZ Market—Competitive Factors and Assessment (continued)
Market Engineering Measurements
ASEAN Market—Revenue Forecast
ASEAN Market—Revenue Forecast Discussion
ASEAN Market—Key Trends by Segments
ASEAN Market—Key Trends by Segments (continued)
Competitive Environment
ASEAN—Top Competitors
ASEAN Market—Competitive Factors and Assessment
Market Engineering Measurements
Greater China Market—Revenue Forecast
Greater China Market—Revenue Forecast Discussion
Greater China Market—Key Trends by Segments
Greater China Market—Key Trends by Segments (continued)
Greater China Market—Competitive Environment
Greater China Market—Top Competitors
Greater China Market—Competitive Factors and Assessment
Market Engineering Measurements
Japan Market—Revenue Forecast
Japan Market—Revenue Forecast Discussion
Japan Market—Key Trends by Segments
Japan Market—Key Trends by Segments (continued)
Competitive Environment
Japan—Top Competitors
Japan Market—Competitive Factors and Assessment
Market Engineering Measurements
South Korea Market—Revenue Forecast
South Korea Market—Revenue Forecast Discussion
South Korea Market—Revenue Forecast Discussion (continued)
South Korea Market—Key Trends by Segments
South Korea Market—Key Trends by Segments (continued)
Competitive Environment
South Korea Market—Top Competitors
South Korea Market—Competitive Factors and Assessment
South Korea Market—Competitive Factors and Assessment (continued)
The Last Word—Predictions
Legal Disclaimer
Market Engineering Methodology
Market Engineering Measurements
Partial List of Companies Interviewed
Learn More—Next Steps
Speak directly with our analytics experts for tailored recommendations.
Recent related Enterprise Communications research
31 Aug 2026 | Global | Customer Research
Growth Opportunities for Communications and Collaboration in the Travel, Hospitality, and Passenger Transport Industry, Global, 2026–2029
This study examines growth opportunities for communications and collaboration technologies across the travel, hospitality, and passenger transport industry, drawing on Frost & Sullivan's 2026 information technology decision-maker (ITDM) survey. It captures how organizations in this sector are priori...
26 Aug 2026 | Global | Customer Research
The Future of Enterprise Telephony Prioritizes Flexibility Over Uniformity
This study examines the evolution of enterprise telephony between 2026 and 2029, revealing a market that is increasingly defined by flexibility, hybrid architectures, mobility, and AI-enabled platform convergence rather than a uniform migration to cloud communications. Drawing on Frost & Sullivan’...
28 Jul 2026 | Global | Market Research
Enterprise Communications Reimagined by AI
This research report frames artificial intelligence (AI) not as an incremental feature but as a paradigm shift in unified communications (UC), redefining how enterprises connect, coordinate, and get work done. For decades, UC platforms have acted as passive conduits—carrying calls, messages, and m...
20 Jul 2026 | Global | Technology Research
Applications and Growth Opportunities for AI Governance Platforms
This report examines the growing importance of AI governance platforms in enabling responsible and scalable artificial intelligence adoption, with a focused analysis of their applications and opportunities across interoperability, data privacy, and digital ethics. As organizations increasingly deplo...
16 Jul 2026 | Global | Technology Research
Multi-Agent Systems for Workflow Automation
Multi-agent systems (MAS) for workflow automation are transforming enterprise operations by enabling multiple autonomous AI agents to collaborate, coordinate, and execute complex business processes across organizational functions. This report examines the global multi-agent workflow automation marke...
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Jessie Yu |
| Industries | Telecom |
| WIP Number | P70D-01-00-00-00 |
| Is Prebook | No |
Analysis of APAC UCaaS Market
$15,000.00
Special Price $11,250.00 save 25 %