Analysis of the Contact Center Outsourcing Services Market in Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America

Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

RELEASE DATE
26-Aug-2016
REGION
Latin America
Research Code: K0AC-01-00-00-00
SKU: IT03128-LA-MR_18922

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Description

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Many service providers are diversifying their service portfolios, thus driving growth in alternative industry verticals and non-voice channels of contact. This study period is from 2014 to 2021.

Table of Contents

Research Objectives

Market Definitions

Industry Verticals

  • Telecom and Media
  • Banking and Financial Services (BFS)
  • Retail and Commercial Goods
  • Insurance
  • Government and Education
  • High Tech
  • Utilities and Energy
  • Healthcare
  • Travel and Hospitality
  • Industry
  • Other Verticals

Research Scope

  • Business Scope
  • Geographical Scope

Market Drivers

Market Restraints

Innovation and Transformation

Nearshoring

Omni-channel Customer Experience (CX)

Customer Experience Analytics

Industry Vertical Marketing

Revenue Forecast by Country

Agents Forecast by Country,

Workstations Forecast by Country

Revenue Forecast by Domestic vs Offshore Market

Offshore Revenue Forecast by Market

Nearshore Revenue by Language Used

Percent Nearshore Revenue by Language Used

Revenue Forecast by Industry Vertical

Revenue Forecast by Service Function

Front Office Revenue Forecast by Channel of Contact

Revenue by Tier of Competition

Percent Revenue by Tier of Competition

Tier of Competition Segmentation

Total Contact Center Outsourcing Services Market

Nearshore Segment

Offshore from Spain Segment

LATAM Shore Segment

Total Contact Center Outsourcing Services Market

Nearshore Segment

Offshore from Spain Segment

LATAM Shore Segment

Revenue Forecast

Agents Forecast

Workstation Forecast

Revenue Forecast by Market Served

Revenue Forecast by Industry Vertical,

Revenue Forecast by Service Function

Front Office Revenue Forecast by Channel of Contact

Market Share by Company

Revenue by Tier of Competition

Revenue Forecast

Agents Forecast

Workstation Forecast

Revenue Forecast by Market Served

Revenue Forecast by Industry Vertical,

Revenue Forecast by Service Function

Front Office Revenue Forecast by Channel of Contact

Market Share by Company

Revenue by Tier of Competition

Revenue Forecast

Agents Forecast

Workstation Forecast

Revenue Forecast by Market Served

Revenue Forecast by Industry Vertical,

Revenue Forecast by Service Function

Front Office Revenue Forecast by Channel of Contact

Market Share by Company

Revenue by Tier of Competition

Revenue Forecast

Agents Forecast

Workstation Forecast

Revenue Forecast by Market Served

Revenue Forecast by Industry Vertical,

Revenue Forecast by Service Function

Front Office Revenue Forecast by Channel of Contact

Market Share by Company

Revenue by Tier of Competition

Revenue Forecast

Agents Forecast

Workstation Forecast

Revenue Forecast by Market Served

Revenue Forecast by Industry Vertical,

Revenue Forecast by Service Function

Front Office Revenue Forecast by Channel of Contact

Market Share by Company

Revenue by Tier of Competition

Revenue Forecast

Agents Forecast

Workstation Forecast

Revenue Forecast by Market Served

Revenue Forecast by Industry Vertical,

Revenue Forecast by Service Function

Front Office Revenue Forecast by Channel of Contact

Market Share by Company

Revenue by Tier of Competition

Revenue Forecast

Agents Forecast

Workstation Forecast

Revenue Forecast by Market Served

Revenue Forecast by Industry Vertical,

Revenue Forecast by Service Function

Front Office Revenue Forecast by Channel of Contact

Market Share by Company

Revenue by Tier of Competition

List of Figures
  • 1. Total Contact Center Outsourcing Services Market: Drivers and Restraints, LATAM, 2016–2021
  • 2. Total Contact Center Outsourcing Services Market: Revenue Forecast by Country, LATAM, 2014–2021
  • 3. Total Contact Center Outsourcing Services Market: Agents Forecast by Country, LATAM, 2014–2021
  • 4. Total Contact Center Outsourcing Services Market: WKs Forecast by Country, LATAM, 2014–2021
  • 5. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, LATAM, 2014–2021
  • 6. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, LATAM, 2014–2021
  • 7. Total Contact Center Outsourcing Services Market: Nearshore Revenue by Language Used, LATAM, 2014 and 2015
  • 8. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, LATAM, 2014–2021
  • 9. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, LATAM, 2014–2021
  • 10. Total Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, LATAM, 2014–2021
  • 11. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition, LATAM, 2014 and 2015
  • 12. Total Contact Center Outsourcing Services Market: Market Share by Company, LATAM, 2014 and 2015
  • 13. Nearshore Segment: Market Share by Company, LATAM, 2014 and 2015
  • 14. Offshore from Spain Segment: Market Share by Company, LATAM, 2014 and 2015
  • 15. LATAM Shore Segment: Market Share by Company, LATAM, 2014 and 2015
  • 16. Total Contact Center Outsourcing Services Market: Market Share by Country, LATAM, 2014 and 2015
  • 17. Nearshore Segment: Market Share by Country, LATAM, 2014 and 2015
  • 18. Offshore from Spain Segment: Market Share by Country, LATAM, 2014 and 2015
  • 19. LATAM Shore Segment: Market Share by Country, LATAM, 2014 and 2015
  • 20. Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2014–2021
  • 21. Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2014–2021
  • 22. Contact Center Outsourcing Services Market: Exchange Rate Used—Argentinean Peso per 1 US $, Argentina, 2014–2021
  • 23. Contact Center Outsourcing Services Market: Agents Forecast, Argentina, 2014–2021
  • 24. Contact Center Outsourcing Services Market: WKs Forecast, Argentina, 2014–2021
  • 25. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Argentina, 2014–2021
  • 26. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Argentina, 2014–2021
  • 27. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Argentina, 2014–2021
  • 28. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Argentina, 2014–2021
  • 29. Contact Center Outsourcing Services Market: Market Share by Company, Argentina, 2014 and 2015
  • 30. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Argentina, 2014 and 2015
  • 31. Contact Center Outsourcing Services Market: Site Location of Top 25 Market Participants per Province, Argentina, 2015
  • 32. Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2014–2021
  • 33. Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2014–2021
  • 34. Contact Center Outsourcing Services Market: Exchange Rate Used—Brazilian Real per 1 US $, Brazil, 2014–2021
  • 35. Contact Center Outsourcing Services Market: Agents Forecast, Brazil, 2014–2021
  • 36. Contact Center Outsourcing Services Market: WKs Forecast, Brazil, 2014–2021
  • 37. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Brazil, 2014–2021
  • 38. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Brazil, 2014–2021
  • 39. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Brazil, 2014–2021
  • 40. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Brazil, 2014–2021
  • 41. Contact Center Outsourcing Services Market: Market Share by Company, Brazil, 2014 and 2015
  • 42. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Brazil, 2014 and 2015
  • 43. Contact Center Outsourcing Services Market: Site Location of Top 25 Market Participants per Province, Brazil, 2015
  • 44. Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2014–2021
  • 45. Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2014–2021
  • 46. Contact Center Outsourcing Services Market: Exchange Rate Used—Chilean Peso per 1 US $, Chile, 2014–2021
  • 47. Contact Center Outsourcing Services Market: Agents Forecast, Chile, 2014–2021
  • 48. Contact Center Outsourcing Services Market: WKs Forecast, Chile, 2014–2021
  • 49. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Chile, 2014–2021
  • 50. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Chile, 2014–2021
  • 51. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Chile, 2014–2021
  • 52. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Chile, 2014–2021
  • 53. Contact Center Outsourcing Services Market: Market Share by Company, Chile, 2014 and 2015
  • 54. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Chile, 2014 and 2015
  • 55. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants per Province, Chile, 2015
  • 56. Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2014–2021
  • 57. Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2014–2021
  • 58. Contact Center Outsourcing Services Market: Exchange Rate Used—Colombian Peso per 1 US $, Colombia, 2014–2021
  • 59. Contact Center Outsourcing Services Market: Agents Forecast, Colombia, 2014–2021
  • 60. Contact Center Outsourcing Services Market: WKs Forecast, Colombia, 2014–2021
  • 61. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Colombia, 2014–2021
  • 62. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Colombia, 2014–2021
  • 63. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Colombia, 2014–2021
  • 64. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Colombia, 2014–2021
  • 65. Contact Center Outsourcing Services Market: Market Share by Company, Colombia, 2014 and 2015
  • 66. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Colombia, 2014 and 2015
  • 67. Contact Center Outsourcing Services Market: Site Location of Top 40 Market Participants per Province, Colombia, 2015
  • 68. Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2014–2021
  • 69. Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2014–2021
  • 70. Contact Center Outsourcing Services Market: Exchange Rate Used—Mexican Peso per 1 US $, Mexico, 2014–2021
  • 71. Contact Center Outsourcing Services Market: Agents Forecast, Mexico, 2014–2021
  • 72. Contact Center Outsourcing Services Market: WKs Forecast, Mexico, 2014–2021
  • 73. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Mexico, 2014–2021
  • 74. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Mexico, 2014–2021
  • 75. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Mexico, 2014–2021
  • 76. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Mexico, 2014–2021
  • 77. Contact Center Outsourcing Services Market: Market Share by Company, Mexico, 2014 and 2015
  • 78. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Mexico, 2014 and 2015
  • 79. Contact Center Outsourcing Services Market: Site Location of Top 30 Market Participants per Province, Mexico, 2015
  • 80. Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2014–2021
  • 81. Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2014–2021
  • 82. Contact Center Outsourcing Services Market: Exchange Rate Used—Peruvian Sol per 1 US $, Peru, 2014–2021
  • 83. Contact Center Outsourcing Services Market: Agents Forecast, Peru, 2014–2021
  • 84. Contact Center Outsourcing Services Market: WKs Forecast, Peru, 2014–2021
  • 85. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Peru, 2014–2021
  • 86. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Peru, 2014–2021
  • 87. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Peru, 2014–2021
  • 88. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Peru, 2014–2021
  • 89. Contact Center Outsourcing Services Market: Market Share by Company, Peru, 2014 and 2015
  • 90. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Peru, 2014 and 2015
  • 91. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants per Province, Peru, 2015
  • 92. Contact Center Outsourcing Services Market: Revenue Forecast, CaCar, 2014–2021
  • 93. Contact Center Outsourcing Services Market: Agents Forecast, CaCar, 2014–2021
  • 94. Contact Center Outsourcing Services Market: WKs Forecast, CaCar, 2014–2021
  • 95. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, CaCar, 2014–2021
  • 96. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, CaCar, 2014–2021
  • 97. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, CaCar, 2014–2021
  • 98. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, CaCar, 2014–2021
  • 99. Contact Center Outsourcing Services Market: Market Share by Company, CaCar, 2014 and 2015
  • 100. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, CaCar, 2014 and 2015
  • 101. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants per Province, CaCar, 2015
List of Charts
  • 1. Total Contact Center Outsourcing Services Market: Revenue Forecast, LATAM, 2014–2021
  • 2. Total Contact Center Outsourcing Services Market: Agents Forecast, LATAM, 2014–2021
  • 3. Total Contact Center Outsourcing Services Market: WKs Forecast, LATAM, 2014–2021
  • 4. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, LATAM, 2014–2021
  • 5. Total Contact Center Outsourcing Services Market: Offshore Revenue by Market, LATAM, 2014–2021
  • 6. Total Contact Center Outsourcing Services Market: Percent Nearshore Revenue by Language Used, LATAM, 2015
  • 7. Total Contact Center Outsourcing Services Market: Percent Revenue Forecast by Industry Vertical, LATAM, 2014–2021
  • 8. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, LATAM, 2014–2021
  • 9. Total Contact Center Outsourcing Services Market: Revenue by Service Function, LATAM, 2014–2021
  • 10. Total Contact Center Outsourcing Services Market: Percent Revenue by Tier of Competition, LATAM, 2015
  • 11. Total Contact Center Outsourcing Services Market: Market Share by Company, LATAM, 2015
  • 12. Nearshore Segment: Market Share by Company, LATAM, 2014 and 2015
  • 13. Nearshore Segment: Market Share by Company, LATAM, 2014 and 2015
  • 14. Offshore from Spain* Segment: Market Share by Company, LATAM, 2014 and 2015
  • 15. LATAM Shore* Segment: Market Share by Company, LATAM, 2014 and 2015
  • 16. Total Contact Center Outsourcing Services Market: Market Share by Country, LATAM, 2015
  • 17. Nearshore* Segment: Market Share by Country, LATAM, 2014 and 2015
  • 18. Offshore from Spain* Segment: Market Share by Country, LATAM, 2014 and 2015
  • 19. LATAM Shore* Segment: Market Share by Country, LATAM, 2014 and 2015
Related Research
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Many service providers are diversifying their service portfolios, thus driving growth in alternative industry verticals and non-voice channels of contact. This study period is from 2014 to 2021.
More Information
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Table of Contents | Scope and Definitions~ || Research Objectives~ || Market Definitions~ || Industry Verticals~ ||| Telecom and Media~ ||| Banking and Financial Services (BFS)~ ||| Retail and Commercial Goods~ ||| Insurance~ ||| Government and Education~ ||| High Tech~ ||| Utilities and Energy~ ||| Healthcare~ ||| Travel and Hospitality~ ||| Industry ~ ||| Other Verticals~ || Research Scope~ ||| Business Scope~ |||| Brazil~ |||| Mexico~ |||| Rest of LATAM~ ||| Geographical Scope~ |||| Argentina~ |||| Brazil~ |||| Chile~ |||| Colombia~ |||| Mexico~ |||| Peru~ |||| CaCar~ | Executive Summary~ | Drivers and Restraints~ || Market Drivers~ ||| Nearshoring will maintain its rapid growth trajectory because of LATAM's competitive strengths~ ||| LATAM CCSPs are delivering higher value services and building long-term and strategic relationships~ ||| BPO activities are supported more frequently by governments and private associations in LATAM~ ||| Market consolidation will bring greater efficiencies and best practices to LATAM~ || Market Restraints~ ||| A shortage of bilingual workers inhibits further nearshoring services in key countries~ ||| Self-service and automation solutions will reduce the number of human-based interactions between companies and customers~ ||| A shorter capacity than India and the Philippines constrains big deals in LATAM~ ||| Brazil has a challenging political and economic scenario~ | Growth Opportunities~ || Innovation and Transformation~ || Nearshoring~ || Omni-channel Customer Experience (CX)~ || Customer Experience Analytics~ || Industry Vertical Marketing~ | Revenue Forecast~ || Revenue Forecast by Country~ | Agents Forecast~ || Agents Forecast by Country,~ | Workstations Forecast~ || Workstations Forecast by Country~ | Revenue Forecast by Domestic vs Offshore~ || Revenue Forecast by Domestic vs Offshore Market~ | Revenue Forecast by Offshore Market~ || Offshore Revenue Forecast by Market~ || Nearshore Revenue by Language Used~ || Percent Nearshore Revenue by Language Used~ | Revenue Forecast by Industry Vertical~ || Revenue Forecast by Industry Vertical~ | Revenue Forecast by Service Function~ || Revenue Forecast by Service Function~ | Revenue by Channel of Contact~ || Front Office Revenue Forecast by Channel of Contact~ | Tier of Competition~ || Revenue by Tier of Competition~ || Percent Revenue by Tier of Competition~ || Tier of Competition Segmentation~ | Market Share by Company~ || Total Contact Center Outsourcing Services Market~ || Nearshore Segment~ || Offshore from Spain Segment~ || LATAM Shore Segment~ | Market Share by Country~ || Total Contact Center Outsourcing Services Market~ || Nearshore Segment~ || Offshore from Spain Segment~ || LATAM Shore Segment~ | Argentina~ || Revenue Forecast~ || Agents Forecast~ || Workstation Forecast~ || Revenue Forecast by Market Served~ || Revenue Forecast by Industry Vertical,~ || Revenue Forecast by Service Function~ || Front Office Revenue Forecast by Channel of Contact~ || Market Share by Company~ || Revenue by Tier of Competition~ | Brazil~ || Revenue Forecast~ || Agents Forecast~ || Workstation Forecast~ || Revenue Forecast by Market Served~ || Revenue Forecast by Industry Vertical,~ || Revenue Forecast by Service Function~ || Front Office Revenue Forecast by Channel of Contact~ || Market Share by Company~ || Revenue by Tier of Competition~ | Chile~ || Revenue Forecast~ || Agents Forecast~ || Workstation Forecast~ || Revenue Forecast by Market Served~ || Revenue Forecast by Industry Vertical,~ || Revenue Forecast by Service Function~ || Front Office Revenue Forecast by Channel of Contact~ || Market Share by Company~ || Revenue by Tier of Competition~ | Colombia~ || Revenue Forecast~ || Agents Forecast~ || Workstation Forecast~ || Revenue Forecast by Market Served~ || Revenue Forecast by Industry Vertical,~ || Revenue Forecast by Service Function~ || Front Office Revenue Forecast by Channel of Contact~ || Market Share by Company~ || Revenue by Tier of Competition~ | Mexico~ || Revenue Forecast~ || Agents Forecast~ || Workstation Forecast~ || Revenue Forecast by Market Served~ || Revenue Forecast by Industry Vertical,~ || Revenue Forecast by Service Function~ || Front Office Revenue Forecast by Channel of Contact~ || Market Share by Company~ || Revenue by Tier of Competition~ | Peru~ || Revenue Forecast~ || Agents Forecast~ || Workstation Forecast~ || Revenue Forecast by Market Served~ || Revenue Forecast by Industry Vertical,~ || Revenue Forecast by Service Function~ || Front Office Revenue Forecast by Channel of Contact~ || Market Share by Company~ || Revenue by Tier of Competition~ | CaCar~ || Revenue Forecast~ || Agents Forecast~ || Workstation Forecast~ || Revenue Forecast by Market Served~ || Revenue Forecast by Industry Vertical,~ || Revenue Forecast by Service Function~ || Front Office Revenue Forecast by Channel of Contact~ || Market Share by Company~ || Revenue by Tier of Competition~ | Legal Disclaimer~
List of Charts and Figures 1. Total Contact Center Outsourcing Services Market: Drivers and Restraints, LATAM, 2016–2021~ 2. Total Contact Center Outsourcing Services Market: Revenue Forecast by Country, LATAM, 2014–2021~ 3. Total Contact Center Outsourcing Services Market: Agents Forecast by Country, LATAM, 2014–2021~ 4. Total Contact Center Outsourcing Services Market: WKs Forecast by Country, LATAM, 2014–2021~ 5. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, LATAM, 2014–2021~ 6. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, LATAM, 2014–2021~ 7. Total Contact Center Outsourcing Services Market: Nearshore Revenue by Language Used, LATAM, 2014 and 2015~ 8. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, LATAM, 2014–2021~ 9. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, LATAM, 2014–2021~ 10. Total Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, LATAM, 2014–2021~ 11. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition, LATAM, 2014 and 2015~ 12. Total Contact Center Outsourcing Services Market: Market Share by Company, LATAM, 2014 and 2015~ 13. Nearshore Segment: Market Share by Company, LATAM, 2014 and 2015~ 14. Offshore from Spain Segment: Market Share by Company, LATAM, 2014 and 2015~ 15. LATAM Shore Segment: Market Share by Company, LATAM, 2014 and 2015~ 16. Total Contact Center Outsourcing Services Market: Market Share by Country, LATAM, 2014 and 2015~ 17. Nearshore Segment: Market Share by Country, LATAM, 2014 and 2015~ 18. Offshore from Spain Segment: Market Share by Country, LATAM, 2014 and 2015~ 19. LATAM Shore Segment: Market Share by Country, LATAM, 2014 and 2015~ 20. Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2014–2021~ 21. Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2014–2021~ 22. Contact Center Outsourcing Services Market: Exchange Rate Used—Argentinean Peso per 1 US $, Argentina, 2014–2021~ 23. Contact Center Outsourcing Services Market: Agents Forecast, Argentina, 2014–2021~ 24. Contact Center Outsourcing Services Market: WKs Forecast, Argentina, 2014–2021~ 25. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Argentina, 2014–2021~ 26. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Argentina, 2014–2021~ 27. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Argentina, 2014–2021~ 28. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Argentina, 2014–2021~ 29. Contact Center Outsourcing Services Market: Market Share by Company, Argentina, 2014 and 2015~ 30. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Argentina, 2014 and 2015~ 31. Contact Center Outsourcing Services Market: Site Location of Top 25 Market Participants per Province, Argentina, 2015~ 32. Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2014–2021~ 33. Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2014–2021~ 34. Contact Center Outsourcing Services Market: Exchange Rate Used—Brazilian Real per 1 US $, Brazil, 2014–2021~ 35. Contact Center Outsourcing Services Market: Agents Forecast, Brazil, 2014–2021~ 36. Contact Center Outsourcing Services Market: WKs Forecast, Brazil, 2014–2021~ 37. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Brazil, 2014–2021~ 38. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Brazil, 2014–2021~ 39. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Brazil, 2014–2021~ 40. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Brazil, 2014–2021~ 41. Contact Center Outsourcing Services Market: Market Share by Company, Brazil, 2014 and 2015~ 42. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Brazil, 2014 and 2015~ 43. Contact Center Outsourcing Services Market: Site Location of Top 25 Market Participants per Province, Brazil, 2015~ 44. Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2014–2021~ 45. Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2014–2021~ 46. Contact Center Outsourcing Services Market: Exchange Rate Used—Chilean Peso per 1 US $, Chile, 2014–2021~ 47. Contact Center Outsourcing Services Market: Agents Forecast, Chile, 2014–2021~ 48. Contact Center Outsourcing Services Market: WKs Forecast, Chile, 2014–2021~ 49. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Chile, 2014–2021~ 50. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Chile, 2014–2021~ 51. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Chile, 2014–2021~ 52. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Chile, 2014–2021~ 53. Contact Center Outsourcing Services Market: Market Share by Company, Chile, 2014 and 2015~ 54. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Chile, 2014 and 2015~ 55. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants per Province, Chile, 2015~ 56. Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2014–2021~ 57. Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2014–2021~ 58. Contact Center Outsourcing Services Market: Exchange Rate Used—Colombian Peso per 1 US $, Colombia, 2014–2021~ 59. Contact Center Outsourcing Services Market: Agents Forecast, Colombia, 2014–2021~ 60. Contact Center Outsourcing Services Market: WKs Forecast, Colombia, 2014–2021~ 61. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Colombia, 2014–2021~ 62. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Colombia, 2014–2021~ 63. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Colombia, 2014–2021~ 64. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Colombia, 2014–2021~ 65. Contact Center Outsourcing Services Market: Market Share by Company, Colombia, 2014 and 2015~ 66. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Colombia, 2014 and 2015~ 67. Contact Center Outsourcing Services Market: Site Location of Top 40 Market Participants per Province, Colombia, 2015~ 68. Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2014–2021~ 69. Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2014–2021~ 70. Contact Center Outsourcing Services Market: Exchange Rate Used—Mexican Peso per 1 US $, Mexico, 2014–2021~ 71. Contact Center Outsourcing Services Market: Agents Forecast, Mexico, 2014–2021~ 72. Contact Center Outsourcing Services Market: WKs Forecast, Mexico, 2014–2021~ 73. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Mexico, 2014–2021~ 74. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Mexico, 2014–2021~ 75. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Mexico, 2014–2021~ 76. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Mexico, 2014–2021~ 77. Contact Center Outsourcing Services Market: Market Share by Company, Mexico, 2014 and 2015~ 78. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Mexico, 2014 and 2015~ 79. Contact Center Outsourcing Services Market: Site Location of Top 30 Market Participants per Province, Mexico, 2015~ 80. Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2014–2021~ 81. Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2014–2021~ 82. Contact Center Outsourcing Services Market: Exchange Rate Used—Peruvian Sol per 1 US $, Peru, 2014–2021~ 83. Contact Center Outsourcing Services Market: Agents Forecast, Peru, 2014–2021~ 84. Contact Center Outsourcing Services Market: WKs Forecast, Peru, 2014–2021~ 85. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Peru, 2014–2021~ 86. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Peru, 2014–2021~ 87. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Peru, 2014–2021~ 88. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Peru, 2014–2021~ 89. Contact Center Outsourcing Services Market: Market Share by Company, Peru, 2014 and 2015~ 90. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Peru, 2014 and 2015~ 91. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants per Province, Peru, 2015~ 92. Contact Center Outsourcing Services Market: Revenue Forecast, CaCar, 2014–2021~ 93. Contact Center Outsourcing Services Market: Agents Forecast, CaCar, 2014–2021~ 94. Contact Center Outsourcing Services Market: WKs Forecast, CaCar, 2014–2021~ 95. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, CaCar, 2014–2021~ 96. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, CaCar, 2014–2021~ 97. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, CaCar, 2014–2021~ 98. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, CaCar, 2014–2021~ 99. Contact Center Outsourcing Services Market: Market Share by Company, CaCar, 2014 and 2015~ 100. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, CaCar, 2014 and 2015~ 101. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants per Province, CaCar, 2015~| 1. Total Contact Center Outsourcing Services Market: Revenue Forecast, LATAM, 2014–2021 ~ 2. Total Contact Center Outsourcing Services Market: Agents Forecast, LATAM, 2014–2021 ~ 3. Total Contact Center Outsourcing Services Market: WKs Forecast, LATAM, 2014–2021 ~ 4. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, LATAM, 2014–2021 ~ 5. Total Contact Center Outsourcing Services Market: Offshore Revenue by Market, LATAM, 2014–2021~ 6. Total Contact Center Outsourcing Services Market: Percent Nearshore Revenue by Language Used, LATAM, 2015~ 7. Total Contact Center Outsourcing Services Market: Percent Revenue Forecast by Industry Vertical, LATAM, 2014–2021 ~ 8. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, LATAM, 2014–2021 ~ 9. Total Contact Center Outsourcing Services Market: Revenue by Service Function, LATAM, 2014–2021 ~ 10. Total Contact Center Outsourcing Services Market: Percent Revenue by Tier of Competition, LATAM, 2015~ 11. Total Contact Center Outsourcing Services Market: Market Share by Company, LATAM, 2015~ 12. Nearshore Segment: Market Share by Company, LATAM, 2014 and 2015~ 13. Nearshore Segment: Market Share by Company, LATAM, 2014 and 2015~ 14. Offshore from Spain* Segment: Market Share by Company, LATAM, 2014 and 2015~ 15. LATAM Shore* Segment: Market Share by Company, LATAM, 2014 and 2015~ 16. Total Contact Center Outsourcing Services Market: Market Share by Country, LATAM, 2015~ 17. Nearshore* Segment: Market Share by Country, LATAM, 2014 and 2015~ 18. Offshore from Spain* Segment: Market Share by Country, LATAM, 2014 and 2015~ 19. LATAM Shore* Segment: Market Share by Country, LATAM, 2014 and 2015~
Author Sebastian Menutti
Industries Information Technology
WIP Number K0AC-01-00-00-00
Is Prebook No