Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022

Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022

New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation

RELEASE DATE
12-Sep-2017
REGION
Latin America
Research Code: K1B3-01-00-00-00
SKU: IT03465-LA-MR_20707

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Description

The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to reduce costs while improving their customer experience.

The arisen of new technologies for customer care – such as cloud computing, analytics, speech recognition, omnichannel capabilities, digital services, intelligent IVRs, virtual agents and, more recently, artificial intelligence – is requiring stronger investments to offer full-fledge services, as well as new skills and larger expertise in managing them. And at the same time, consumers are increasingly demanding high quality and seamless experiences from their providers.

This scenario represents a unique opportunity for contact center service providers (CCSPs), since they specialize in customer experience management, are experts in the matter and can usually provide better quality of services than internal contact centers. Moreover, as the CCSPs often manage larger volumes than internal contact centers, they are able to more effectively amortize the investments in new technologies. Consequently, the most relevant competitive advantage of the CCSPs against the internal contact centers is evolving from a cost-saving standpoint, to being able to deliver a more robust customer experience services and attained higher customer satisfaction marks through best of breed technologies and enhanced processes.

Growth is expected in this market for the forthcoming years, based on a now consolidated offshore segment, as well as the recovery of the local markets. However, the rise and fall of major CCSPs will be largely determined by their ability to play a bigger role in their client´s path through the digital transformation.

List of Figures
  • 1. Total Contact Center Outsourcing Services Market: Exchange Rate per 1 USD by Country, LATAM, 2015–2022
  • 2. Total Contact Center Outsourcing Services Market: Drivers and Restraints, LATAM, 2017–2022
  • 3. Total Contact Center Outsourcing Services Market: Revenue Forecast by Country, LATAM, 2015–2022
  • 4. Contact Center Outsourcing Services Market: Revenue Forecast by Fulfillment Region, Aggregated Domestic Demand, LATAM, 2015–2022
  • 5. Total Contact Center Outsourcing Services Market: Agents Forecast by Country, LATAM, 2015–2022
  • 6. Total Contact Center Outsourcing Services Market: WKs Forecast by Country, LATAM, 2015–2022
  • 7. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic Versus Offshore Market, LATAM, 2015–2022
  • 8. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Offshore Market, LATAM, 2015–2022
  • 9. Total Contact Center Outsourcing Services Market: Nearshore Revenue Forecast by Language Used, LATAM, 2015-2022
  • 10. Total Contact Center Outsourcing Services Market: ADD Revenue Forecasts by Market, LATAM, 2015–2022
  • 11. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, LATAM, 2015–2022
  • 12. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, LATAM, 2015–2022
  • 13. Total Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, LATAM, 2015–2022
  • 14. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition, LATAM, 2015 and 2016
  • 15. Total Contact Center Outsourcing Services Market: Market Share by Company, LATAM, 2015 and 2016
  • 16. Nearshore Segment: Market Share by Company, LATAM, 2015 and 2016
  • 17. Offshore from Spain Segment: Market Share by Company, LATAM, 2015 and 2016
  • 18. LATAM Shore Segment: Market Share by Company, LATAM, 2015 and 2016
  • 19. Contact Center Outsourcing Services Market: Market Share by Company, Aggregated Domestic Demand, LATAM, 2015 and 2016
  • 20. Total Contact Center Outsourcing Services Market: Market Share by Country, LATAM, 2015 and 2016
  • 21. Nearshore Segment: Market Share by Country, LATAM, 2015 and 2016
  • 22. Offshore from Spain Segment: Market Share by Country, LATAM, 2015 and 2016
  • 23. LATAM Shore Segment: Market Share by Country, LATAM, 2015 and 2016
  • 24. Contact Center Outsourcing Services Market: Revenue Percentage by Country, Aggregated Domestic Demand, 2015 and 2016
  • 25. Total Contact Center Outsourcing Services Market: Average Price per Hour Comparison of Customer Care Services in English, Selected Countries, LATAM, 2016
  • 26. Total Contact Center Outsourcing Services Market: Average Price per Hour Comparison of Customer Care Services in Spanish, Selected Countries, LATAM, 2016
  • 27. Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2015–2022
  • 28. Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2015–2022
  • 29. Contact Center Outsourcing Services Market: Exchange Rate Used—Argentinean Peso per 1 USD, Argentina, 2015–2022
  • 30. Contact Center Outsourcing Services Market: Agents Forecast, Argentina, 2015–2022
  • 31. Contact Center Outsourcing Services Market: WKs Forecast, Argentina, 2015–2022
  • 32. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Argentina, 2015–2022
  • 33. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Argentina, 2015–2022
  • 34. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Argentina, 2015–2022
  • 35. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Argentina, 2015–2022
  • 36. Contact Center Outsourcing Services Market: Market Share by Company, Argentina, 2015 and 2016
  • 37. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Argentina, 2015 and 2016
  • 38. Contact Center Outsourcing Services Market: Site Location of Top 25 Market Participants per Province, Argentina, 2016
  • 39. Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2015–2022
  • 40. Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2015–2022
  • 41. Contact Center Outsourcing Services Market: Exchange Rate Used—Brazilian Real per 1 USD, Brazil, 2015–2022
  • 42. Contact Center Outsourcing Services Market: Agents Forecast, Brazil, 2015–2022
  • 43. Contact Center Outsourcing Services Market: WKs Forecast, Brazil, 2015–2022
  • 44. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Brazil, 2015–2022
  • 45. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Brazil, 2015–2022
  • 46. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Brazil, 2015–2022
  • 47. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Brazil, 2015–2022
  • 48. Contact Center Outsourcing Services Market: Market Share by Company, Brazil, 2015 and 2016
  • 49. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Brazil, 2015 and 2016
  • 50. Contact Center Outsourcing Services Market: Site Location of Top 25 Market Participants per State, Brazil, 2016
  • 51. Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2015–2022
  • 52. Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2015–2022
  • 53. Contact Center Outsourcing Services Market: Exchange Rate Used—Chilean Peso per 1 USD, Chile, 2015–2022
  • 54. Contact Center Outsourcing Services Market: Agents Forecast, Chile, 2015–2022
  • 55. Contact Center Outsourcing Services Market: WKs Forecast, Chile, 2015–2022
  • 56. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Chile, 2015–2022
  • 57. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Chile, 2015–2022
  • 58. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Chile, 2015–2022
  • 59. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Chile, 2015–2022
  • 60. Contact Center Outsourcing Services Market: Market Share by Company, Chile, 2015 and 2016
  • 61. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Chile, 2015 and 2016
  • 62. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants
  • 63. per Province, Chile, 2016
  • 64. Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2015–2022
  • 65. Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2015–2022
  • 66. Contact Center Outsourcing Services Market: Exchange Rate Used—Colombian Peso per 1 USD, Colombia, 2015–2022
  • 67. Contact Center Outsourcing Services Market: Agents Forecast, Colombia, 2015–2022
  • 68. Contact Center Outsourcing Services Market: WKs Forecast, Colombia, 2015–2022
  • 69. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Colombia, 2015–2022
  • 70. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Colombia, 2015–2022
  • 71. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Colombia, 2015–2022
  • 72. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Colombia, 2015–2022
  • 73. Contact Center Outsourcing Services Market: Market Share by Company, Colombia, 2015 and 2016
  • 74. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Colombia, 2015 and 2016
  • 75. Contact Center Outsourcing Services Market: Site Location of Top 40 Market Participants per City, Colombia, 2016
  • 76. Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2015–2022
  • 77. Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2015–2022
  • 78. Contact Center Outsourcing Services Market: Exchange Rate Used—Mexican Peso per 1 USD, Mexico, 2015–2022
  • 79. Contact Center Outsourcing Services Market: Agents Forecast, Mexico, 2015–2022
  • 80. Contact Center Outsourcing Services Market: WKs Forecast, Mexico, 2015–2022
  • 81. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Mexico, 2015–2022
  • 82. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Mexico, 2015–2022
  • 83. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Mexico, 2015–2022
  • 84. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Mexico, 2015–2022
  • 85. Contact Center Outsourcing Services Market: Market Share by Company, Mexico, 2015 and 2016
  • 86. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Mexico, 2015 and 2016
  • 87. Contact Center Outsourcing Services Market: Site Location of Top 30 Market Participants per State, Mexico, 2016
  • 88. Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2015–2022
  • 89. Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2015–2022
  • 90. Contact Center Outsourcing Services Market: Exchange Rate Used—Peruvian Sol per 1 USD, Peru, 2015–2022
  • 91. Contact Center Outsourcing Services Market: Agents Forecast, Peru, 2015–2022
  • 92. Contact Center Outsourcing Services Market: WKs Forecast, Peru, 2015–2022
  • 93. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Peru, 2015–2022
  • 94. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Peru, 2015–2022
  • 95. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Peru, 2015–2022
  • 96. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Peru, 2015–2022
  • 97. Contact Center Outsourcing Services Market: Market Share by Company, Peru, 2015 and 2016
  • 98. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Peru, 2015 and 2016
  • 99. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants per City, Peru, 2016
  • 100. Contact Center Outsourcing Services Market: Revenue Forecast, CaCar, 2015–2022
  • 101. Contact Center Outsourcing Services Market: Agents Forecast, CaCar, 2015–2022
  • 102. Contact Center Outsourcing Services Market: WKs Forecast, CaCar, 2015–2022
  • 103. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, CaCar, 2015–2022
  • 104. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, CaCar, 2015–2022
  • 105. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, CaCar, 2015–2022
  • 106. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, CaCar, 2015–2022
  • 107. Contact Center Outsourcing Services Market: Market Share by Company, CaCar, 2015 and 2016
  • 108. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, CaCar, 2015 and 2016
  • 109. Contact Center Outsourcing Services Market: Site Location of Top 40 Market Participants per Country, CaCar, 2016
List of Charts
  • 1. Total Contact Center Outsourcing Services Market: Revenue Forecast, LATAM, 2015–2022
  • 2. Contact Center Outsourcing Services Market: Revenue Forecast,s Aggregated Domestic Demand, LATAM, 2015–2022
  • 3. Total Contact Center Outsourcing Services Market: Agents Forecast, LATAM, 2015–2022
  • 4. Total Contact Center Outsourcing Services Market: WKs Forecast, LATAM, 2015–2022
  • 5. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic Versus Offshore Market, LATAM, 2015–2022
  • 6. Total Contact Center Outsourcing Services Market: Nearshore Revenue Forecast by Language Used, LATAM, 2015-2022
  • 7. Total Contact Center Outsourcing Services Market: Aggregated Domestic Demand Revenue Forecast by Market, LATAM, 2015–2022
  • 8. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, LATAM, 2015–2022
  • 9. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, LATAM, 2015–2022
  • 10. Total Contact Center Outsourcing Services Market: Front Office* Revenue Forecast by Channel of Contact, LATAM, 2015–2022
  • 11. Total Contact Center Outsourcing Services Market: Percent Revenue by Tier of Competition, LATAM, 2016
  • 12. Total Contact Center Outsourcing Services Market: Market Share by Company, LATAM, 2016
  • 13. Nearshore Segment: Market Share by Company, LATAM, 2016
  • 14. Offshore from Spain Segment: Market Share by Company, LATAM, 2016
  • 15. LATAM Shore Segment: Market Share by Company, LATAM, 2016
  • 16. Contact Center Outsourcing Services Market: Market Share by Company, Aggregated Domestic Demand, LATAM, 2016
  • 17. Total Contact Center Outsourcing Services Market:Market Share by Country, LATAM, 2016
  • 18. Nearshore Segment: Market Share by Country, LATAM, 2016
  • 19. Offshore from Spain Segment: Market Share by Country, LATAM, 2016
  • 20. LATAM Shore Segment: Market Share by Country, LATAM, 2016
  • 21. Contact Center Outsourcing Services Market: Revenue Percentage by Country, LATAM Domestic, 2016
  • 22. Total Contact Center Outsourcing Services Market:Average Price per Hour Comparison of, Customer Care Services in English, Selected Countries, LATAM, 2016
  • 23. Total Contact Center Outsourcing Services Market:Average Price per Hour Comparison of Customer Care Services in Spanish, Selected Countries, LATAM 2016
Related Research
The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to reduce costs while improving their customer experience. The arisen of new technologies for customer care – such as cloud computing, analytics, speech recognition, omnichannel capabilities, digital services, intelligent IVRs, virtual agents and, more recently, artificial intelligence – is requiring stronger investments to offer full-fledge services, as well as new skills and larger expertise in managing them. And at the same time, consumers are increasingly demanding high quality and seamless experiences from their providers. This scenario represents a unique opportunity for contact center service providers (CCSPs), since they specialize in customer experience management, are experts in the matter and can usually provide better quality of services than internal contact centers. Moreover, as the CCSPs often manage larger volumes than internal contact centers, they are able to more effectively amortize the investments in new technologies. Consequently, the most relevant competitive advantage of the CCSPs against the internal contact centers is evolving from a cost-saving standpoint, to being able to deliver a more robust customer experience services and attained higher customer satisfaction marks through best of breed technologies and enhanced processes. Growth is expected in this market for the forthcoming years, based on a now consolidated offshore segment, as well as the recovery of the local markets. However, the rise and fall of major CCSPs will be largely determined by their ability to play a bigger role in their client´s path through the digital transformation.
More Information
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Table of Contents | Market Definitions~ | Executive Summary~ | Drivers and Restraints~ | Market Data~ | Revenue Forecast~ | Agents Forecast~ | Workstations Forecast~ | Revenue Forecast by Domestic vs Offshore~ | Revenue Forecast by Offshore Markets~ | Revenue Forecast by Aggregated Domestic Demand~ | Revenue Forecast by Industry Vertical~ | Revenue Forecast by Service Function~ | Revenue Forecast by Channel of Contact~ | Revenue by Tier of Competition~ | Market Share by Company~ | Market Share by Country~ | Price Comparison~ | Geographical Break~ | Argentina~ | Brazil~ | Chile~ | Colombia~ | Mexico~ | Peru~ | CaCar~ | Growth Opportunities~ | Legal Disclaimer~
List of Charts and Figures 1. Total Contact Center Outsourcing Services Market: Exchange Rate per 1 USD by Country, LATAM, 2015–2022~ 2. Total Contact Center Outsourcing Services Market: Drivers and Restraints, LATAM, 2017–2022~ 3. Total Contact Center Outsourcing Services Market: Revenue Forecast by Country, LATAM, 2015–2022~ 4. Contact Center Outsourcing Services Market: Revenue Forecast by Fulfillment Region, Aggregated Domestic Demand, LATAM, 2015–2022~ 5. Total Contact Center Outsourcing Services Market: Agents Forecast by Country, LATAM, 2015–2022~ 6. Total Contact Center Outsourcing Services Market: WKs Forecast by Country, LATAM, 2015–2022~ 7. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic Versus Offshore Market, LATAM, 2015–2022~ 8. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Offshore Market, LATAM, 2015–2022~ 9. Total Contact Center Outsourcing Services Market: Nearshore Revenue Forecast by Language Used, LATAM, 2015-2022~ 10. Total Contact Center Outsourcing Services Market: ADD Revenue Forecasts by Market, LATAM, 2015–2022~ 11. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, LATAM, 2015–2022~ 12. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, LATAM, 2015–2022~ 13. Total Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, LATAM, 2015–2022~ 14. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition, LATAM, 2015 and 2016~ 15. Total Contact Center Outsourcing Services Market: Market Share by Company, LATAM, 2015 and 2016~ 16. Nearshore Segment: Market Share by Company, LATAM, 2015 and 2016~ 17. Offshore from Spain Segment: Market Share by Company, LATAM, 2015 and 2016~ 18. LATAM Shore Segment: Market Share by Company, LATAM, 2015 and 2016~ 19. Contact Center Outsourcing Services Market: Market Share by Company, Aggregated Domestic Demand, LATAM, 2015 and 2016~ 20. Total Contact Center Outsourcing Services Market: Market Share by Country, LATAM, 2015 and 2016~ 21. Nearshore Segment: Market Share by Country, LATAM, 2015 and 2016~ 22. Offshore from Spain Segment: Market Share by Country, LATAM, 2015 and 2016~ 23. LATAM Shore Segment: Market Share by Country, LATAM, 2015 and 2016~ 24. Contact Center Outsourcing Services Market: Revenue Percentage by Country, Aggregated Domestic Demand, 2015 and 2016~ 25. Total Contact Center Outsourcing Services Market: Average Price per Hour Comparison of Customer Care Services in English, Selected Countries, LATAM, 2016~ 26. Total Contact Center Outsourcing Services Market: Average Price per Hour Comparison of Customer Care Services in Spanish, Selected Countries, LATAM, 2016~ 27. Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2015–2022~ 28. Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2015–2022~ 29. Contact Center Outsourcing Services Market: Exchange Rate Used—Argentinean Peso per 1 USD, Argentina, 2015–2022~ 30. Contact Center Outsourcing Services Market: Agents Forecast, Argentina, 2015–2022~ 31. Contact Center Outsourcing Services Market: WKs Forecast, Argentina, 2015–2022~ 32. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Argentina, 2015–2022~ 33. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Argentina, 2015–2022~ 34. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Argentina, 2015–2022~ 35. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Argentina, 2015–2022~ 36. Contact Center Outsourcing Services Market: Market Share by Company, Argentina, 2015 and 2016~ 37. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Argentina, 2015 and 2016~ 38. Contact Center Outsourcing Services Market: Site Location of Top 25 Market Participants per Province, Argentina, 2016~ 39. Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2015–2022~ 40. Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2015–2022~ 41. Contact Center Outsourcing Services Market: Exchange Rate Used—Brazilian Real per 1 USD, Brazil, 2015–2022~ 42. Contact Center Outsourcing Services Market: Agents Forecast, Brazil, 2015–2022~ 43. Contact Center Outsourcing Services Market: WKs Forecast, Brazil, 2015–2022~ 44. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Brazil, 2015–2022~ 45. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Brazil, 2015–2022~ 46. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Brazil, 2015–2022~ 47. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Brazil, 2015–2022~ 48. Contact Center Outsourcing Services Market: Market Share by Company, Brazil, 2015 and 2016~ 49. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Brazil, 2015 and 2016~ 50. Contact Center Outsourcing Services Market: Site Location of Top 25 Market Participants per State, Brazil, 2016~ 51. Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2015–2022~ 52. Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2015–2022~ 53. Contact Center Outsourcing Services Market: Exchange Rate Used—Chilean Peso per 1 USD, Chile, 2015–2022~ 54. Contact Center Outsourcing Services Market: Agents Forecast, Chile, 2015–2022~ 55. Contact Center Outsourcing Services Market: WKs Forecast, Chile, 2015–2022~ 56. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Chile, 2015–2022~ 57. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Chile, 2015–2022~ 58. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Chile, 2015–2022~ 59. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Chile, 2015–2022~ 60. Contact Center Outsourcing Services Market: Market Share by Company, Chile, 2015 and 2016~ 61. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Chile, 2015 and 2016~ 62. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants ~ 63. per Province, Chile, 2016~ 64. Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2015–2022~ 65. Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2015–2022~ 66. Contact Center Outsourcing Services Market: Exchange Rate Used—Colombian Peso per 1 USD, Colombia, 2015–2022~ 67. Contact Center Outsourcing Services Market: Agents Forecast, Colombia, 2015–2022~ 68. Contact Center Outsourcing Services Market: WKs Forecast, Colombia, 2015–2022~ 69. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Colombia, 2015–2022~ 70. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Colombia, 2015–2022~ 71. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Colombia, 2015–2022~ 72. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Colombia, 2015–2022~ 73. Contact Center Outsourcing Services Market: Market Share by Company, Colombia, 2015 and 2016~ 74. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Colombia, 2015 and 2016~ 75. Contact Center Outsourcing Services Market: Site Location of Top 40 Market Participants per City, Colombia, 2016~ 76. Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2015–2022~ 77. Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2015–2022~ 78. Contact Center Outsourcing Services Market: Exchange Rate Used—Mexican Peso per 1 USD, Mexico, 2015–2022~ 79. Contact Center Outsourcing Services Market: Agents Forecast, Mexico, 2015–2022~ 80. Contact Center Outsourcing Services Market: WKs Forecast, Mexico, 2015–2022~ 81. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Mexico, 2015–2022~ 82. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Mexico, 2015–2022~ 83. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Mexico, 2015–2022~ 84. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Mexico, 2015–2022~ 85. Contact Center Outsourcing Services Market: Market Share by Company, Mexico, 2015 and 2016~ 86. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Mexico, 2015 and 2016~ 87. Contact Center Outsourcing Services Market: Site Location of Top 30 Market Participants per State, Mexico, 2016~ 88. Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2015–2022~ 89. Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2015–2022~ 90. Contact Center Outsourcing Services Market: Exchange Rate Used—Peruvian Sol per 1 USD, Peru, 2015–2022~ 91. Contact Center Outsourcing Services Market: Agents Forecast, Peru, 2015–2022~ 92. Contact Center Outsourcing Services Market: WKs Forecast, Peru, 2015–2022~ 93. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, Peru, 2015–2022~ 94. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Peru, 2015–2022~ 95. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Peru, 2015–2022~ 96. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, Peru, 2015–2022~ 97. Contact Center Outsourcing Services Market: Market Share by Company, Peru, 2015 and 2016~ 98. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Peru, 2015 and 2016~ 99. Contact Center Outsourcing Services Market: Site Location of Top 20 Market Participants per City, Peru, 2016~ 100. Contact Center Outsourcing Services Market: Revenue Forecast, CaCar, 2015–2022~ 101. Contact Center Outsourcing Services Market: Agents Forecast, CaCar, 2015–2022~ 102. Contact Center Outsourcing Services Market: WKs Forecast, CaCar, 2015–2022~ 103. Contact Center Outsourcing Services Market: Revenue Forecast by Market Served, CaCar, 2015–2022~ 104. Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, CaCar, 2015–2022~ 105. Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, CaCar, 2015–2022~ 106. Contact Center Outsourcing Services Market: Front Office Revenue Forecast by Channel of Contact, CaCar, 2015–2022~ 107. Contact Center Outsourcing Services Market: Market Share by Company, CaCar, 2015 and 2016~ 108. Contact Center Outsourcing Services Market: Revenue by Tier of Competition, CaCar, 2015 and 2016~ 109. Contact Center Outsourcing Services Market: Site Location of Top 40 Market Participants per Country, CaCar, 2016~| 1. Total Contact Center Outsourcing Services Market: Revenue Forecast, LATAM, 2015–2022~ 2. Contact Center Outsourcing Services Market: Revenue Forecast,s Aggregated Domestic Demand, LATAM, 2015–2022~ 3. Total Contact Center Outsourcing Services Market: Agents Forecast, LATAM, 2015–2022~ 4. Total Contact Center Outsourcing Services Market: WKs Forecast, LATAM, 2015–2022~ 5. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic Versus Offshore Market, LATAM, 2015–2022~ 6. Total Contact Center Outsourcing Services Market: Nearshore Revenue Forecast by Language Used, LATAM, 2015-2022~ 7. Total Contact Center Outsourcing Services Market: Aggregated Domestic Demand Revenue Forecast by Market, LATAM, 2015–2022~ 8. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, LATAM, 2015–2022~ 9. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, LATAM, 2015–2022~ 10. Total Contact Center Outsourcing Services Market: Front Office* Revenue Forecast by Channel of Contact, LATAM, 2015–2022~ 11. Total Contact Center Outsourcing Services Market: Percent Revenue by Tier of Competition, LATAM, 2016~ 12. Total Contact Center Outsourcing Services Market: Market Share by Company, LATAM, 2016~ 13. Nearshore Segment: Market Share by Company, LATAM, 2016~ 14. Offshore from Spain Segment: Market Share by Company, LATAM, 2016~ 15. LATAM Shore Segment: Market Share by Company, LATAM, 2016~ 16. Contact Center Outsourcing Services Market: Market Share by Company, Aggregated Domestic Demand, LATAM, 2016~ 17. Total Contact Center Outsourcing Services Market:Market Share by Country, LATAM, 2016~ 18. Nearshore Segment: Market Share by Country, LATAM, 2016~ 19. Offshore from Spain Segment: Market Share by Country, LATAM, 2016~ 20. LATAM Shore Segment: Market Share by Country, LATAM, 2016~ 21. Contact Center Outsourcing Services Market: Revenue Percentage by Country, LATAM Domestic, 2016~ 22. Total Contact Center Outsourcing Services Market:Average Price per Hour Comparison of, Customer Care Services in English, Selected Countries, LATAM, 2016~ 23. Total Contact Center Outsourcing Services Market:Average Price per Hour Comparison of Customer Care Services in Spanish, Selected Countries, LATAM 2016~
Author Sebastian Menutti
Industries Information Technology
WIP Number K1B3-01-00-00-00
Is Prebook No