Analysis of the European Hosted IP Telephony and UCC Services Market

Businesses Embrace the Cloud for Greater Flexibility


The rapidly growing European hosted Internet protocol (IP) and unified communications and collaboration (UCC) services market is creating opportunities for both European and international providers delivering compelling next-generation solutions. The study discusses factors that are impacting growth opportunities in the European hosted IP telephony and UCC services market. It provides market size projections in terms of installed users and revenues. The study also includes service provider positioning and market share assessment. This analysis can provide market participants with valuable insights on how to better compete in this rapidly evolving market.
USD 6,000

* Required Fields

USD 6,000

PAY BY INVOICE

Be the first to review this product

Table of Contents

1. Executive Summary
Key Findings
Market Engineering Measurements
Competitor Overview
Total Addressable Market
Industry Advancement
CEO’s Perspective
2. Market Overview
Market Definitions
TDM or Traditional Centrex
Hosted IP Telephony (IP Centrex and Hosted IP PBX)
Hosted IP Telephony (IP Centrex and Hosted IP PBX) vis-à-vis SaaS/CaaS and Cloud Communications
Hosted Unified Communications = Unified Communications-as-a-Service (UCaaS)
Hosted Unified Communications = Unified Communications-as-a-Service (UCaaS): Multi-tenant versus Multi-instance Platforms
Methodology Overview
Potential Advantages
Potential Challenges
Market Readiness
Total Hosted IP Telephony and UCC Services Market: Porter’s Five Forces, Europe, 2014
Distribution Channel Analysis and Market Distribution Channels Discussion
Channel SWOT Analysis
3. External Challenges: Drivers and Restraints
Key Market Drivers
Tight IT budgets and limited in-house IT expertise compel European SMBs to outsource their communications solutions
Increasing confidence in the maturity and capabilities of VoIP and IP telephony is driving the migration to next-generation communications solutions and services
Continued economic challenges are forcing businesses to choose communications deployment models that allow greater flexibility at times of rapid growth or downsizing
Primary Drivers for IT Investments
Improve productivity
Reduce enterprise costs
Improve the customer experience
Improve collaboration
Boost creativity and innovation
Major Challenges Facing IT
Dealing with new regulatory requirements
Training IT staff on advanced IT tools
Making effective and timely investments in IT
Aligning IT and business strategies
Others
Attitudes toward Use of Cloud Computing/Hosted Communications
It provides greater flexibility at times of rapid growth or downsizing
It eliminates the hassle of integrating multi-vendor products and solutions
It provides us with access to advanced features/capabilities
It allows us to support our dispersed workforce
Others
Satisfaction with Cloud Computing Use by:
Company Size
Vertical
Key Market Restraints
The large installed base of on-premises systems still meets the basic communications needs of most businesses
Businesses with specific customization, integration or security requirements typically chose premises-based solutions over hosted services
Fear of losing control over communications capabilities prevents many businesses from outsourcing their telephony and UCC solutions
Attitudes Toward Cloud Computing by Non Users
4. Forecasts and Trends
Forecast Assumptions : Installed Base and Revenue Forecast
Installed Users and Revenue Forecast Discussion
Pricing Trends and Forecast
5. Demand Analysis
Market Penetration
Demand Analysis Discussion
Addressable Market
Demand by Business Size
Demand by Industry Vertical
Demand by Feature/Functionality
Customer Hosted IP Telephony Adoption Patterns
Current Deployment of IT in the Cloud by Company Size
Current Deployment of IT in the Cloud by Vertical
6. Country and Sub-region Analysis
Installed Users by Region
Germany, France and the UK
Italy and Spain
Belgium, Netherlands and Luxembourg
The Nordics and The Rest of Western Europe
Central and Eastern Europe
7. Market Share and Competitive Analysis
Percent Share of Installed Users
Competitive Environment
Select Providers and Platform Vendors: SWOT Analysis
3CX-3CX Phone System
8x8 (via Voicenet) Virtual Office
Alcatel-Lucent Enterprise
AT&T
Avaya
Others
Competitive Factors and Assessment
Criteria When Selecting a Cloud Provider by
Company Size
Vertical
8. Impact of Mega Trends on the European Hosted IP Telephony and UCC Services Market
Growing Importance of IT and Increasing Technology Complexity
Consumerization of IT, BYOT and Personalization of Communications
Globalization of Business and the Rise of the Virtual Organization
The Next Game Changers, Global, 2025
Distribution of Worker Types by Industry
9. The Last Word
Predictions
Recommendations to IT Decision Makers
Recommendations to Providers
10. Legal Disclaimer
11. Appendix
Market Engineering Methodology
Additional Sources of Information on Hosted IP Telephony and UCC Services Market
List of Companies Included in “Others”
Partial List of Companies Interviewed

Infographic



List of Figures & Charts

1. Total Hosted IP Telephony and UCC Services Market: Market Engineering Measurements, Europe, 2014
2. Total Hosted IP Telephony and UCC Services Market: Key Market Drivers, Europe, 2015–2021
3. Total Hosted IP Telephony and UCC Services Market: Key Market Restraints, Europe, 2015–2021
4. IT Deployment in the Cloud, Europe, 2014
5. Current Deployment of IT in the Cloud, by Company Size, Europe, 2014
6. Current Deployment of IT in the Cloud, by Vertical, Europe, 2014
7. Current Deployment of IT in the Cloud, Europe, 2014
8. Total Hosted IP Telephony and UCC Services Market: Competitive Structure, Europe, 2014
9. Connected Living Market Potential, Global, 2020
10. The Workforce Picture by Industry—Now and in the Future, Europe, 2014–2017
11. Total Hosted IP Telephony and UCC Services Market: Mega Trend Impact, Europe, 2014–2021


1. Market Overview—Market Readiness
2. Total Hosted IP Telephony and UCC Services Market: Porter’s Five Forces, Europe, 2014
3. Total Hosted IP Telephony and UCC Services Market: Distribution Channel Analysis, Europe, 2014
4. Total Hosted IP Telephony and UCC Services Market: Channel SWOT Analysis, Europe, 2014
5. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Europe, 2014
6. Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, Europe, 2014
7. Attitudes toward Use of Cloud Computing/Hosted Communications—Percent of Agree/Strongly Agree Responses, Europe, 2014
8. Satisfaction with Cloud Computing Use, by Company Size, Europe, 2014
9. Satisfaction with Cloud Computing Use, by Vertical, Europe, 2014
10. Attitudes Toward Cloud Computing by Non Users—Percent of Agree/Strongly Agree Responses, Europe, 2014
11. Total Hosted IP Telephony and UC Services Market: Installed Base and Revenue Forecast, Europe, 2013–2021
12. Total Hosted IP Telephony and UCC Services Market: Average Price per User per Month, Europe, 2013–2021
13. Total Hosted IP Telephony and UCC Services Market: Market Penetration, Europe, 2013–2021
14. Total Hosted IP Telephony and UCC Services Market: Installed Users by Region, Europe, 2013–2021
15. Total Hosted IP Telephony and UCC Services Market: Percent Share of Installed Users, Europe, 2014
16. Total Hosted IP Telephony and UCC Services Market: SWOT Analysis, Europe, 2014
17. Total Hosted IP Telephony and UCC Services Market: Competitor Success Factors, Europe, 2014
18. Criteria When Selecting a Cloud Provider—Percent of Important/Very Important, Europe, 2014
19. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Europe, 2014
20. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Europe, 2014
21. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Europe, 2014
22. The Ever-expanding UCC Applications and Services Eco-system, Global, 2014
23. Formal BYOD Policy, Europe, 2014
24. BYOD Policy Enforcement Methods, Europe, 2014



Related Research

Release Date : 10-May-17

Region : Europe

Release Date : 19-Apr-17

Region : Europe

Release Date : 01-Mar-17

Region : Europe

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.