Analysis of the European Hosted IP Telephony and UCC Services Market

Analysis of the European Hosted IP Telephony and UCC Services Market

Businesses Embrace the Cloud for Greater Flexibility

RELEASE DATE
08-Dec-2015
REGION
Europe
Research Code: NF2D-01-00-00-00
SKU: TE00423-EU-MR_02066

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Description

The rapidly growing European hosted Internet protocol (IP) and unified communications and collaboration (UCC) services market is creating opportunities for both European and international providers delivering compelling next-generation solutions. The study discusses factors that are impacting growth opportunities in the European hosted IP telephony and UCC services market. It provides market size projections in terms of installed users and revenues. The study also includes service provider positioning and market share assessment. This analysis can provide market participants with valuable insights on how to better compete in this rapidly evolving market.

RESEARCH: INFOGRAPHIC

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Table of Contents

Key Findings

Market Engineering Measurements

  • Competitor Overview
  • Total Addressable Market
  • Industry Advancement

CEO’s Perspective

Market Definitions

Methodology Overview

Market Readiness

  • TDM or Traditional Centrex
  • Hosted IP Telephony (IP Centrex and Hosted IP PBX)
  • Hosted IP Telephony (IP Centrex and Hosted IP PBX) vis-à-vis SaaS/CaaS and Cloud Communications
  • Hosted Unified Communications = Unified Communications-as-a-Service (UCaaS)
  • Hosted Unified Communications = Unified Communications-as-a-Service (UCaaS): Multi-tenant versus Multi-instance Platforms

Total Hosted IP Telephony and UCC Services Market: Porter’s Five Forces, Europe, 2014

  • Potential Advantages
  • Potential Challenges

Distribution Channel Analysis and Market Distribution Channels Discussion

Channel SWOT Analysis

Key Market Drivers

Primary Drivers for IT Investments

Major Challenges Facing IT

Attitudes toward Use of Cloud Computing/Hosted Communications

Satisfaction with Cloud Computing Use by:

Key Market Restraints

Attitudes Toward Cloud Computing by Non Users

Forecast Assumptions : Installed Base and Revenue Forecast

Installed Users and Revenue Forecast Discussion

Pricing Trends and Forecast

Market Penetration

Demand Analysis Discussion

Current Deployment of IT in the Cloud by Company Size

Current Deployment of IT in the Cloud by Vertical

Installed Users by Region

Percent Share of Installed Users

Competitive Environment

Select Providers and Platform Vendors: SWOT Analysis

Competitive Factors and Assessment

Criteria When Selecting a Cloud Provider by

Growing Importance of IT and Increasing Technology Complexity

Consumerization of IT, BYOT and Personalization of Communications

Globalization of Business and the Rise of the Virtual Organization

The Next Game Changers, Global, 2025

Distribution of Worker Types by Industry

Predictions

Recommendations to IT Decision Makers

Recommendations to Providers

Market Engineering Methodology

Additional Sources of Information on Hosted IP Telephony and UCC Services Market

List of Companies Included in “Others”

Partial List of Companies Interviewed

List of Figures
  • 1. Total Hosted IP Telephony and UCC Services Market: Market Engineering Measurements, Europe, 2014
  • 2. Total Hosted IP Telephony and UCC Services Market: Key Market Drivers, Europe, 2015–2021
  • 3. Total Hosted IP Telephony and UCC Services Market: Key Market Restraints, Europe, 2015–2021
  • 4. IT Deployment in the Cloud, Europe, 2014
  • 5. Current Deployment of IT in the Cloud, by Company Size, Europe, 2014
  • 6. Current Deployment of IT in the Cloud, by Vertical, Europe, 2014
  • 7. Current Deployment of IT in the Cloud, Europe, 2014
  • 8. Total Hosted IP Telephony and UCC Services Market: Competitive Structure, Europe, 2014
  • 9. Connected Living Market Potential, Global, 2020
  • 10. The Workforce Picture by Industry—Now and in the Future, Europe, 2014–2017
  • 11. Total Hosted IP Telephony and UCC Services Market: Mega Trend Impact, Europe, 2014–2021
List of Charts
  • 1. Market Overview—Market Readiness
  • 2. Total Hosted IP Telephony and UCC Services Market: Porter’s Five Forces, Europe, 2014
  • 3. Total Hosted IP Telephony and UCC Services Market: Distribution Channel Analysis, Europe, 2014
  • 4. Total Hosted IP Telephony and UCC Services Market: Channel SWOT Analysis, Europe, 2014
  • 5. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Europe, 2014
  • 6. Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, Europe, 2014
  • 7. Attitudes toward Use of Cloud Computing/Hosted Communications—Percent of Agree/Strongly Agree Responses, Europe, 2014
  • 8. Satisfaction with Cloud Computing Use, by Company Size, Europe, 2014
  • 9. Satisfaction with Cloud Computing Use, by Vertical, Europe, 2014
  • 10. Attitudes Toward Cloud Computing by Non Users—Percent of Agree/Strongly Agree Responses, Europe, 2014
  • 11. Total Hosted IP Telephony and UC Services Market: Installed Base and Revenue Forecast, Europe, 2013–2021
  • 12. Total Hosted IP Telephony and UCC Services Market: Average Price per User per Month, Europe, 2013–2021
  • 13. Total Hosted IP Telephony and UCC Services Market: Market Penetration, Europe, 2013–2021
  • 14. Total Hosted IP Telephony and UCC Services Market: Installed Users by Region, Europe, 2013–2021
  • 15. Total Hosted IP Telephony and UCC Services Market: Percent Share of Installed Users, Europe, 2014
  • 16. Total Hosted IP Telephony and UCC Services Market: SWOT Analysis, Europe, 2014
  • 17. Total Hosted IP Telephony and UCC Services Market: Competitor Success Factors, Europe, 2014
  • 18. Criteria When Selecting a Cloud Provider—Percent of Important/Very Important, Europe, 2014
  • 19. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Europe, 2014
  • 20. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Europe, 2014
  • 21. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Europe, 2014
  • 22. The Ever-expanding UCC Applications and Services Eco-system, Global, 2014
  • 23. Formal BYOD Policy, Europe, 2014
  • 24. BYOD Policy Enforcement Methods, Europe, 2014
Related Research
The rapidly growing European hosted Internet protocol (IP) and unified communications and collaboration (UCC) services market is creating opportunities for both European and international providers delivering compelling next-generation solutions. The study discusses factors that are impacting growth opportunities in the European hosted IP telephony and UCC services market. It provides market size projections in terms of installed users and revenues. The study also includes service provider positioning and market share assessment. This analysis can provide market participants with valuable insights on how to better compete in this rapidly evolving market.
More Information
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Table of Contents | Executive Summary~ || Key Findings~ || Market Engineering Measurements~ ||| Competitor Overview~ ||| Total Addressable Market~ ||| Industry Advancement~ || CEO’s Perspective~ | Market Overview~ || Market Definitions~ ||| TDM or Traditional Centrex~ ||| Hosted IP Telephony (IP Centrex and Hosted IP PBX)~ ||| Hosted IP Telephony (IP Centrex and Hosted IP PBX) vis-à-vis SaaS/CaaS and Cloud Communications~ ||| Hosted Unified Communications = Unified Communications-as-a-Service (UCaaS) ~ ||| Hosted Unified Communications = Unified Communications-as-a-Service (UCaaS): Multi-tenant versus Multi-instance Platforms~ || Methodology Overview~ ||| Potential Advantages~ ||| Potential Challenges~ || Market Readiness~ || Total Hosted IP Telephony and UCC Services Market: Porter’s Five Forces, Europe, 2014~ || Distribution Channel Analysis and Market Distribution Channels Discussion~ || Channel SWOT Analysis~ | External Challenges: Drivers and Restraints~ || Key Market Drivers~ ||| Tight IT budgets and limited in-house IT expertise compel European SMBs to outsource their communications solutions ~ ||| Increasing confidence in the maturity and capabilities of VoIP and IP telephony is driving the migration to next-generation communications solutions and services~ ||| Continued economic challenges are forcing businesses to choose communications deployment models that allow greater flexibility at times of rapid growth or downsizing~ || Primary Drivers for IT Investments~ ||| Improve productivity~ ||| Reduce enterprise costs~ ||| Improve the customer experience~ ||| Improve collaboration~ ||| Boost creativity and innovation~ || Major Challenges Facing IT ~ ||| Dealing with new regulatory requirements~ ||| Training IT staff on advanced IT tools~ ||| Making effective and timely investments in IT~ ||| Aligning IT and business strategies ~ ||| Others~ || Attitudes toward Use of Cloud Computing/Hosted Communications~ ||| It provides greater flexibility at times of rapid growth or downsizing~ ||| It eliminates the hassle of integrating multi-vendor products and solutions~ ||| It provides us with access to advanced features/capabilities~ ||| It allows us to support our dispersed workforce~ ||| Others~ || Satisfaction with Cloud Computing Use by: ~ ||| Company Size~ ||| Vertical~ || Key Market Restraints ~ ||| The large installed base of on-premises systems still meets the basic communications needs of most businesses ~ ||| Businesses with specific customization, integration or security requirements typically chose premises-based solutions over hosted services~ ||| Fear of losing control over communications capabilities prevents many businesses from outsourcing their telephony and UCC solutions ~ || Attitudes Toward Cloud Computing by Non Users ~ | Forecasts and Trends ~ || Forecast Assumptions : Installed Base and Revenue Forecast ~ || Installed Users and Revenue Forecast Discussion~ || Pricing Trends and Forecast~ | Demand Analysis~ || Market Penetration~ || Demand Analysis Discussion~ ||| Addressable Market~ ||| Demand by Business Size~ ||| Demand by Industry Vertical~ ||| Demand by Feature/Functionality ~ ||| Customer Hosted IP Telephony Adoption Patterns ~ || Current Deployment of IT in the Cloud by Company Size~ || Current Deployment of IT in the Cloud by Vertical~ | Country and Sub-region Analysis~ || Installed Users by Region~ ||| Germany, France and the UK~ ||| Italy and Spain ~ ||| Belgium, Netherlands and Luxembourg ~ ||| The Nordics and The Rest of Western Europe~ ||| Central and Eastern Europe ~ | Market Share and Competitive Analysis ~ || Percent Share of Installed Users ~ || Competitive Environment ~ || Select Providers and Platform Vendors: SWOT Analysis~ ||| 3CX-3CX Phone System~ ||| 8x8 (via Voicenet) Virtual Office~ ||| Alcatel-Lucent Enterprise~ ||| AT&T~ ||| Avaya~ ||| Others ~ || Competitive Factors and Assessment~ || Criteria When Selecting a Cloud Provider by ~ ||| Company Size ~ ||| Vertical ~ | Impact of Mega Trends on the European Hosted IP Telephony and UCC Services Market~ || Growing Importance of IT and Increasing Technology Complexity ~ || Consumerization of IT, BYOT and Personalization of Communications ~ || Globalization of Business and the Rise of the Virtual Organization~ || The Next Game Changers, Global, 2025 ~ || Distribution of Worker Types by Industry~ | The Last Word~ || Predictions~ || Recommendations to IT Decision Makers~ || Recommendations to Providers~ | Legal Disclaimer~ | Appendix~ || Market Engineering Methodology~ || Additional Sources of Information on Hosted IP Telephony and UCC Services Market~ || List of Companies Included in “Others”~ || Partial List of Companies Interviewed~
List of Charts and Figures 1. Total Hosted IP Telephony and UCC Services Market: Market Engineering Measurements, Europe, 2014~ 2. Total Hosted IP Telephony and UCC Services Market: Key Market Drivers, Europe, 2015–2021~ 3. Total Hosted IP Telephony and UCC Services Market: Key Market Restraints, Europe, 2015–2021~ 4. IT Deployment in the Cloud, Europe, 2014~ 5. Current Deployment of IT in the Cloud, by Company Size, Europe, 2014~ 6. Current Deployment of IT in the Cloud, by Vertical, Europe, 2014~ 7. Current Deployment of IT in the Cloud, Europe, 2014~ 8. Total Hosted IP Telephony and UCC Services Market: Competitive Structure, Europe, 2014~ 9. Connected Living Market Potential, Global, 2020~ 10. The Workforce Picture by Industry—Now and in the Future, Europe, 2014–2017~ 11. Total Hosted IP Telephony and UCC Services Market: Mega Trend Impact, Europe, 2014–2021~| 1. Market Overview—Market Readiness~ 2. Total Hosted IP Telephony and UCC Services Market: Porter’s Five Forces, Europe, 2014~ 3. Total Hosted IP Telephony and UCC Services Market: Distribution Channel Analysis, Europe, 2014~ 4. Total Hosted IP Telephony and UCC Services Market: Channel SWOT Analysis, Europe, 2014~ 5. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Europe, 2014~ 6. Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, Europe, 2014~ 7. Attitudes toward Use of Cloud Computing/Hosted Communications—Percent of Agree/Strongly Agree Responses, Europe, 2014~ 8. Satisfaction with Cloud Computing Use, by Company Size, Europe, 2014~ 9. Satisfaction with Cloud Computing Use, by Vertical, Europe, 2014~ 10. Attitudes Toward Cloud Computing by Non Users—Percent of Agree/Strongly Agree Responses, Europe, 2014~ 11. Total Hosted IP Telephony and UC Services Market: Installed Base and Revenue Forecast, Europe, 2013–2021~ 12. Total Hosted IP Telephony and UCC Services Market: Average Price per User per Month, Europe, 2013–2021~ 13. Total Hosted IP Telephony and UCC Services Market: Market Penetration, Europe, 2013–2021~ 14. Total Hosted IP Telephony and UCC Services Market: Installed Users by Region, Europe, 2013–2021~ 15. Total Hosted IP Telephony and UCC Services Market: Percent Share of Installed Users, Europe, 2014~ 16. Total Hosted IP Telephony and UCC Services Market: SWOT Analysis, Europe, 2014~ 17. Total Hosted IP Telephony and UCC Services Market: Competitor Success Factors, Europe, 2014~ 18. Criteria When Selecting a Cloud Provider—Percent of Important/Very Important, Europe, 2014~ 19. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Europe, 2014~ 20. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Europe, 2014~ 21. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Europe, 2014~ 22. The Ever-expanding UCC Applications and Services Eco-system, Global, 2014~ 23. Formal BYOD Policy, Europe, 2014~ 24. BYOD Policy Enforcement Methods, Europe, 2014~
Author Elka Popova
Industries Telecom
WIP Number NF2D-01-00-00-00
Keyword 1 UCC Services
Keyword 2 UCC Industry
Keyword 3 UCC Services
Is Prebook No