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This research service provides an analysis of the telecommunications market in the Kingdom of Saudi Arabia (KSA). The stakeholder scope includes mobile network operators (MNOs), fixed line operators and Internet Services Providers (ISPs).This study details the key telecom market indicators; telecom market developments in terms of technology, services, competition and infrastructure; and key regulatory trends and their impact on operators. It provides a snapshot of the telecom market trends in KSA in terms of market size, revenue, subscribers and penetration across the overall telecom as well as individual mobile, fixed line and broadband segments. It also explains the contribution by the prepaid and postpaid segments to overall mobile services. Further, it highlights key market drivers and restraints that are shaping the KSA telecom market.This study provides a detailed analysis of the competitive environment in terms of business model evolution, product line, technology leadership, product innovation, revenue growth, profitability, competitive differentiation and customer service for each of the three incumbent MNOs in the market—STC, Mobily and Zain. Key industry best practices in terms of compelling value offer, managed services, service quality levels, converged offerings, ICT services offerings and digitised customer engagement are also detailed.The study explores key growth opportunities that operators will look at investing in and the strategic initiatives they will adopt to accelerate their digital transformation journey. It also throws light on the key predictions for the KSA telecom market, in terms of services diversification and technological advancements.
Key Issues Addressed
In Conclusion, the Telecommunication operators in the KSA market will make key investments in 5G technology and rigorously engage in partnerships with key providers to strengthen their 5G offerings, while emerging as a forerunner in the 5G space.
Furthermore, Telecommunication operators will be increasingly investing in fibre and SDN/NFV during the next three years in order to offer digital services in a more efficient manner, while also allowing them to become more agile in response to changing market and customer requirements.
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