Search results for: 'asia market knowledge'

Knowledge management (KM) is a mature technology applicable to all businesses and used in every type of enterprise and industry vertical. Though KM initially meant content management, it now enables the creation, publication, and management of data and information from an infinite number of sources, such as documents, video, databases, call logs, s...

15 Oct 2025  |  Global  |  Market Research

Knowledge Economy Transformations, 2025–2035

Leveraging Human Capital, Digital Infrastructure, and AI (HiDiAi) to Shape Future Knowledge Economies

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The global knowledge economy is going through a decisive phase of transformation. In the next decade, growth will depend on the combination of human talent, digital infrastructure, and artificial intelligence (AI). These three components form Frost & Sullivan’s HiDiAi framework. From productivity changes driven by AI to population shifts and the qu...

Knowledge-Based Economies generate economic value through knowledge creation / innovation; have strong focus on R&D; showcase an entrepreneurial culture. This report focusses on the technology competitiveness of knowledge economies and what drives them.

12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

Demand for unified communications as a service (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce costs, and improve efficiency. UCaaS ...

In the past decade, the Asia-Pacific facility management (FM) market has become the largest regional market globally, driven by rapid economic growth and urbanization. However, outsourced FM services are still developing in the region, creating substantial growth opportunities for both global and domestic providers.This Frost & Sullivan analysis of...

12 Apr 2024  |  Global  |  Customer Research

The State of the Cloud Asia-Pacific

Cloud Investments Underlie Strategies for Economic Growth and Recovery

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In terms of technology adoption, Asia-Pacific (APAC) is a tale of two regions. Industrialized nations, including China, Japan, and South Korea, are mature in their use of cloud and other advanced technologies. In contrast, emerging economies in Southeast Asia lag in their cloud journeys, often hindered by inconsistent access to high-capacity networ...

This report provides a detailed analysis of how the growth of e-mail management and web-enabled contact centers is driving demand for web self service knowledge base solutions.

Frost & Sullivan defines metaverse as a network of persistent 3D worlds and simulations where end users possess a sense of social presence and spatial awareness and can participate in an extensive virtual economy. The central concept of the metaverse is straightforward but intriguing: a persistent 3D world where an infinite number of people can int...