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16 Apr 2018  |  Global  |  Megatrends
The Future of Last-mile Delivery Bots
The Global Delivery Bot Market is likely to Reach $16.79 Billion by 2030
The logistics market is currently undergoing a major transformation with new innovative solutions determining the way goods are being delivered from point A to point B. The market is witnessing influx of new breed of tech-savvy startups that are coming up with unique business models and services that are largely disrupting the supply chain ecosyste...
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09 Feb 2022  |  Global  |  Market Research
Security Priorities in the COVID Era—An IT Decision Maker’s Perspective, 2020–2021
Highlights from the 2020 IT Decision Makers Survey and the 2020 Global Cloud User Survey
COVID-19 has brought about major changes for companies and industries globally. Numerous employees work remotely, companies increasingly pursue digital transformation initiatives, and more applications are being moved to the cloud. Within this context, what role does security play for IT decision makers This study analyzes two major Frost & Sulliva...
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30 Oct 2015  |  North America  |  Strategic Forecasting
Bots to the Future: The Emerging Market for Bot Management Solutions
The challenge of bot activity in business networks has only grown in 2015, leading to the imminent emergence of dedicated bot management solutions. This SPIE will review the challenges presented by bots, emerging solutions for bot management, and the potential market for bot management.
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21 Feb 2019  |  Europe  |  Market Research
End User Priorities for Customer Engagement in Europe, 2018
Navigating Digital Transformation in Contact Centers
The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...
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10 Jan 2020  |  North America  |  Market Research
Global End-user Priorities for Customer Engagement, 2019
Improving CX is the Top Corporate Goal from 2020 to 2022 Across Industries
The overall research objective is to measure the current use and future decision making behavior toward customer contact solutions primarily in the United States with a small sample from other regions. The technologies we covered include: customer journey analytics, elearning, quality monitoring, social media analytics, speech analytics, unified ag...
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24 Sep 2026  |  Global  |  Customer Research
UCC Buyers’ Perspective: Investment Priorities in 2026 and Beyond
Tool Overload and Fragmentation Undermine Effective Communications and Collaboration
This research examines enterprise buyer priorities, investment plans, and purchasing behaviors related to Unified Communications and Collaboration (UCC) technologies through 2029, based on Frost & Sullivan’s 2026 global Information Technology Decision-Maker (ITDM) survey. The study explores how organizations are adapting communications strategies, ...
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08 Jan 2026  |  Global  |  Customer Research
Investment Priorities for the Workplace and Video Conferencing
Key Findings from Frost & Sullivan’s Survey of Business Leaders and IT Decision-makers
The modern workplace is undergoing a rapid transformation, moving beyond traditional metrics of occupancy to focus on effectiveness and experience. Organizations have realized that simply filling seats does not drive outcomes; instead, the workplace is now seen as a performance enabler, where experience is the new currency.Central to this evolution...
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25 Aug 2023  |  Global  |  Customer Research
Investment Priorities for the Workplace and Video Conferencing
IT Buyers Reveal Hybrid Workplace Plans for 2023 and Beyond
Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace. The next ph...
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17 Oct 2024  |  Global  |  Customer Research
Investment Priorities for the Workplace and Video Conferencing
Highlights from Frost & Sullivan s Surveys of Business Leaders and IT Decision-makers
As employee presence in offices surges to its highest level in more than four years, companies are realigning their workspace and technology investments amid a new landscape. The workplace is becoming more flexible, technologically advanced, and environmentally conscious while also being flexible to accommodate potential policy shifts. Frost & S...
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27 Sep 2019  |  Global  |  Market Research
End User Priorities in Digital Transformation, Europe, 2019
Learn How IT Investments Drive Revenue Growth
Across industries, companies expect to increase their IT and Communications investments by 22Percentage. Almost 100Percentage of businesses in Europe have a digital transformation today; however, 19Percentage believe they are behind others on their journey. This is good news for technology vendors; however, the key to success is to gain a deeper un...
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