Investment Priorities for the Workplace and Video Conferencing

Research Objectives

Research Methodology

Introduction

Key Findings

Key Findings (continued)

Key Findings (continued)

Key Findings (continued)

Emergence of the Experiential Workplace

Hybrid Work Stabilization

Office Space Continues to Evolve

C-suite Influence Remains High While the Influence of Line-of-Business Heads is Growing

A Strong Focus on ESG and Sustainability

Key Approaches to Sustainability

Enterprise AI Deployments Move Beyond Proof-of-Concept Stage

Improving Operational Efficiency is a Key Driver for AI Investments

Data Concerns and Ability to Assess ROI are Key Challenges

AI Deployments Across Business Functions

Importance of AI Features in Communications and Collaboration Tools

Increasing Investments in Communications and Collaboration Tools

Primary Drivers for Investments in Communications and Collaboration Solutions

Customers Show a Strong Preference for a Single Stack: Phone, Chat, and Meetings on a Unified Platform

Current State of Technology Consolidation

Future Plans for Technology Consolidation

Ongoing Meeting Room Modernization Feeds Into Greater Video Adoption

Video Conferencing and Group Chat are Table Stakes

Migration to Cloud Video Conferencing

Use of Video in Contact Centers and by Frontline Workers

Current Video Device Adoption

Investment Plans for Video Devices Among Current Adopters

Technologies Used in Meeting Rooms

Top Selection Criteria for Room Video Conferencing Devices

Key Capabilities for Room Video Conferencing Devices

Respondent Demographics

Respondent Demographics (continued)

Respondent Demographics (continued)

Respondent Demographics (continued)

Respondent Demographics

Respondent Demographics (continued)

Respondent Demographics (continued)

Growth Opportunities Fuel the Growth Pipeline Engine™

Why Is It Increasingly Difficult to Grow?

The Strategic Imperative 8™

Benefits and Impacts of Growth Opportunities

Next Steps

List of Exhibits

List of Exhibits (continued)

List of Exhibits (continued)

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