Search results for: 'forecast of digital transformation in industry'
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21 Dec 2022  |  Global  |  Market Research
Digital Transformation in the Global Chemicals Industry
Investment in Emerging 5G and Quantum Computing Technologies Drive Transformational Growth
Across various industrial sectors, digitalization has rapidly developed, utilizing several existing and emerging digital technologies, including AI, Big Data analytics (BDA), IoT, machine learning (ML), natural language processing (NLP), robotics, and automation. While the chemicals industry was relatively slow to adopt these technologies, the tran...
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08 Aug 2022  |  Global  |  Market Research
Digital Transformation Impact on Global Automotive
Projected Rise in IT Spending to Fuel New Growth Opportunities in Product Development, Manufacturing, Sales, and Services
The global automotive industry is being completely redefined, from what goes into an automobile to how raw material is mined for production. Every underlying tenet of the industry is changing as the world strives toward sustainability, consumer preferences evolve, and data grows in abundance and significance. This comprehensive Frost & Sullivan...
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21 Sep 2016  |  North America  |  Customer Research
Navigating an Era of Digital Transformation in Finance, Insurance and Banking
A Customer Perspective
The state of the finance industry is always changing as the economy becomes increasingly global. Digital transformation is inevitable in this industry, creating opportunities for IT companies over the next few years. This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful inform...
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06 Sep 2022  |  Global  |  Customer Research
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
An Industry Survey Indicates that Security and Privacy Remain High Priorities
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...
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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
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28 Apr 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming the norm. These solutions include ...
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20 Jul 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the BFSI Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...
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25 Oct 2024  |  Global  |  Market Research
Digital Twins in the Oil and Gas Industry, Global, 2024 2030
Digital Twins are Driving Transformational Growth in the Global Oil and Gas Industry by Enabling Precise Operational Simulation
Fueled by the rising adoption of autonomous technologies, digital twins are emerging as an attractive growth opportunity in the oil and gas (O&G) industry. Digital twin technology helps O&G firms utilize and analyze enormous amounts of production data, enabling them to visualize various hypothetical production scenarios in real time. Digital twi...
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24 Dec 2025  |  Global  |  Market Research
Digital Transformation in the Construction Materials Industry, Global, 2025
Future Growth Potential Enhanced by a Culture of Innovation as a Catalyst for Digital Transformation
Digital transformation in the building materials industry involves integrating digital technologies and data-driven processes across every facet of a company’s operations, including supply chain management, design, production, sourcing, and customer interactions. The goals are to increase productivity, sustainability, and safety, improve efficiency...
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