Search results for: 'pfrt growth changes'

The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...

In this third iteration of the annual Frost & Sullivan IoT user survey, we start to gain a longitudinal understanding of the industry s continuity and change. A total of 688 respondents participated in the survey conducted in Q3 2023, with IT and business decision-makers responsible for IoT decisions representing a range of industries, organization...

The medical device industry faces significant pricing pressures as the consumables and services segment gains traction from activities tied to installing new equipment and replacing or refurbishing capital equipment. Medical device vendors are focused on new business models to provide multi-vendor services, online parts ordering, remote servicing, ...

Developed European nations have had a challenging socioeconomic environment in 2022, especially amidst highly volatile geopolitical tensions and record-high inflationary pressures. Economic growth is likely to remain subdued in 2023 across the whole region as high energy costs weigh on household spending and lower profit margins of businesses, give...

Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...

Climate change is a topic that is on everyone's lips, particularly after the conclusion of the recent climate talks in Paris. To address climate change, first there has to be climate monitoring. However, monitoring climate change is not an easy process given the area to cover. This requires powerful sensing and communication infrastructure and also...

The GCC has entered a period of strategic economic transformation as governments accelerate diversification efforts, strengthen economic resilience, and reduce dependence on hydrocarbon revenue amid heightened geopolitical uncertainty and evolving global trade dynamics. While the implications of the US-Iran conflict and periodic closures of the Str...

This study provides an overview of the global robotaxi industry. It analyzes recent developments and key challenges and offers the latest updates on industry size, forecasts, and regional trends. The study also provides a detailed analysis of the North American, European, and Chinese industries and offers snapshots of the industries in the Middle E...

After two consecutive years of economic contraction in 2019 and 2020, Latin America achieved a ~7% real GDP growth in 2021. Some of the larger Latin American nations are emerging market growth leaders across the globe, and the region is known for its commodity exports, robust trade, and cost-effective labor. Amidst shifting socio-economic trends po...