Search results for: 'transform 2024'

The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

The global trade landscape is poised for significant transformation through 2035, underpinned by rapid technological advancements, emerging economic powers, and evolving geopolitical dynamics. The persistent disruptions in supply chains since 2020 have led to a sizable pivot towards regionalization, driving advanced nations to prioritize reshoring ...

This study examines the global distribution transformer market, analyzing demand drivers, technological trends, and competitive dynamics across key regions. It explores how rising electricity consumption, grid modernization programs, and the integration of distributed energy resources are reshaping replacement and new‑build requirements for distrib...

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

The global automotive industry is being completely redefined, from what goes into an automobile to how raw material is mined for production. Every underlying tenet of the industry is changing as the world strives toward sustainability, consumer preferences evolve, and data grows in abundance and significance. This comprehensive Frost & Sullivan...

In 2024, enterprises pressed ahead with their digital transformation journeys amid rising complexity in technology landscapes and the emergence of generative AI (GenAI). While GenAI offers transformative potential across industries, verticals, and functional areas, it demands robust cloud and data foundations, driving increased reliance on global s...

BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

The state of the finance industry is always changing as the economy becomes increasingly global. Digital transformation is inevitable in this industry, creating opportunities for IT companies over the next few years. This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful inform...

Prolonged geopolitical uncertainty, elevated energy costs, and persistent supply chain and trade disruptions define global economic conditions in Q3 2026. The US-Iran conflict has materially weakened the global growth trajectory, shaving 0.6 percentage points from the 2026 outlook (vs 3.5% in 2025) and slowing global GDP growth to 2.5% in Q3 2026, ...