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12 Dec 2023  |  Asia Pacific  |  Market Research
Asia-Pacific Contact Center Applications Tracker, 2023
Digital, Omnichannel, and Cloud Applications Drive Growth of Contact Center Solutions in Asia-Pacific
The Asia-Pacific contact center applications market grew by 6.9% in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 4.4% from $881.9 million in 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam...
$15,000.00
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23 May 2023  |  Global  |  Market Research
Global Colocation Data Center Service Trends
The Growing Digitalization, Immersive Technology Implementation, and Sustainable Business Practices Will Drive Future Growth Opportunities
The data center colocation market has seen significant growth in recent years, driven by the rising demand for data storage and processing capabilities. Colocation providers offer enterprises a cost-effective way to outsource their IT infrastructure by providing physical space, power, cooling, and network connectivity to house their servers and oth...
$2,450.00
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30 Nov 2023  |  Latin America  |  Tracker
Customer Experience Outsourcing Services in Latin America and the Caribbean, Forecast to 2029
The Race to New Heights of Efficiency Creates Growth Opportunities
Over the course of the forecast period (2023 to 2029), the customer experience (CX) outsourcing services market in Latin America and the Caribbean (LAC) is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX act...
$8,000.00
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30 Mar 2020  |  Global  |  Technology Research
Technologies Enabling Smart Ships of the Future
Driving The Shipping Industry Towards Connectivity, Efficiency, and Autonomy
As the pace of digitization accelerates the shipping industry globally is also adopting technologies such as AI to make their processes more efficient and reduce costs. Governments across the world have also made efforts to support the development and deployment of innovative technologies and have launched multiple initiatives to promote cross bord...
$4,950.00
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31 Aug 2026  |  Global  |  Customer Research
Growth Opportunities for Communications and Collaboration in the Travel, Hospitality, and Passenger Transport Industry, Global, 2026–2029
Reimagining Travel Experiences in the Age of AI and Automation
This study examines growth opportunities for communications and collaboration technologies across the travel, hospitality, and passenger transport industry, drawing on Frost & Sullivan's 2026 information technology decision-maker (ITDM) survey. It captures how organizations in this sector are prioritizing, funding, and modernizing their unified com...
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14 Jun 2017  |  Global  |  Market Research
Global Travel Technology Market - Opportunity and Trends by Industry and Enduser, 2017
Opportunity Assessment of Travel Solutions Market and the End-user Segments
The travel market has gradually evolved into a more technologically equipped sophisticated sector. The service providers today strive to harness emerging technologies to enhance customer experience and loyalty. The pressure to operate efficiently is driven by the dynamic growth in passengers and increased customer expectations while delivering an u...
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28 Aug 2019  |  Asia Pacific  |  Market Research
The Malaysian InsurTech Landscape, 2019
Insurtech Players Spur Growth in the Malaysian Insurance Industry
This study covers the reaction of traditional insurance companies, the Malaysian government and supporting organisations to the new-generation trend of InsurTech and explores InsurTech start-ups active in the Malaysian market. The Malaysian insurance industry has been showing good growth since its inception as Bank Negara Malaysia (BNM; the centra...
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07 Jun 2021  |  Global  |  Market Research
Global Artificial Intelligence in Telecommunications Growth Opportunities
AI Offers Transformational Growth Opportunities for the Telecommunications Industry
Artificial intelligence is a key disruptive technology for the telecommunications industry, enabling service providers to expand their service offerings. However, telecommunications companies (telcos) have yet to harness AIs potential fully in their service offerings. Although it is in the nascent stage, telcos adopt AI to improve internal operatio...
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04 Feb 2022  |  North America  |  Market Research
Strategic Partnerships and Expanding Set of Mission-Critical Communications Capabilities Power North American Mobile Situational Awareness Market
Wireless Carriers Play Key Role in Driving Industry Growth
With top tier wireless carriers making situational awareness a key component of their hugely strategic public safety initiatives and with first responder communications and guidance becoming more critical in tumultuous times, Mobile Situational Awareness (MSA) solutions are of keen interest in the North American market. This study defines MSA a...
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29 Jul 2015  |  Asia Pacific  |  Market Research
Malaysian Banking Services Customer Experience Management
Benchmarking the Industry Excellence in Delivering Superior Customer Experience
In this first Customer Experience Management report for Malaysias Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, thr...
$3,950.00
Special Price $2,962.50 save 25 %