Search results for: 'Workforce will revert back to working'

The convergence of technologies is reshaping the future of the workplace, workforce and work processes. Today, technologies with different applications and advantages are integrating with one another to maximize the benefits provided to users. Adoption of such technologies is therefore changing human behaviours in both the physical and virtual sp...

27 Apr 2021  |  Global  |  Frost Radar

Frost Radar™: Workforce Identity and Access Management, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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As part of Frost & Sullivan’s ongoing research on Cybersecurity, we conducted a deep-dive into the Workforce Identity and Access Management (IAM) market. Frost & Sullivan defines Workforce IAM as a framework that controls and manages employee identities and access as well as policies across IT infrastructures to protect enterprises from unauthorize...

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), mobility, and cloud computing are a few examples of maturing technologies that are impacting this transformational movement. This t...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

The ongoing outbreak of coronavirus (COVID-19), first identified in December 2019 in Wuhan—the most populous city in Central China—evolved rapidly to be characterized as a pandemic by the World Health Organization (WHO) on 11 March 2020. Globally, organizations have been monitoring the COVID-19 situation closely and many have already implemented (o...

This Frost & Sullivan report analyzes the global market for Cloud Access Security Brokers (CASB). CASB is a software that acts as a security control point between users and cloud services. It can be deployed as an on-premises or cloud-hosted solution. In addition to Software as a Service (SaaS) apps such as Office 365 and Google G Suite sanctioned ...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

This study examines the evolution of collaborative work management (CWM) into adaptive work orchestration, reflecting a broader shift from visibility-centric coordination to execution-driven enterprise platforms. As organizations operate in increasingly volatile, interconnected environments, traditional models built on static planning and human-onl...