Search results for: 'biological solutions'

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Video webcasting solutions are used by large and geographically dispersed enterprises to communicate, interact with, and train workforces. The enterprise video webcasting solutions (EVWS) market continues to grow steadily with a plethora of vendors offering end-to-end platforms as well as best-of-breed point solutions. This study discusses key driv...

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends a...

Business productivity practices have changed dramatically over the past several years. This is attributed to the move to a remote workforce and the accelerated digital transformation of enterprises. Communication is an essential component of business efficiency. Enterprise messaging integrates different types of virtual communication required for b...

The Indian WAF solution revenue reached $5.3 million in 2015, with a robust YoY growth of 41.5%. Thriving eCommerce and Internet banking activities spurred investments in WAF solutions in the country. Directed government investment in security to support digital inclusion, eGovernment, and smart city projects; the emergence of digital currency, new...

Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omni...

This study examines the North American Enterprise BYOD solutions market. Key wireless carrier providers are profiled. Trends and issues, drivers and challenges, the competitive landscape, and potential growth opportunities are defined and discussed. Relevant results from the 2018 Frost & Sullivan Mobile Business Solutions Survey of U.S. and Canadia...

The growing trend of organizations shifting toward web-based applications to support their digital transformation has expanded the threat landscape for organizations with the emergence of increasingly sophisticated and frequent web-based cyberattacks. The rise in cyberattacks presents potential growth opportunities for the global web application fi...

This Frost & Sullivan research service analyzes the global contact center (CC) solutions market, focusing on the cloud segment. The study categorizes the market into 4 key regions: North America, Europe, Asia-Pacific, and the Caribbean and Latin America. Cloud CC solutions provide flexible scalability and better business continuity, disaster rec...