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13 Jun 2023  |  Global  |  Customer Research
SMBs Embrace the Cloud as a Path to Business Agility and a Gateway to New Technologies
Highlights from the 2022 Frost & Sullivan Global Cloud User Survey
Small and medium-sized businesses (SMBs) are hastening to the cloud. Similar to their large counterparts, they are transforming to a digital-first business, with the cloud as a foundation. According to Frost & Sullivan's 2022 global cloud user survey, 78% of SMBs use public cloud for at least some of their business applications and data. This repre...
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08 Nov 2023  |  Global  |  Market Research
Ready, Set, Go! The Race is on to Capitalize on Generative AI in the Contact Center
Generative AI s Impact on CX Includes Increased Competitive Intensity and Transformational Growth
Generative AI (GenAI) has garnered huge interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with far-reaching implicatio...
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12 Jan 2015  |  Latin America  |  Market Research
Brazilian Mobile Device Management Market
Trends and Opportunities in the Brazilian MDM Market
Due to high growth rates, the Brazilian MDM market has attracted the attention of companies that provide this service. The CAGR is expected to be 11.9% from 2014 to 2020 as MDM is a new trend that is mainly driven by BYOD and providers looking to secure new revenue sources. The objectives of this study are to provide an overview of the Brazilian...
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23 Nov 2015  |  Asia Pacific  |  Market Research
Asia-Pacific Industrial Control Systems Security Market
Increased Threats Towards Critical Infrastructure Driving Demand for Better Security
The study analyzes the Asia-Pacific industrial control systems (ICS) security market. In the 2010s, there were notable targeted attacks such as Stuxnet that attacked centrifuges, followed by a slew of attacks with code names such as Aurora, Flame, and Havex, discovered by various security vendors’ threat research and intelligence centers. The drive...
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24 Feb 2026  |  Global  |  Market Research
Top 10 Growth Opportunities in Content Creation, Management, and Orchestration for 2026
A Transformation Journey in Frost & Sullivan’s Digital Content Services, Global, 2026
The digital content creation, management, and orchestration sector is navigating a fundamental upheaval in 2026. The era of simply producing and storing digital assets has ended, replaced by an urgent need for neural content supply chains that are resilient, intelligent, and hyper-automated. As the volume of content required to fuel global digital ...
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15 Dec 2021  |  Global  |  Customer Research
The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations
Highlights from the 2021 Frost & Sullivan Global Cloud Survey
The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...
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22 Feb 2022  |  Global  |  Customer Research
The Current State of the Internet of Things: Poised for Growth and Expansion in 2022–2023, Organizations are Concerned with Functionality
Highlights from the annual Frost & Sullivan Global IoT Survey
Internet of Things (IoT) technologies are fast becoming essential business tools and key parts of digital transformation for many organizations. IoT deployments are well suited, across the range of potential configurations and applications, to dovetail with efforts to achieve top reported business priorities. Frost & Sullivan conducted a survey...
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17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Financial Services
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...
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30 Jun 2014  |  North America  |  Customer Research
Enterprise Priorities in North America
Multichannel Customer Contact
The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...
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23 Sep 2014  |  Asia Pacific  |  Market Research
Analysis of the Asia-Pacific Internet of Things Market
Connecting Billions of Devices by 2020
The Internet of Things (IoT) market is expected to be one of the fastest-growing segments in the technology industry in Asia-Pacific. Total Asia-Pacific IoT spending is forecast to be $9.96 billion in 2014, at a CAGR of 34.1%, reaching $57.96 billion by 2020. More than 80 billion devices are expected to be connected to the Internet by 2020. This re...
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