Search results for: 'organization future pfas reporting workforce'

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

In a post-pandemic business environment, businesses are increasingly turning to Desktop-as-a-Service (DaaS) and Workspace-as-a-Service (WaaS) services to enable remote work for employees that need it. By enabling employees to access their critical business applications from anywhere, using any Internet-connected device, these services help ensure b...

This study examines wireless carrier strategies in today’s North American mobile workforce apps market. The information contained in this study allows wireless carriers to benchmark their mobile worker app efforts against those of their peers. This study should also help mobile workforce app developers identify potential reseller partners. Frost &...

Many technologies operate in parallel as a matter of redundancy. Others operate in parallel to facilitate change management and business transformation from an old version to a new version. It is now often said that the transformation from old stack to new stack for software development will be achieved through cloud native microservices architectu...

The APAC network security market saw a growth of 6.3% in Q2 2020. Though most of the regions have begun recovering from the impact of the COVID-19 crisis, some ASEAN countries and India continue to see declining YoY growth in this quarter due to country-wide lockdowns. Enterprises are growing more cautious with their security budget, with budgets a...

This Frost & Sullivan report analyzes the global market for Cloud Access Security Brokers (CASB). CASB is a software that acts as a security control point between users and cloud services. It can be deployed as an on-premises or cloud-hosted solution. In addition to Software as a Service (SaaS) apps such as Office 365 and Google G Suite sanctioned ...

Digitization and IoT advancements are driving the adoption of sensor technologies extensively for the development of smart cities. There is an observed shift from restricting adoption of the technology to just homes and buildings which is moving towards more large-scale adoption across cities. While integrated sensor networks are key to driving the...

Artificial intelligence (AI) will hold as a key enabler in transforming the automotive industry. Currently, the automotive industry is focusing on integration of AI in self-driving cars, while other application areas include R&D, procurement, supply chain management, manufacturing, mobility services, and customer experience. Automotive manufacture...