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10 Jun 2024  |  Global  |  Market Research
Important Foundational Lessons and Growth Opportunities for Improving Customer Experience
Key Takeaways From the 20th Annual Frost & Sullivan Customer Contact East Executive MindXchange
The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...
$2,450.00
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03 Feb 2006  |  North America  |  Customer Research
Billing for Broadband Services: Factors Driving the Continuing Need To Collect; Store; and Analyze Telecommunications Usage Data in North America
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08 Jul 2021  |  Asia Pacific  |  Market Research
Philippines Telecommunications Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products and services, and various touchpoints. Frost & Sullivan evaluates the customer experiences of the telecommunications sector in the Philippines, examining the critical factors influencing customer behavior through...
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29 Jan 2020  |  Asia Pacific  |  Market Research
Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day and Symposium, 2019
Cisco Weaving Artificial Intelligence (AI) Technologies to Drive Contact Center Success
Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...
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06 Feb 2004  |  Global  |  Market Research
World LAN/WAN Test Equipment Markets
This study analysis the market size, drivers, restraints and challenges in the LAN & WAN test equipment industry. This market place is segmented into 3 key segments including Installation, Maintenance & Monitoring, Manufacturing, and Research & Development. The study attempt to identify the key trends by product type (such as protocol analyzer, per...
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27 Oct 2025  |  North America  |  Market Research
North American Network Access Services, 2025
Digitalization Strategies Prioritize Secure, High-Bandwidth, Low-Latency Connectivity
This research service examines the North American network access services market from 2023 to 2028. The network access services analyzed include dedicated internet access (DIA), wavelength, multiprotocol label switching (MPLS), and Ethernet services. The study discusses the overall status of the network access services market, examines how each acc...
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06 Dec 2011  |  Asia Pacific  |  Market Research
Enterprise Resource Planning Adoption Trends in India
The study provides analysis of ERP Market in India for CY 2010, the market size has been estimated based on licenses revenue of ERP software vendors and forecasted till 2017. ERP adoption across major verticals have been analyzed and revenue contributions from these verticals have been forecasted until 2017. The study include factors driving the up...
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15 Jun 2015  |    |  Market Research
Network Security Sandbox Market Analysis
APTs Create a “Must Have” Security Technology
A network security sandbox is a dedicated analysis environment in which a suspicious program is executed and the behavior of the program is observed, noted, and then analyzed in an automated manner. This report provides an analysis of the market for sandboxes including four years of historical market sizing including base year 2014 and five years o...
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31 Mar 2006  |  Global  |  Market Research
Ambient Intelligence (Technical Insights)
This research service analyzes worldwide research and developments in the ambient intelligence domain.
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20 Mar 2020  |  North America  |  Frost Radar
Frost Radar in the North American Contact Center Workforce Optimization Market
A Measurement System to Spark Companies 2 Action (C2A)--Innovation that Fuels New Deal Flow and Growth Pipelines
Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...
$4,950.00
Special Price $3,712.50 save 25 %