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Enterprises today are adopting a multi-cloud environment, either as a conscious decision or as a default. However, most of them either don’t have the knowledge or the technology tools to implement an effective multi-cloud strategy; or they have an inadequate environment, comprising multiple siloed clouds, which was not consciously planned and artic...

Multi-CDN strategies are quickly becoming a topic of interest for organizations in a wide range of industries. There are clear, tangible business benefits to deploying multi-CDNs around improving the user experience and controlling costs. And although some respondents hold the perception that operating multi-CDNs can be complex, companies are dispe...

To use a multi-CDN strategy, customers need an efficient way to route their site’s traffic to different CDN providers. The three routing methods that seem to be the most prevalent among recent multi-CDN survey respondents are Manifest, Player, and DNS approaches. For all of these methods, it’s important to implement business logic that defines how ...

Migrating applications and data from the premises to the cloud is much harder than it seems. Three-quarters of businesses surveyed by Frost & Sullivan say migration represents a top hindrance to cloud implementation. The challenges are both technical and non-technical, and include the physical challenge of moving vast amounts of data to the cloud, ...

The Frost & Sullivan report presents the concept of Zero Trust Architecture and best practices for CISOs. A Zero Trust Network (ZTN) is based on the basic principle of “never trust, always verify”. ZTN is a model or guiding design principle. It is an overall strategy and framework to prevent unauthorized access, contain breaches and reduce the r...

12 Dec 2023  |  Global  |  Technology Research

Ethical AI: Ensuring Accountability from Automation

Transparent data, bias mitigation, and privacy-enhancing technologies to ensure trustworthy data practices

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Artificial Intelligence (AI) helps reduce or even eliminate human interventions in a wide range of tasks such as speech recognition, decision-making, visual perception, and language translation. AI technologies are increasingly integrated into daily lives, and its influence is growingly visible across various industries. The approach emphasizing...

Cyberattacks are no longer restricted to large enterprises. As attack vectors diversify, bad actors have plenty of tools at their disposal with which to target small and medium enterprises (SMEs), small offices/home offices (SOHOs), and consumers. SMEs and SOHOs are at a greater disadvantage compared to their larger counterparts since their securit...

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic co...

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic co...