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20 Apr 2022  |  Europe  |  Customer Research
European Cybersecurity Responsibility, Spending, and Posture
A Survey of Enterprise End Users Who Influence Cybersecurity Budgets
The COVID-19 pandemic accelerated the remote working trend by at least 20 years across Europe. To enable remote workers, digital transformation initiatives that were intended to be rolled out over a period of years instead occurred in weeks or months. In the process, security issues were initially pushed aside or ignored altogether in the rush to e...
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26 Aug 2025  |  Europe  |  Market Research
Growth Opportunities in Western Europe Consumer eSIM Market, 2024–2026
eSIM Devices and Digital Experiences Propel Transformational Growth Fueled by Multi-SIM Capable Devices, Cross-Border Travelers, and Telco’s Promoting Digital-First Experiences
The consumer eSIM market in Western Europe is growing rapidly, though mass adoption remains several years away. Smartphones are the primary driver of eSIM adoption by volume. While most smartphones now support eSIM and nearly all major operators offer eSIM services, a large gap remains between device capability and active eSIM plan usage.Frost & Su...
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18 Dec 2020  |  Europe  |  Market Research
AI-powered Voicebots Turbocharging European Customer Journeys, 2020
Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses
The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...
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10 Nov 2017  |  Europe  |  Market Research
The Global Paytech Market, 2017: Driving Transaction Transformation
The Application of Enabling Technologies will Underpin the Delivery of Disruptive Payment Services to Customers
Fintech companies are disrupting the traditional banking and financial services ecosystem by leveraging innovative technologies in order to provide value-added services. Paytech appears as the most exciting subsector of the Fintech industry. Indeed, most technology innovations are used to perform payment transactions in a disruptive way: faster, an...
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04 Apr 2019  |  Europe  |  Market Research
The State of European Digital Trust
Quantifying the Business Impacts of Consumer Trust in the Age of Normalized Data Breaches
In a time when major data breaches have become a routine feature of the news cycle, digital consumer trust is an intangible and highly consequential metric for any organization conducting business online. Much of an organization’s reputation rests on the extent to which customers in the marketplace trust an organization, and a data breach represen...
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27 Sep 2017  |  Europe  |  Market Research
Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021
Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market
The Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider tha...
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15 Apr 2025  |  Europe  |  Frost Radar
Frost Radar™: Customer Experience Management Outsourcing in Europe, 2025
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...
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22 Jul 2020  |  Europe  |  Market Research
Analysis of the European Endpoint Security Market, Forecast to 2024
A Stringent Regulatory Environment and Rising Privacy Concerns Among Consumers will Drive Demand for Endpoint Security Solutions i
Data breaches are inevitable across every enterprise, and endpoints continue to be a popular vector of cyberattacks. In response, endpoint security tools have evolved from signature-based antivirus to advanced solutions. Endpoint security products include host-based software products that secure computing devices, including laptops, desktops, ne...
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07 Sep 2020  |  Europe  |  Market Research
Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020
CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption
This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...
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