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30 Jan 2023  |  Global  |  Customer Research
Global State of AI, 2022
Highlights from the 2022 Frost & Sullivan Global AI Survey
About 87% of enterprises believe that artificial intelligence (AI) and machine learning (ML) are important in achieving business goals centered around growing revenue, increasing operational efficiency, and boosting customer experience. However, where are global organizations in this journey and what are their adoption drivers and restraints This F...
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22 Dec 2023  |  Global  |  Market Research
Network-as-a-Service is Transforming Network Operators into API-focused Integrators
Digitizing Network Consumption
In this report, Frost & Sullivan examines the Network-as-a-service (NaaS) business model. NaaS is a modern business model for service providers to quote, sell, and manage network services to enterprises and their wholesale providers. The model enables network operators to deliver a cloud-like consumption model with a frictionless customer experien...
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06 Sep 2022  |  Global  |  Customer Research
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
An Industry Survey Indicates that Security and Privacy Remain High Priorities
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...
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19 Dec 2024  |  Global  |  Frost Radar
Frost Radar™: Managed Digital Transformation Services—Global System Integrators, 2024
A Benchmarking System to Spark Companies to Action — Innovation that Fuels New Deal Flow and Growth Pipelines
In 2024, enterprises pressed ahead with their digital transformation journeys amid rising complexity in technology landscapes and the emergence of generative AI (GenAI). While GenAI offers transformative potential across industries, verticals, and functional areas, it demands robust cloud and data foundations, driving increased reliance on global s...
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20 Jul 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the BFSI Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...
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27 Nov 2020  |  Global  |  Market Research
Impact of COVID-19 and Transformative Technologies on ICT Spending Patterns, Global, 2017–2026
XaaS, IoT and AI will be the Top Growth Opportunities Across Verticals in 2021 and Beyond
Global ICT spending reached $2.8 trillion in 2019, registering 3.6% YoY growth. While ICT spending is currently prioritized towards business continuity and solutions to better cope with the pandemic and a post-pandemic business environment, Frost and Sullivan predicts a shift in IT spending patterns, which will lean more towards digital and emergin...
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28 Sep 2022  |  Global  |  Frost Radar
Frost Radar™: Global Cloud Economics Market—2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Cloud forms a critical part of the digital transformation efforts of enterprises worldwide. Cloud infrastructure, platforms, and applications extend the benefits of flexibility, scale, and cost to IT and business teams. Yet, year after year, we find that organizations report managing costs in the public cloud as a major challenge. Consequently, int...
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26 Feb 2026  |  Global  |  Megatrends
Global Megatrends for the Next Decade
Convergence of Intelligence, Sustainability, and Shifting Human Roles
This research explores the powerful global forces that will reshape business, society, and technology over the coming decade, offering a holistic view of the megatrends redefining the future operating environment. These forces span geopolitical fragmentation, demographic divergence, technological acceleration, environmental pressures, and fundament...
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06 Apr 2022  |  Global  |  Technology Research
Top 50 Emerging Technologies: 2022 Edition- Interactive Deliverable Access
Technologies Poised to Transform the Future of Organizations
For more than a decade, Frost & Sullivan’s Emerging Technology experts have provided specific answers to critical questions, guiding organizations through the Top 50 Emerging Technologies Platform. The team has lived technology discovery for decades and understands the science, the technology, and the details. Cutting-edge intelligence on the 50 mo...
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28 Apr 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming the norm. These solutions include ...
$4,950.00