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The consumers, particularly power guzzlers, are expecting the delivery of quality power with improved system efficiency. The recent blackouts have driven concerns regarding the reliability of the existing grid and power hierarchy. A number of technologies have evolved, thanks to huge investments in the fields of energy efficiency, control systems, ...

Airports are subjected to various threats that include vandalism, arson, robbery, cyber-crime, fraud and many more. Terrorist attack is the most critical threat in public view. But for an airport operator all the threats are viewed with equal importance. The research service covers technologies enabling airport security. It is captured from differe...

Sensing technologies are increasingly impacting consumer electronics, driven by the increasing trend toward connectivity among individuals and devices. This phenomenon is contributing to a proliferation of information enabled by less expensive, low-power, smaller, more ubiquitous sensors that can be embedded in a plethora of devices or applications...

Gamification is the use of game thinking and mechanics in real-life contexts to solve real-life problems. It is applied to non-game applications to encourage people for better engagement and adoption of processes. Gamification helps users to focus on completion of certain tasks, which are usually considered boring (filling out survey forms, shoppi...

This research service provides a study of the ICT technologies adopted by the automotive industry, including, wireless technologies, sensing technologies, and computational technologies that enable the creation of intelligent applications geared toward providing a cheaper, safer, automated, quicker and more sustainable transportation system. The ad...

This research service encompasses an analysis of West African data centre markets, specifically Nigeria, Ghana, and Senegal. It includes an analysis of key market developments and trends, the market size in terms of revenues, demand, and competition. It also investigates the introduction of new offerings in the three countries that are covered. The...

The managed security services market continues to experience double-digit growth rates and is expected to maintain its momentum for the next five years. The increasing sophistication of targeted attacks, limited IT budgets, and the rising complexity around regulatory compliance are all factors driving the growth of managed security services. Frost ...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...