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08 Dec 2022  |  Global  |  Customer Research
How Users Select a Public Cloud Provider
Highlights from the 2022 Frost & Sullivan Global Cloud User Survey
Since 2010, Frost & Sullivan has conducted an annual web-based survey of enterprise cloud decision makers. The goal is to understand not just what choices they make about cloud workloads and data, but also why. One area of inquiry is why enterprises have selected their primary public cloud service provider. In this highly concentrated market, the t...
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07 Jun 2021  |  Global  |  Market Research
The Making of a Managed Cloud Services Provider
Technology Complexity and Urgency Drive Growth Opportunities for MSPs
The cloud has become the foundation for technologies and architectures that shape a digital business, including agile app development, next-generation analytics and artificial intelligence, Internet of Things, and edge configurations. But as new service offerings proliferate, so does complexity. As it turns out, it is easy to deploy a cloud instanc...
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19 Sep 2025  |  Global  |  Frost Radar
Frost Radar™: Infrastructure- and Platform-as-a-Service Providers in Latin America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) market continues to grow at a fast pace in Latin America. Digitalization of economies, as seen worldwide, depends on cloud infrastructure and platforms. Their role is to accelerate modernization, enabling the migration of applications and data to the cloud and powering new wave...
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13 Jul 2023  |  North America  |  Market Research
Social Live Streaming Growth Opportunities
Content Creators and Platform Providers will Reap the Rewards of Innovative Monetization Strategies
This study covers the social live streaming services industry. The services allow users to broadcast, watch, and react to live video content from compatible devices such as smartphones, computers, tablets, and game consoles. They provide users with the necessary digital infrastructure to share and stream real-time video content delivered via the in...
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08 Feb 2023  |  North America  |  Frost Radar
Frost Radar™: Americas Managed and Professional Security Services, 2023
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
In a constantly growing field of more than 120 industry participants across North America and Latin America, Frost & Sullivan independently plotted 12 of the top companies in this Frost Radar™ analysis. The market is populated by three types of companies. Professional service firms leverage their consulting pedigree to provide top-tier consulti...
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12 Jan 2023  |  Global  |  Frost Radar
Frost Radar™: Global SD-WAN Vendor Market, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global SD-WAN vendor market is large and growing, with market revenue expected to exceed $3.61 billion in 2022 at year-over-year growth of 48.3%. The market is forecast to grow at a compound annual growth rate of 25.8% from 2022 to 2027. Growth will be mainly driven by accelerated digital transformation, more complex network environments, and m...
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30 Nov 2020  |  Global  |  Technology Research
EXTENDED REALITY: MAKING IMMERSIVE EXPERIENCES COMMONPLACE
Technological Advancements Enable Enhanced Immersive Experience
With the rising penetration of smartphones and mobile devices, and the increasing adoption of XR technologies, the market is expected to grow significantly in the forthcoming years. However, the lack of an effective immersive experience is one of the main challenges to hamper market growth. Therefore, research institutions, start-ups, and industry ...
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19 May 2023  |  Latin America  |  Frost Radar
Frost Radar™: Latin American Cloud Contact Centers, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...
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14 May 2025  |  North America  |  Market Research
Analyst Perspective on Agentic AI
What to Expect in 2025-2027
Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...
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28 Apr 2026  |  Global  |  Strategic Imperatives
Top 10 Strategic Imperatives Driving Transformation in AI Implementation and Managed Services
AI Implementation and Managed Services, Global, 2026
As artificial intelligence moves from experimentation into the operational core of the enterprise, the demands placed on implementation and managed service providers are changing fundamentally. Early AI success was defined by proof points: models deployed, pilots completed, productivity gains demonstrated. Today, success is defined by durability: t...
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