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This research service encompasses an analysis of West African data centre markets, specifically Nigeria, Ghana, and Senegal. It includes an analysis of key market developments and trends, the market size in terms of revenues, demand, and competition. It also investigates the introduction of new offerings in the three countries that are covered. The...

Although South Africa is in a nascent phase regarding the adoption of Big Data technologies, industries have begun implementing Big Data solutions for improved operational processes and to find new business opportunities. The key driving forces behind Big Data discussed in this analysis include increased connectivity and Internet usage, for both mo...

Data centres are essential to modern organisations. The data loads worldwide are forever increasing, and that trend is set to continue. The uptake of data centre services is therefore forecast to be high over the next six years with the growing competition between service providers. This study provides an overview of data centre services in South A...

This study focuses on giving an in-depth overview of the profiled cities, according to the development of initiatives aligned to the 8 Smart City parameters. These parameters include: • Smart Government • Smart Citizens • Smart Energy • Smart Mobility • Smart Healthcare • Smart Infrastructure • Smart Buildings • Smart Technology Leading factors dr...

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even...

This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined incl...

This research service provides a comprehensive overview of the Kenyan call centre market by presenting the size and expected growth rate of the call centre market, the structure of the call centre industry based on business models, vertical sectors and services provided and an overview of the business and regulatory environment. The status of the t...

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

South Africa's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are looking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure on bu...