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After a strong performance in 2024, the global video conferencing devices market entered a period of moderated growth in 2025. Unit shipments increased by 3.3%, while revenue grew 5.8%, supported by higher average selling prices. The slowdown reflects growing market maturity, ongoing macroeconomic uncertainty, and shifting enterprise technology pri...

Cloud communications empower customer organizations to accelerate their digital transformation efforts. IT decision makers (ITDMs) rank boosting team collaboration, improving the customer experience, and enhancing resiliency and business continuity as the top three UCC technology investment drivers. Mature applications in the business communication...

30 May 2024  |  Global  |  Customer Research

Growth Opportunities in the Enterprise Telephony Market, 2024

Is the Future of Business Call Control On-Premises, Cloud, Hybrid or Mobile?

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Frost & Sullivan s 2024 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Current communications and collaboration technology adoption rates and future adoption plans Demand for private branch exchange (PBX) and cloud/mobile PBX functionality Evolution of enterprise telepho...

Advanced robotics and autonomous systems (RAS) are rapidly transforming industrial operations by integrating adaptability, intelligence, and precision into core processes across various sectors, including healthcare, manufacturing, automotive, and agriculture. Continuous advancements in hardware and AI-based decision-making are reshaping the capabi...

4G’s successor, 5G offers higher speeds, greater bandwidth, lower latency, and the ability to support multiple connections simultaneously. It also provides additional benefits, such as platform digitalization and extended device battery life. 5G’s new dimensions are driving new service development and technology monetization. The industry is at a ...

A private cellular network (what the 3GPP standards refer to as a “non-public network”) is an isolated network that restricts the devices that connect to it. Public cellular networks initially carried primarily voice traffic, but data traffic now dominates these networks. This includes internet access and an ever-increasing percentage of video traf...

This strategic analysis is a part of Frost & Sullivan’s continued coverage of the global desktop and cordless market. In this Excel-based deliverable, Frost & Sullivan provides extensive analysis of key business endpoint markets, including time division multiplexing (TDM) desktop phones, internet protocol (IP) desktop phones, digital enhanced cord...

This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric that F...

The 2026 Top 10 Growth Opportunities in Cloud Communications and Collaboration Services study provides a comprehensive examination of the forces reshaping one of the most dynamic segments of the ICT industry. As artificial intelligence, mobility, cloud maturity, and API‑driven programmability converge, they are redefining how organizations communic...