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- Security: The Key to Customer Experience Excellence
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21 Oct 2021  |  Global  |  Customer Research
Business Implications of Programmable Communications
CPaaS and APIs Open Enterprise Communications to Positively Impact Business Outcomes
In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...
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28 Oct 2021  |  North America  |  Market Research
Growth Opportunities in the Desktop and Cordless Phone Market, Forecast to 2027
The COVID-19 Pandemic Impacted User Preferences for Communications Endpoints, Disrupting Desktop and Cordless Phone Sales
The desktop and cordless phone market decreased by 19.0 percent in 2020 in terms of revenues to $2.79 billion, and by 16.7 percent in terms of unit shipment to 24.7 million. The pandemic, lockdowns, and work-from-home mandates have notably impacted the market in terms of demand, delivery, and potential installation of devices in customer sites. Man...
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17 Sep 2021  |  Global  |  Frost Radar
Frost Radar™: Global SD-WAN Vendor Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
At the peak of the COVID-19 pandemic in 2020, software-defined wide area network (SD-WAN) vendors witnessed a surge in demand for SD-WAN technology to extend to remote workers. The business case for doing so is solid. As businesses across industries are embracing the public cloud to host key applications, and with advances in residential broadband ...
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07 Oct 2021  |  Europe  |  Frost Radar
Frost Radar™: European Managed SD-WAN Services Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The European managed software-defined wide area network (SD-WAN) services market is in the growth phase of the product life cycle. Compared to other regions of the global managed SD-WAN services market, Europe ranks second, just behind North America. SD-WAN deployments have been increasing during the last 2 to 3 years in Europe, showing a prefer...
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05 Aug 2021  |  North America  |  Market Research
Global Cross-border Payments and Remittance Services Growth Opportunities
Future Growth Potential to be Accelerated by Digital Transformation in Distribution Channel and Settlement
Cross-border payments and remittance transaction, even if essential, appear as a commodity for most customers; as a result, the fee structure has to be lowered to not appear as a pain point during the transaction, especially for the digital channel. Moreover, the rapid growth of mobile penetration across the world can be attributed to the growth of...
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18 Feb 2021  |  Europe  |  Customer Research
Communications and Collaboration Investment Priorities
IT/Telecom Buyers’ Perspective
This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...
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05 Jan 2021  |  North America  |  Market Research
Growth Opportunities in the Global Stand-alone Wireless Content Sharing Market
Latest Findings Demonstrate Stand-alone Device Dependency on Meeting and Class Room Deployments
The standalone wireless content sharing market is experiencing significant shifts. Empty offices and classrooms lowered demand for these products in 2020 as traditional positioning for in-room collaboration was misaligned with the rapid transition to work from home and virtual learning. There are market opportunities for the wireless content sharin...
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04 Mar 2021  |  North America  |  Market Research
Automation Across Clouds, Networks, and Workloads Power the 5G Service Assurance Market, 2021
New Communication Network Architecture Accelerates Growth Opportunities
5G represents a fundamental shift in communication network architectures and will accelerate revenue generation through innovative services facilitated via 5G-enabled smartphones, tablets, laptops, and Internet of Things (IoT) devices. It will provide communications service providers (CSPs) a potent combination of network capabilities and flexible ...
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29 Jun 2021  |  North America  |  Market Research
Growth Opportunities in the US 5G Communications Market
5G Triggers a Paradigm Shift in Mobile Connectivity
5G has the potential to radically change how we think about connectivity and trigger an array of growth opportunities across industries. A common misconception about 5G is that it is only about faster data speeds. While increased speeds may be one of the first visible manifestations of 5G, a number of use cases envisioned in a range of industries w...
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19 Nov 2021  |  North America  |  Frost Radar
Frost Radar™: North American Managed SD-WAN Services Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The North American managed software-defined wide area network (SD-WAN) services market is in the growth phase of the product life cycle. Across industries, businesses are embracing these services as an integral part of their WAN transformation strategy, largely to gain cost and operational efficiencies. In 2020, market revenues exceeded $2 billion,...
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