Search results for: 'CCAAS space'

Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

21 May 2019  |  North America  |  Market Outlook

Global UCC Industry Outlook, 2019

Rich Media Capabilities Shine in the Next-gen Workplace

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The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption model...

Macro-economic and socio-political trends have had a considerable impact on the North American UCaaS market in the past four years. The COVID-19 pandemic-related lockdowns triggered a massive shift to remote and hybrid work, disrupted supply chains and business models in many industries, and highlighted the need for digital transformation. With...

17 Oct 2022  |  North America  |  Market Research

State of the Global Video Conferencing Devices Market—Forecast to 2027

Post-pandemic Market Normalization and Economic Headwinds Put Brakes on Growth in 2022: Long-term Momentum for Video-First Enterprise will Continue

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The $3.85 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...

Over the recent years, the MVNO or the Mobile Virtual Network Operator model has experienced a challenging growth prospect in the wireless communications space. This report offers a comprehensive overview of the MVNO phenomenon, and believes that such partnerships will be prevalent, and key to success in the forthcoming third-generation wireless wo...

The mobile office solution has and will continue to be the backbone of wireless adoption in the enterprise space. Collaboration and communication, using data tool, through mobile devices has driven effectiveness and productivity for enterprises, prompting them to look at incremental mobility adoption. Mobile Office solutions have innovatively integ...

This Frost & Sullivan research service on the machine-to-machine (M2M) communications markets presents an analysis of the key trends and opportunities in the field of connected machines in the United States. The term 'M2M' is quite broadM2M connections can be used across wireless as well as wireline domains and connectivity for deployed endpoints ...

Over the last few years, the wireless industry in North America has seen a clinical shift in its marketplace. With the wireless voice services reaching optimum penetration levels of approximately 69 percent, the space has opened up to various alternate opportunities for carriers, solution providers, content providers and others alike. This situatio...