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28 Dec 2015  |  Asia Pacific  |  Market Research
Customer Experience Management StudyAustralias Telecommunications Sector 2015
Benchmarking the Industry Excellence in Delivering Superior Customer Experience
In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...
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02 May 2025  |  North America  |  Market Research
CCaaS Expansion or Contraction?
The Competitive Dynamics Behind Non-Traditional Solution Providers Disrupting the Contact Center Ecosystem
Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...
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26 Jun 2020  |  Latin America  |  Market Research
Post-pandemic Growth Opportunity Analysis of the Meetings Market
Video Meetings Become a Business Necessity in the New Normal
The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear – it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world were quick to respond to the pandemic by implementi...
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27 Dec 2024  |  Global  |  Market Research
Growth Opportunities in the Webinars and Virtual Events Market, 2024-2029
Focus on AI, Engagement, and Access Reshape the Market Beyond the Boom
After experiencing a significant post-Covid slump, the webinars and virtual events market returned to moderate growth in 2024. Growing at 4.8 percent over the previous year, revenue in 2024 is estimated to reach $1.45 billion. As in-person event attendance surged to its highest level in more than four years, event vendors have realigned their sol...
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09 Dec 2022  |  Asia Pacific  |  Market Research
Growth Opportunities in the Global Mobile Advertising Market
Emerging MarTech and AdTech Platforms, Market Expansion, and Industry Convergence Drive Market Growth
A high smartphone penetration rate will boost mobile advertising market growth. Next-gen technology in the telecommunication sector and advertising platforms propel mobile advertising toward a wider target audience. With augmented/virtual reality (AR/VR) and the metaverse expanding to mobile environments, attractive digital advertising supported by...
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21 Sep 2022  |  Europe  |  Frost Radar
Frost Radar™: European UCaaS Market 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Digital technologies and cloud communications and collaboration services, in particular, have provided solutions to European businesses and public sector organizations looking to bridge physical distances across employees, customers, suppliers, and partners. Flexible consumption models, mobile-ready solutions, and collaboration-rich user experience...
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17 Oct 2022  |  North America  |  Market Research
State of the Global Video Conferencing Devices Market—Forecast to 2027
Post-pandemic Market Normalization and Economic Headwinds Put Brakes on Growth in 2022: Long-term Momentum for Video-First Enterprise will Continue
The $3.85 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...
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04 May 2005  |  North America  |  Market Research
A Competitive Analysis of Tier 1 US Wireless Carriers Post Consolidation
Frost & Sullivans Competitive Analysis of Tier 1 U.S. Wireless Carriers provides a concise yet comprehensive look at the four major U.S. carriers in terms of their competitive position, both now and over the next three years.
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10 Nov 2023  |  Latin America  |  Market Research
Brazilian ICT Service Growth Opportunities
Cloud Service Revenue Growth will Boost Market Growth
This Frost & Sullivan research service analyzes the Brazilian information and communications technology (ICT) services market, providing market sizing and forecasts by service, in terms of revenue. In this study, Frost & Sullivan presents an in-depth analysis of the following markets: fixed telephony, data communications, fixed broadband, pay TV, m...
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06 Feb 2026  |  North America  |  Market Research
Growth Opportunities in the US Mobile Device Trade-In and Protection Market
Integrated, Multi-Device Protection Plans Enhance Customer Lifetime Value and Drive Market Growth
This strategic insight provides a comprehensive overview of the evolving US mobile device trade-in and protection market, with a focus on critical trends in reverse logistics and the underlying economics of trade-in programs. As the market matures, trade-in initiatives are increasingly recognized not only for driving customer acquisition and return...
$2,450.00