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07 Mar 2023  |  North America  |  Tracker
Global Customer Experience (CX) Outsourcing Growth Opportunities
Future Growth Potential is Driven by the Advancement of Digital CX
Brands use outsourcing as a competitive strategy to unlock a range of benefits, including cost savings, best-in-class technology, and business flexibility. Outsourcing also helps them access skilled talent and different locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business chal...
$6,000.00
Special Price $4,500.00 save 25 %
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06 Oct 2025  |  Global  |  Customer Research
Global CX Growth Opportunities in the Travel & Hospitality Industry 2025 to 2026
Customer Perspectives
In 2024, pent-up demand for travel boosted spending in this industry to nearly pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, prices for air and ground transportation, accommodations, and dining are high. Revenue growth is also expected due to increased spending by consume...
$4,950.00 -
13 May 2026  |  Global  |  Market Research
Enterprise Connect 2026 — From AI Capability to Accountability
Driving ROI at the Speed of AI
Enterprise Connect 2026 emphasized a key shift in the CX market: artificial intelligence has transitioned from being experimental to becoming a reliable, operational asset that delivers measurable outcomes. We anticipated this trend in the latest Frost & Sullivan annual outlook report titled “Top 10 Strategic Imperatives in the CX Industry – 2026 t...
$2,450.00 -
03 Jul 2026  |  Global  |  Frost Radar
Frost Radar™: EMEA Customer Experience Platforms, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact center boundaries expand to encompass digital self-service, AI-driven resolution, and proactive engagement, the platforms ...
$4,950.00 -
17 Jul 2026  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Platforms in Latin America, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized customer experiences. Frost & Sullivan research on this industry includes close to 100 service and solution providers, this Frost ...
$4,950.00 -
09 Sep 2026  |  Global  |  Technology Research
Unified Cloud Control: The Emergence of Intelligent Multi-Cloud Management Platforms, 2026-2030
A strategic perspective on platform evolution, operational resilience, governance, and competitive differentiation in a more distributed cloud ecosystem.
This report emerges as the evolution of an integrated cloud manipulation management system as complementary technology for employer cloud manipulation management systems to enable businesses to manage increasingly distributed workloads in public, private, hybrid, edge, and sovereign clouds in one management system as businesses adopt strategic usag...
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01 Jul 2026  |  Global  |  Market Research
Global Customer Experience Platforms Market (Premise-based and CCaaS), Forecast to 2030
Vendors Race to Monetize AI while Bringing Real-World Benefits to its Clientele
Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectati...
$6,000.00 -
09 Feb 2021  |  North America  |  Market Research
Cloud Solutions Powering the Global Contact Center Applications Market, Forecast to 2026
The Demand for Remote and Work-from-Home Capabilities Creates New Growth Opportunities, Accelerating Migration to the Cloud
This report analyzes the global on-premise and cloud contact center applications market size for the base year 2019 and provides forecasts until 2026. This study also analyzes the market share of top vendors across each region in on-premise and cloud contact center application segments separately for 2018 and 2019. The study is based on extensive p...
$4,950.00
Special Price $3,712.50 save 25 %
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28 Sep 2026  |  Global  |  Frost Radar
Frost Radar™: Communications Platform as a Service, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Communications platform as a service (CPaaS) has become foundational infrastructure for digital business, embedding programmable voice, messaging, and video into the applications where customers and employees engage. Enterprises are rearchitecting their communication workflows around programmable interfaces that unify data, intelligence, and automa...
$4,950.00 -
26 Nov 2025  |  Global  |  Customer Research
CX Growth Opportunities in the Information & Communications Technology Industry 2025–2026
Customer Perspectives
The information and communications technology (ICT) industry is undergoing an important transformation, evolving from traditional hardware- & software-centric, and communications infrastructure to cloud-based, interconnected digital ecosystems. This shift has been driven by advances in artificial intelligence (AI), mobile computing, big data analyt...
$4,950.00