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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
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iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
The Demand for Remote and Work-from-Home Capabilities Creates New Growth Opportunities, Accelerating Migration to the Cloud
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This report analyzes the global on-premise and cloud contact center applications market size for the base year 2019 and provides forecasts until 2026. This study also analyzes the market share of top vendors across each region in on-premise and cloud contact center application segments separately for 2018 and 2019. The study is based on extensive primary and secondary research. This research shows that the global on-premise contact center solutions market will continue to decline throughout the forecast period, with a 3.0% CAGR between 2019 and 2026. On the contrary, the cloud contact center solution market is expected to register robust growth in all regions, averaging 15.3% CAGR from 2019 to 2026. The COVID-19 pandemic has compelled contact centers globally to adopt the work-at-home-agents (WAHA) model, which accelerated the demand for cloud/hybrid solutions and created opportunities for cloud-based solutions. Application vendors quickly responded to addressing clients' remote working requirements for their business continuity. Brands are considering exceptional customer experience as a key factor to differentiate themselves from their competitors. With changing consumer behavior, customer contact continues to evolve, from traditional voice-based interactions to seamless customer journeys that are proactive, interactive, and persistent. Solution providers have built out suites of integrated contact center capabilities to address this new need. However, they will have to bring new solutions including webRTC, Big Data, AI, analytics, and personalization to create fresh demand and remain competitive.Author: Sherrel Roche
North American Customer Experience Outsourcing Services Market Growth Opportunities
Frost Radar™: Latin American Cloud Contact Center Market, 2021
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Philippines Telecommunications Customer Experience Management Study 2021
Philippines Retail Banking Customer Experience Management Study 2021
Indonesian Banking Customer Experience Management Study 2021
Indonesian Telecommunications Customer Experience Management Study 2021
Improving Customer Journeys with Biometric Authentication Systems
Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
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