Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
The Demand for Remote and Work-from-Home Capabilities Creates New Growth Opportunities, Accelerating Migration to the Cloud
* Required Fields
Pay by invoice
This report analyzes the global on-premise and cloud contact center applications market size for the base year 2019 and provides forecasts until 2026. This study also analyzes the market share of top vendors across each region in on-premise and cloud contact center application segments separately for 2018 and 2019. The study is based on extensive primary and secondary research. This research shows that the global on-premise contact center solutions market will continue to decline throughout the forecast period, with a 3.0% CAGR between 2019 and 2026. On the contrary, the cloud contact center solution market is expected to register robust growth in all regions, averaging 15.3% CAGR from 2019 to 2026. The COVID-19 pandemic has compelled contact centers globally to adopt the work-at-home-agents (WAHA) model, which accelerated the demand for cloud/hybrid solutions and created opportunities for cloud-based solutions. Application vendors quickly responded to addressing clients' remote working requirements for their business continuity. Brands are considering exceptional customer experience as a key factor to differentiate themselves from their competitors. With changing consumer behavior, customer contact continues to evolve, from traditional voice-based interactions to seamless customer journeys that are proactive, interactive, and persistent. Solution providers have built out suites of integrated contact center capabilities to address this new need. However, they will have to bring new solutions including webRTC, Big Data, AI, analytics, and personalization to create fresh demand and remain competitive.Author: Sherrel Roche
AI-powered Chatbots Boosting the European CX Management Market, 2020
2021 Predictions— COVID-19 Accelerates CX Investments
North American Knowledge Management (KM) Market View for Customer Care, 2021
Enhancing European Customer Experience with Artificial Intelligence
North America Customer Experience Outsourcing Services, Forecast to 2024
AI-powered Voicebots Turbocharging European Customer Journeys, 2020
Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy
Top Takeaways from Frost & Sullivan’s Customer Contact Virtual
Frost Radar™: Australia Cloud Contact Center Services, 2020
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
consumer drone market
nanophotonic equipment market
smart grid market
functional beverage market
renewable energy market
augmented reality market
fleet management market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.