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17 Nov 2021  |  Asia Pacific  |  Tracker
Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2027
Digitalization and Rightshoring Drive Renewed Growth for Customer Experience Outsourcing Services
The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...
$15,000.00
Special Price $11,250.00 save 25 %
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31 Aug 2021  |  Asia Pacific  |  Customer Research
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employees...
$4,950.00
Special Price $3,712.50 save 25 %
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31 Oct 2025  |  Asia Pacific  |  Frost Radar
Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...
$4,950.00 -
15 Dec 2021  |  Asia Pacific  |  Frost Radar
Frost Radar™: Asia-Pacific Business Process Management Services, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...
$4,950.00
Special Price $3,712.50 save 25 %