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Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth
31-Aug-2021
Asia Pacific
Customer Research
PC0F-01-00-00-00
IT04378-AP-CR_25734
$4,950.00
Special Price $3,712.50 save 25 %
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified.
• IT/telecom decision makers in organizations with more than 10 employees
• Decision makers who are familiar with the IT/telecom budget
The overall research objective is to measure the current use and future decision-making behavior toward communications and collaboration solutions across industry verticals, customer segments, job roles, and geographic regions. More specifically, this study provides data on adoption drivers and restraints, deployment plans, perceived benefits and concerns, and allocated budgets with regard to the following technologies and tools: enterprise telephony, videoconferencing, team collaboration, instant messaging and presence, mobile apps, artificial intelligence (AI), big data and analytics, customer experience management, and other transformative technologies.
Key Asia-Pacific countries covered as part of this research are Australia, China, India, Japan, and Singapore.
Author: Krishna Baidya
Research Objectives
Research Methodology
Sample Distribution by Country
Respondent Profile—Decision-making Authority
Respondent Profile—Familiarity with IT Budget
Respondent Profile—Involvement in IT-related Purchases
Organization Profile—Industry Segments
Organization Profile—Size of the Organization
Annual 2019 Revenue of the Organization
Estimated Change in Organization Revenue of 2020
Summary of Key Findings
Summary of Key Findings (continued)
Summary of Key Findings (continued)
Key Business Goals
Top IT-related Challenges
Current Stage of Digital Transformation Strategy
Hurdles to Purchasing Transformative Technologies
Priority Departments for Digital Transformation Investment
Digital Transformation Success Measurement
Departments Driving the Adoption of Digital Solutions
Impact of COVID-19 on the Organization
Impact of COVID-19 on the Organization (continued)
Top Countries with Low Employee Morale Due to COVID-19
Top IT Challenges in Supporting Remote Work
COVID-19’s Impact on Technology Investments
COVID-19’s Impact on Digital Transformation Objectives
COVID-19’s Impact on Technology to Monitor Office Safety
COVID-19’s Impact on Technologies for Remote Workers
COVID-19’s Impact on Physical Office Space and Real Estate
Technology Prioritization Planned After COVID-19
Organization Focus After COVID-19
Current Work-from-Home Status
Workplace Evolution Over the Next Year
Carpeted Offices within Organizations
Future Office Space Expectations
Future Investment in Open Offices
Future Investment Prioritization
Future Deployment in the Cloud
Cloud or Cloud Communications Provider Selection
Use of Communications and Collaboration Tools
Communications and Collaboration Tools Deployment
Communications and Collaboration Solutions Investment Drivers
Factors Determining Not to Invest in Communications and Collaboration Technologies
Communications and Collaboration Environments
Technologies Used in Meeting Rooms Today
Video Technologies Used in Huddle/Small Meeting Rooms Today
Video Technologies Used in Mid-to-large Meeting Rooms Today
Videoconferencing Solutions Usage
Factors for Room Videoconferencing Device Purchases
Features Lacking in Room Videoconferencing Devices
Top Reasons for AI Investments
Importance of AI to Enhance Enterprise Communications and Contact Center Capabilities
Anticipated Benefits of Using AI to Enhance Business Communications and Contact Center Capabilities
Risks of Using AI
Top Purchase Factors in Selecting Big Data Analytics Solutions
Features Lacking in Big Data Analytics Solutions
Number of Mobile Apps Provided to Employees
Plans to Introduce Additional Mobile Apps
Worker Categories Equipped with Mobile Apps
Tactics to Encourage Mobile App Usage
Unauthorized Mobile App Usage
Top Reasons for Providing Mobile Apps to Employees
Top Reasons for Not Providing Apps to Employees
Importance of Mobile App Use
Company Support for BYOD
Support for Personally Owned Mobile Devices
Support for Mobile Operating Systems
Expectations for BYOD Implementation
Usage of Mobile Devices
Preferred Strategic Partner for Mobile Apps
Top Potential Benefit of 5G Connectivity
Awareness of 5G Network Slicing Capabilities
Mobile App Deployment Preferences
Mobile App Partner Selection Criteria
Value of Integrated Web Portals to Track Mobile Resources
Communications and Collaboration Investment Factors
COVID-19’s Impact on Revenue of 2020
Estimated Change in IT/Telecom Budgets in 2021
Percent of Revenue Allocated to IT/Telecom Budgets
Conclusion
Growth Opportunities
List of Exhibits
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
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| Deliverable Type | Customer Research |
|---|---|
| No Index | No |
| Podcast | No |
| Predecessor | NA |
| Author | Krishna Baidya |
| Industries | Information Technology |
| WIP Number | PC0F-01-00-00-00 |
| Is Prebook | No |
| GPS Codes | 9528-C1,9533-C1,99DB-C1,99FC-C1,9A62-C1,9A64-C1,9702-C1,9705-C1,9884-C1,9885-C1,9886-C1,9610,9656,9657,9658,9661,9655,9A66-C1 |