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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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21 Jan 2021  |  North America  |  Market Research
Growth Opportunities in the North American UCaaS Market
COVID-19 Accelerates Growth, but Success Varies Widely by Provider
COVID-19 has wreaked havoc across the globe. If the epidemic continues to spread unabated, it is likely to continue to considerably impact trade and commerce patterns, GDP growth rates, employment and technology investments. Drastically-reduced travel and a massive shift to work-from-home models to avoid contagion have accelerated adoption of clou...
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14 May 2025  |  Global  |  Market Research
Global Cloud Meeting and Team Collaboration Market, Forecast to 2029
AI Emerges as the Catalyst for Renewed Growth in a Mature Market
After experiencing a slowdown in 2023, the cloud meetings and team collaboration market returned to moderate growth in 2024. Revenue in 2024 reached $15.39 billion, growing at 5.1 percent YoY. The market is forecasted to reach $21.62 billion by 2029 at a 5-year compound annual growth rate (CAGR) of 7.0 percent. Meetings and messaging remain foundat...
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28 Jul 2025  |  Global  |  Customer Research
Business Calling Market: Demand for Diverse Deployment and Connectivity Models Reigns
Hybrid Communications Environments Present Significant Challenges and Opportunities to Technology Solutions and Services Providers
Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: - Demand for cloud/mobile private branch exchange (PBX)and unified-communications-as-a-service (UCaaS) functionality - Evolution of enterprise telephony/business call control environments - Demand for mobile...
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24 Dec 2021  |  Global  |  Tracker
Global Video Conferencing Devices Market, Forecast to 2026
2021 Market Size and Market Share Tracker
2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...
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31 Jul 2019  |  Global  |  Market Research
Growth Opportunities in the Global Professional Headset Market, Forecast to 2025
Actionable Strategies to Accelerate Growth in a Transforming Market
The professional headset market is expected to grow at a healthy rate, enjoying a revenue CAGR of 9.8 percent from 2018 to 2025. PC USB and UCC headsets continue to experience rapid growth, especially cordless Bluetooth stereo UCC headsets, which grew 79.2 percent in 2018 in terms of revenue. Innovation on the consumer side in fields such as wear...
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03 Feb 2026  |  Global  |  Market Outlook
Top 10 Growth Opportunities in Cloud Communications and Collaboration Services, 2026
AI Effects Permeate All Market Trends
The 2026 Top 10 Growth Opportunities in Cloud Communications and Collaboration Services study provides a comprehensive examination of the forces reshaping one of the most dynamic segments of the ICT industry. As artificial intelligence, mobility, cloud maturity, and API‑driven programmability converge, they are redefining how organizations communic...
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30 Dec 2010  |  North America  |  Market Research
North American Audio Conferencing Services Markets
North American Smartphones Market
This strategic analysis is part of Frost & Sullivan’s continued coverage of the conferencing and collaboration marketplace. Within this analysis, Frost & Sullivan has identified industry challenges, market drivers, restraints, competitive trends, revenues, market shares, and key market trends, within the North American audio conferencing services m...
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26 Feb 2026  |  Global  |  Strategic Imperatives
Top 10 Strategic Imperatives in Cloud Communications and Collaboration Services and Software, 2026
Winning Relevance through Agentic AI, Ecosystem Integration, and Platform Differentiation
This study examines the strategic imperatives reshaping the cloud communications and collaboration services and software market as providers confront slowing core growth, intensifying competition, and profound shifts driven by artificial intelligence, platform consolidation, and ecosystem convergence. As unified communications and contact center ma...
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29 Apr 2014  |  Global  |  Market Research
Analysis of the Global Web Event Services Market
A Fragmented Market Poised for Growth
The global web events market is experiencing significant shifts with the emergence of self-service solutions and a greater focus on mobile and social webcasting. An increasing number of enterprises are using webinars and webcasts as business-critical communication tools. User demand is triggered by travel and time savings, the ongoing workplace tra...
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