Growth Opportunities in the Global Professional Headset Market, Forecast to 2025

Growth Opportunities in the Global Professional Headset Market, Forecast to 2025

Actionable Strategies to Accelerate Growth in a Transforming Market

RELEASE DATE
31-Jul-2019
REGION
Global
Deliverable Type
Market Research
Research Code: K390-01-00-00-00
SKU: TE03894-GL-MT_23453
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Description

The professional headset market is expected to grow at a healthy rate, enjoying a revenue CAGR of 9.8 percent from 2018 to 2025.

PC USB and UCC headsets continue to experience rapid growth, especially cordless Bluetooth stereo UCC headsets, which grew 79.2 percent in 2018 in terms of revenue.

Innovation on the consumer side in fields such as wearables, hearables, Internet of Things, artificial intelligence and augmented hearing continue to inspire a newer generation of headset models in the office space.

RJ9 headsets continue to decline due to decreasing usage of desktop phones and increase in software communications and collaboration.

Professional headset vendors need to continuously identify and pursue growth opportunities and to evolve their vision and strategy to enhance their brand power and boost demand.

The global professional headset market earned revenues of $1.38 billion in 2018, a healthy 11.4 percent growth when compared to 2017.
All major professional headset vendors reported healthy growth levels in 2018 driven by new product launches and overall improved execution.
Innovation in the professional headset realm continues to be very strong, with several product announcements featuring advanced active noise cancelling technologies, improved connectivity, newer form factors, and a growing array of built-in features and capabilities.

This study provides an in-depth analysis of the global profesional headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 14 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning.

Professional headsets include corded and cordless headsets that are used in conjunction with enterprise endpoints integrated with the rest of the enterprise communications infrastructure (premises-based time division multiplexing (TDM) and internet protocol (IP) platforms and/or hosted/cloud-based TDM/IP telephony services.

The study covers the following headset categories:
• Corded professional headsets for desktop phones that use RJ9/RJ10/RJ22 connectors
• Cordless DECT professional headsets for desktop phones that use RJ9/RJ10/RJ22 connectors
• Corded professional headsets for software communications that use PC USB connectors
• Cordless DECT professional headsets for software communications that use PC USB connectors
• Cordless DECT professional headsets for desktop phones and software communications that use RJ9 and PC USB connectors
• Cordless Bluetooth stereo professional headsets for software and mobile communications that use PC USB connectors via a USB dongle
• Cordless Bluetooth mono professional headsets for software and mobile communications that use PC USB connectors via a USB dongle

Revenue represents manufacturers’ sales of professional headsets to service providers, distributors, retailers, resellers, original equipment manufacturer (OEM) partners, and other distribution channels, as well as direct sales to enterprise customers.

Primary and secondary information, in conjunction with internal information databases, has been used to analyze the market and provide the observations and conclusions in this study.

Author: Alaa Saayed

RESEARCH: INFOGRAPHIC

This infographic presents a brief overview of the research, and highlights the key topics discussed in it.
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Table of Contents

Purpose of this Experiential Study

5 Step Process to Transformational Growth

Strategic Imperatives for Professional Headset Vendors

Scope and Market Definitions

Scope and Market Definitions (continued)

Scope and Market Definitions (continued)

Scope and Market Definitions (continued)

Scope and Market Definitions (continued)

State of the Market

State of the Market (continued)

State of the Market (continued)

State of the Market (continued)

Market Drivers

Market Restraints

Unit Shipment and Revenue Forecast

Unit Shipment and Revenue Forecast by Configuration Type

PC USB and UCC Headset Percent Unit Shipment by Contact Center Versus Office and Cordless Versus Corded

Unit Shipment and Revenue Forecast by End-user Type

Unit Shipment and Revenue Forecast by Headset Type

Cordless Professional Headset Percent Unit Shipment by Type of Connectivity

Percent Revenue by Region

Percent Revenue by Vendor

Macro to Micro Visioning

Top Predictions for the Professional Headset Market

Levers for Growth

Vision and Strategy—Opportunity 1: Software Communications and Collaboration Services

Vision and Strategy—Opportunity 2: Hearables

Vision and Strategy—Opportunity 3: Augmented Hearing

Vision and Strategy—Opportunity 4: Artificial Intelligence

Vision and Strategy—Opportunity 5: Cordless Bluetooth Stereo UCC Headsets

Vision and Strategy—Opportunity 6: Software as a Service

Vision and Strategy—Opportunity 7: Multi-Connectivity

Vision and Strategy—Opportunity 8: Original Equipment Manufacturer (OEM) Partnerships

Vision and Strategy—Opportunity 9: Agent Empowerment

Brand and Demand—Opportunity 10: Evolving Channel Structure

Brand and Demand—Opportunity 11: Generations Y and Z

Brand and Demand—Opportunity 12: Regional Research and Investigation

Brand and Demand—Opportunity 13: Continued Education

Brand and Demand—Opportunity 14: Social Media Marketing

Total Growth Opportunity Matrix 1-9—Vision and Strategy

Total Growth Opportunity Matrix 10-14—Brand and Demand

Total Growth Opportunities Matrix Chart

Growth Strategies for Your Company

Prioritized Opportunities through Implementation

Legal Disclaimer

List of Exhibits

The professional headset market is expected to grow at a healthy rate, enjoying a revenue CAGR of 9.8 percent from 2018 to 2025. PC USB and UCC headsets continue to experience rapid growth, especially cordless Bluetooth stereo UCC headsets, which grew 79.2 percent in 2018 in terms of revenue. Innovation on the consumer side in fields such as wearables, hearables, Internet of Things, artificial intelligence and augmented hearing continue to inspire a newer generation of headset models in the office space. RJ9 headsets continue to decline due to decreasing usage of desktop phones and increase in software communications and collaboration. Professional headset vendors need to continuously identify and pursue growth opportunities and to evolve their vision and strategy to enhance their brand power and boost demand. The global professional headset market earned revenues of $1.38 billion in 2018, a healthy 11.4 percent growth when compared to 2017. All major professional headset vendors reported healthy growth levels in 2018 driven by new product launches and overall improved execution. Innovation in the professional headset realm continues to be very strong, with several product announcements featuring advanced active noise cancelling technologies, improved connectivity, newer form factors, and a growing array of built-in features and capabilities. This study provides an in-depth analysis of the global profesional headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 14 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning. Professional headsets include corded and cordless headsets that are used in conjunction with enterprise endpoints integrated with the rest of the enterprise communications infrastructure (premises-based time division multiplexing (TDM) and internet protocol (IP) platforms and/or hosted/cloud-based TDM/IP telephony services. The study covers the following headset categories: • Corded professional headsets for desktop phones that use RJ9/RJ10/RJ22 connectors • Cordless DECT professional headsets for desktop phones that use RJ9/RJ10/RJ22 connectors • Corded professional headsets for software communications that use PC USB connectors • Cordless DECT professional headsets for software communications that use PC USB connectors • Cordless DECT professional headsets for desktop phones and software communications that use RJ9 and PC USB connectors • Cordless Bluetooth stereo professional headsets for software and mobile communications that use PC USB connectors via a USB dongle • Cordless Bluetooth mono professional headsets for software and mobile communications that use PC USB connectors via a USB dongle Revenue represents manufacturers’ sales of professional headsets to service providers, distributors, retailers, resellers, original equipment manufacturer (OEM) partners, and other distribution channels, as well as direct sales to enterprise customers. Primary and secondary information, in conjunction with internal information databases, has been used to analyze the market and provide the observations and conclusions in this study. Author: Alaa Saayed
More Information
Deliverable Type Market Research
No Index No
Podcast No
Author Alaa Saayed
Industries Telecom
WIP Number K390-01-00-00-00
Is Prebook No
GPS Codes 9717-C3,9705-C1,9610,9656,9724