Search results for: 'pace study'

Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...

22 Dec 2020  |  North America  |  Market Research

Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2026

Mature VoIP Services Take on a New Dynamic as Programmable Communications

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The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voic...

21 May 2019  |  North America  |  Market Outlook

Global UCC Industry Outlook, 2019

Rich Media Capabilities Shine in the Next-gen Workplace

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The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption model...

This Frost Radar™ evaluates wireline and mobile telecommunications providers, managed service providers, internet service providers, value-added resellers, systems integrators, and other types of resellers of hosted IP telephony, cloud PBX, and/or UCaaS services. The size of a provider’s North American UCaaS installed base is the main metric that F...

Software and cloud-centric solutions have driven the video conferencing industry to morph significantly. Companies that have innovated at a fast pace are growing while others are becoming less relevant. As video conferencing becomes an integral part of the digital transformation strategy, the user demand continues to expand. The impact of softwar...

The North American hosted IP telephony and UCaaS market continues to expand at a steady pace, creating significant growth opportunities for providers with differentiated solution offerings, robust platforms and architectures, and effective go-to-market strategies tailored for specific customer segments. Both demand and supply factors are driving ma...

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...

The hosted IP telephony and UCaaS installed user base will expand at a compound annual growth rate (CAGR) of 18.2% during the years 2018-2025, as net new annual users increase from 5.10 million in 2018 to 8.74 million in 2025. Macro-economic factors or disruptive innovation could slow or accelerate market growth. Cloud will become the preferred te...

28 Oct 2021  |  North America  |  Market Research

Growth Opportunities in the Desktop and Cordless Phone Market, Forecast to 2027

The COVID-19 Pandemic Impacted User Preferences for Communications Endpoints, Disrupting Desktop and Cordless Phone Sales

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The desktop and cordless phone market decreased by 19.0 percent in 2020 in terms of revenues to $2.79 billion, and by 16.7 percent in terms of unit shipment to 24.7 million. The pandemic, lockdowns, and work-from-home mandates have notably impacted the market in terms of demand, delivery, and potential installation of devices in customer sites. Man...