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This cross-practice market insight gathers data from several local teams within Frost & Sullivans global information and communications technologies (ICT) practice. This insight is designed to provide a global picture of average revenue per user (ARPU) for pay TV content and fixed broadband on a region-by-region basis. Any pay TV equipment provide...

Network services are evolving from basic connectivity to more comprehensive digital infrastructure solutions. As the unit price of connectivity continues to fall due to progress in network equipment processing power, network providers must adjust to shifting economic conditions, and despite increasing traffic and rising bandwidth demands, revenue c...

The North American carrier Ethernet services market is in the mature stage of its lifecycle, with revenue growth under pressure from price compression, market saturation, and the broader adoption of SD-WAN using multiple underlay technologies. Providers interviewed for this analysis identified 1 Gbps and 10 Gbps as the most commonly requested Ether...

This Frost & Sullivan 2026 Voice of the Customer survey analyzes enterprise network priorities and the growing role of NaaS across a global sample of 1,200+ IT decision-makers. The research shows that enterprise networks are expanding and becoming more distributed, increasing demand for reliability, uptime, and observability as core provider differ...

Brazil, one of the most influential countries in Latin America, witnessed a period of strong economic growth and social progress between 2003 and 2014. This positioned the country as a regional leader on several fronts. The 2014-2016 recession resulted in a downturn in economic activity, and as the country continued to recover the COVID-19 pandem...

29 Aug 2025  |  Global  |  Market Research

The CPaaS Revolution: APIs, AI, and the New Era of Communication

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

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Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations’ priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality throug...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Software Development Kits (SDKs) for Quantum Computing Hardware, Business Management Solutions, AI-enabled Customer Service, Engagement, AI-powered Freight Management, Process Automation and Application testing. ITCC TOE’s mi...

Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...

The retail Ethernet services market refers to the provision of Ethernet for enterprises or business use. A moderate growth is expected in this market, driven by the increasing need for enterprise connectivity to access new applications such as cloud or conferencing services, as well as to connect to offices located across cities globally. While Wes...