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30 Oct 2026  |  Global  |  Customer Research
From Channels to Outcomes: CPaaS Becomes the Execution Layer for Agentic Customer Engagement
Agentic AI, Trust Services, and Outcome-Based Commercial Models are Driving Transformational Growth in Programmable Communications
Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...
$4,950.00 -
07 May 2015  |  Africa  |  Market Research
ICT Spend in South Africa: Mining Sector
Increased ICT Spending Leads to More Efficient Mining Operations
This research service provides an analysis of ICT spend by the mining sector in South Africa. The objective of the study is to contextualize ICT investment within the sector across 8 categories: cellular connectivity, cloud services, data centres, fixed and non-cellular connectivity, IT hardware, managed services, systems integration, and sector-sp...
$1,500.00
Special Price $1,125.00 save 25 %
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07 May 2015  |  Africa  |  Market Research
ICT Spend in South Africa: Manufacturing Sector
ICT Births New Era of Leaner, More Agile, and Digitised Manufacturing
This research service provides an analysis of ICT spend by the manufacturing sector in South Africa. The objective of the study is to contextualize ICT investment within the sector across 8 categories: cellular connectivity, cloud services, data centres, fixed and non-cellular connectivity, IT hardware, managed services, systems integration, and se...
$1,500.00
Special Price $1,125.00 save 25 %
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05 Oct 2016  |  Global  |  Market Research
Growth Opportunities in the Professional Headset Market
Evolution of Software-based Communications Continues to Drive Headset Growth
This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 16 growth opportunities for professional heads...
$4,950.00
Special Price $3,712.50 save 25 %
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24 Mar 2026  |  Global  |  Market Outlook
Top 10 Growth Opportunities in Communication and Collaboration Endpoints and Devices, 2026
Unlock Growth Through AI-Driven Device Innovation
The collaboration and communication device landscape is undergoing a structural shift, characterized by steady realignment driven by hybrid work standardization, AI maturity, regulatory pressure, and constrained IT investment cycles.Across global markets, enterprises are recalibrating to a stable hybrid work baseline, while demand for higher-qualit...
$2,450.00 -
12 Jun 2026  |  Global  |  Strategic Imperatives
Top 5 Strategic Imperatives for Investments in Audio and Video Collaboration Devices, 2026
Modern Workplace Strategies and AI Deliver Better Meetings
The collaboration and communication device landscape is undergoing a structural shift, characterized by steady realignment as AI and hybrid work reshape the workplace. Across global markets, enterprises are recalibrating to a adjust to the hybrid work baseline, while the demand for higher-quality, more intelligent endpoints continues to rise. Custo...
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26 Aug 2026  |  Global  |  Customer Research
The Future of Enterprise Telephony Prioritizes Flexibility Over Uniformity
Hybrid Communications, Mobile-First Workforces, and AI-Powered Platform Convergence Drive the Next Phase of Market Evolution
This study examines the evolution of enterprise telephony between 2026 and 2029, revealing a market that is increasingly defined by flexibility, hybrid architectures, mobility, and AI-enabled platform convergence rather than a uniform migration to cloud communications. Drawing on Frost & Sullivan’s 2026 global survey of IT and telecom decision-make...
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20 Jun 2025  |  Global  |  Frost Radar
Frost Radar™: UCaaS Platform Providers, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
As cloud communications penetrate mainstream buyers, customer requirements become more diverse, which creates challenges and opportunities for unified communications-as-a-service (UCaaS) platform providers. Evolving portfolio and solution capabilities, go-to-market strategies, and value propositions compel market participants to constantly adjust t...
$4,950.00
Special Price $4,455.00 save 10 %
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29 Apr 2025  |  Global  |  Market Research
Global Desktop, VoWLAN and DECT Phones
Mobility is Key to Growth Opportunities
The global enterprise desktop and cordless phone market is in decline, although the rate of decline has slowed compared to previous years. In 2024, total revenue fell by 9.2% to $2.21 billion from $2.44 billion in 2023. Between 2024 and 2031, industry revenues are projected to decline at a compound annual growth rate of 3.2%.A key challenge facing ...
$4,950.00
Special Price $4,455.00 save 10 %
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31 Oct 2025  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Healthcare Vertical
Digital Communications and Collaboration Tools Will Underpin Care Delivery
Healthcare systems today are facing a convergence of pressures that threaten both operational stability and patient outcomes. Workforce shortages, clinician burnout, rising costs, and persistent health inequities are compounded by the growing demands of an aging population with complex needs.These challenges are not isolated—they interact and inten...
$4,950.00