Growth Opportunities in the Professional Headset Market

Evolution of Software-based Communications Continues to Drive Headset Growth

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This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 16 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning.

Table of Contents

1. Executive Dashboard
Purpose of this Experiential Study
5-Step Process to Transformational Growth
Growth Environment
Visioning Scenarios
Growth Pipeline
Growth Strategy
Growth Implementation
Enterprise Communications Endpoint Landscape
Top 5 Strategic Imperatives for Professional Headset Vendors
2. Growth Environment
Scoping and Market Definition
State of the Market
Market Drivers
The productivity benefits associated with professional headsets
The massive proliferation of software-based communications
The amalgamation of headsets with headphones
Cordless professional headsets continue to offer mobile workers desk-free communications and collaboration
Others
Market Restraints
Tight IT budgets
High cost of advanced business headsets restricts sales
Declining premises-based UCC investments
Cost-effective USB enablers
Others
Market Forecast
Total Contact Center and Office Headset Forecast
versus Contact Center Headset Forecast
Cordless versus Corded Headset Forecast
UCC-enabled versus non UCC Headset Forecast
Professional Headset Penetration
Revenue Contribution by Region
Competitive Landscape—Revenue Contribution by Vendor
3. Visioning Scenarios
Macro to Micro Visioning
Top Predictions for the Professional Headset Market
Growth Pipeline
Levers for Growth
Vision and Strategy—Opportunity 1: IP Desktop Phones
Vision and Strategy—Opportunity 2: UCC Clients
Vision and Strategy—Opportunity 3: Microsoft
Vision and Strategy—Opportunity 4: Messaging-centric Clients
Vision and Strategy—Opportunity 5: Conferencing Service Clients
Vision and Strategy—Opportunity 6: Communications APIs
Vision and Strategy—Opportunity 7: Mobility
Vision and Strategy—Opportunity 8: Internet of Things
Brand and Demand—Opportunity 9: UCC Versus UC
Brand and Demand—Opportunity 10: Connectivity/Convergence
Brand and Demand—Opportunity 11: Cloud & Solution as a Service
Brand and Demand—Opportunity 12: Generation Y (Millennials)
Brand and Demand—Opportunity 13: Continued Education
Brand and Demand—Opportunity 14: Channel Structure
Brand and Demand—Opportunity 15: Evolving Workspaces
Brand and Demand—Opportunity 16: Social Media Marketing
Total Growth Opportunity Matrix 1-8—Vision and Strategy
Total Growth Opportunity Matrix 9-16—Brand and Demand
Total Growth Opportunities Matrix Exhibit
4. Growth Strategy and Implementation
Growth Strategies for Your Company
Prioritized Opportunities through Implementation
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Infographic



List of Figures & Charts

1. Total Contact Center and Office Headset Market: Key Market Drivers, Global, 2016–2022
2. Total Contact Center and Office Headset Market: Key Market Restraints, Global, 2016–2022


1. Total Contact Center and Office Headset Market: Unit Shipment and Revenue Forecast, Global, 2014–2022
2. Total Contact Center and Office Headset Market: Office versus Contact Center Unit Shipment and Revenue Forecast, Global, 2014–2022
3. Total Contact Center and Office Headset Market: Cordless versus Corded Unit Shipment and Revenue Forecast, Global, 2014–2022
4. Total Contact Center and Office Headset Market: UCC-enabled versus non UCC Unit Shipment and Revenue Forecast, Global, 2014–2022
5. Total Contact Center and Office Headset Market: Penetration Analysis, Global, 2014–2022
6. Total Contact Center and Office Headset Market: Revenue Contribution by Region, Global, 2014
7. Total Contact Center and Office Headset Market: Revenue Contribution by Region, Global, 2015
8. Total Contact Center and Office Headset Market: Revenue Contribution by Vendor, Global, 2015



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