Search results for: 'plan controlled'

This Frost & Sullivan Insight Study provides a strategic assessment of how RBOC migration plans for VoIP are unfolding. The analysis is largely qualitative, but includes current trend data on key factors impacting growth. The universal themes leading the RBOCs to IP are analyzed, including market drivers, restraints and trends. Existing IP offering...

Zero trust architecture (ZTA) is rapidly gaining traction as organizations face growing cybersecurity threats, the rise of remote work, and the shift to cloud-first strategies. Unlike traditional security models, ZTA operates on the principle of "never trust, always verify," requiring continuous verification of every user and device before granting...

This study examines the evolution of enterprise telephony between 2026 and 2029, revealing a market that is increasingly defined by flexibility, hybrid architectures, mobility, and AI-enabled platform convergence rather than a uniform migration to cloud communications. Drawing on Frost & Sullivan’s 2026 global survey of IT and telecom decision-make...

Unit estimates and forecasts are presented in terms of installed unified communications-as-a-service (UCaaS) users (also referred to as seats), roughly equivalent to software licenses as of the end of any given calendar year. Users with multiple endpoints (e.g., IP desktop phones or PC, browser, and mobile clients) have been counted only once.Reven...

This research examines enterprise buyer priorities, investment plans, and purchasing behaviors related to Unified Communications and Collaboration (UCC) technologies through 2029, based on Frost & Sullivan’s 2026 global Information Technology Decision-Maker (ITDM) survey. The study explores how organizations are adapting communications strategies, ...

Agentic AI now decides and acts inside live customer interactions, approving a refund, denying a claim, escalating a complaint, or promising a remedy the company must honor. The accountability and control architecture most enterprises rely on was built to review human work after the fact, and it cannot monitor a decision an AI agent makes in millis...

Multi-agent systems (MAS) for workflow automation are transforming enterprise operations by enabling multiple autonomous AI agents to collaborate, coordinate, and execute complex business processes across organizational functions. This report examines the global multi-agent workflow automation market between 2026 and 2030, focusing on advancements ...

30 Dec 2015  |  North America  |  Market Research

Analysis of the North American VoIP Access and SIP Trunking Services Market

Adoption Grows as New Use Cases Emerge

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The VoIP access and SIP trunking market continues to displace legacy telecommunications services as the link between on-premises customer platforms and the public switched telephone network (PSTN). SIP trunking services are being used in a number of new ways, including automated program control and the emerging trend of hybrid cloud communications....

29 Aug 2025  |  Global  |  Market Research

The CPaaS Revolution: APIs, AI, and the New Era of Communication

AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

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Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations’ priorities: - Current communications and collaboration technology adoption rates and future adoption plans. - Demand for communications platform as a service (CPaaS) and programmable communications functionality throug...